Trust and safety for talent

Work safely. Get paid securely. 

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A trusted marketplace to find work, work safely, and get paid securely.

Upwork’s marketplace of trusted jobs—complete with client profiles, reviews, and privacy protection—helps you safely find the right work for you. 

Trusted jobs

We use machine learning to scan jobs for signs of fraud before they’re posted and quickly respond to user reports of suspicious jobs.

Client profiles & reviews

We display client details so you can see feedback from the talent they’ve worked with, key metrics on their past hires, and more.

Privacy protection

Upwork lets you decide whether your profile is viewable by the public, Upwork users in general, or only to clients you want to work with. You can change your privacy settings at any time.

Upwork’s secure messaging, dispute assistance, and customer support are here to help your job go smoothly.

Secure messaging

Upwork’s secure messaging and video call tools help you communicate and collaborate safely with your clients so you don’t have to share your contact information.

Dispute assistance

Most jobs go smoothly, but when they don’t, Upwork provides dispute resolution assistance to address issues.

Help when you need it

24/7 Support. Anytime, anywhere, Upwork’s customer support team is here to answer your questions.

Regulatory compliance
GDPR adherence

Our legal and information security teams have carefully analyzed the General Data Protection Regulation (GDPR) and have undertaken the necessary steps to ensure compliance. 

CCPA adherence

We are compliant with the California Consumer Privacy Act (CCPA), the most stringent data privacy law in the United States. 

Anti-money laundering

We have voluntarily implemented a robust Anti-Money Laundering Program and have a highly trained team dedicated to preventing illicit use.

Upwork’s payments system and protections help you get securely compensated for your work.

Payment verification

By seeing who has verified their billing method, you can know whether a client is prepared to pay before starting a contract.

Fixed-price payment protection

Fixed-price jobs can be funded before you even start, so you don't have to worry about getting paid.

Hourly payment protection

An hour worked is an hour paid when you log time with the Upwork Desktop App and meet our hourly protection criteria.

Resources to help you succeed

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