All Things Upwork

Dear Upwork Community,

Each day, so many of you work online to deliver consistent, high quality, impactful results for your Upwork clients. To recognize your efforts and dedication, we’re introducing the Top Rated freelancer program.

We’ve set the bar high to focus on growing the careers of freelancers that are truly top performers and role models in our vibrant community.

How do I earn Top Rated status?

Top Rated members maintain all of the following:

  • A current Job Success Score of 90% or higher
  • Maintained Rising Talent status or a Job Success Score of at least 90% for at least 13 of the last 16 weeks
  • A 100% complete profile  (90% for those who brought their profiles over from Elance)
  • 12-month earnings of at least $1,000
  • Up-to-date availability (if unavailable now, set a date estimate)
  • An account in good standing with no recent account holds
  • Activity on the platform (proposal, accepted invitation, or earnings) in the past 90 days

We chose these requirements carefully. Job Success and earnings are clear indicators of quality and consistency of work. Profile completeness and setting availability are included because they help us more easily connect great freelancers with high-quality clients. In fact, freelancers with complete and detailed profiles earn more and attract more clients than those with missing information.

How will Top Rated status help me?

The program rewards the best Upwork freelancers with benefits that include:

  • A badge on your Upwork freelancer profile
  • Personalized tips to strengthen your profile
  • Premium customer support, including phone and chat
  • Exclusive invitations to submit proposals
  • An exclusive Job Digest email to make it easier for you to find attractive opportunities
  • The ability to exercise more control over your Job Success Score
  • Private access to the Top Rated Community forum
  • The opportunity to attend exclusive Top Rated Office Hours
  • The opportunity to host Top Rated Events in your city

What’s next?

We will continue to enhance the Top Rated program, and have already opened the program to include our top rated agencies as well. Additionally, we’ll continue adding more benefits for Top Rated program members so they can more easily build and maintain their freelancing career on Upwork.

If you already meet all of the qualifications for Top Rated status, you should see the Top Rated badge on your profile. Thank you for your great contributions to the community, we look forward to helping you grow your career on Upwork.

For those not yet eligible, we are ready and waiting to welcome you to the Top Rated program! You can learn more about qualifying here.

Elizabeth Tse
SVP Operations

Editor’s Note: Learn more about the Top Rated program in this June 2016 update, “New Perks and Requirements for our Top Rated Community

Elizabeth Tse

Senior Vice President of Operations

Elizabeth Tse is responsible for trust & safety, customer success, global payments, and customer support at Upwork. Prior to joining us, Elizabeth was the chief operating officer for Samasource, a non-profit that provides online work to women and youth in Africa and South Asia. Previously Elizabeth was VP of global billing, payments and collections at eBay and held senior positions at Zuora and Providian Financial… read more