Get More Work Done in New Ways With Upwork Product Updates for Q3 2022

Sam Bright
Sam Bright
October 6, 2022
Get More Work Done in New Ways With Upwork Product Updates for Q3 2022

During the third quarter, we introduced a variety of updates that are designed to make your work on Upwork easier—whether you’re an independent professional, a business owner seeking talent, or a leader of a large organization. From showcasing your services to finding specific professionals in search, working on Upwork is now more seamless than ever before. 

Click on any of the filters below to read more about the specific updates that impact you the most—or check them all out to see the many ways in which Upwork is dedicated to improving how we work now.

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Get a clearer view of your active contracts

We redesigned the contract workroom to make it easier for all Upwork users to manage their work agreements. Now, when you click on an active contract, you’ll see:

  • A refreshed user interface
  • Contract actions nestled in the overflow menu (just click the three dots in the upper right corner)
  • An overview tab with recent files and weekly billings and earnings
  • A details tab with contract terms and feedback

Stay organized with better file management

When working in your account, you can now search through files (under Files & Links), view images in your browser before you download them, and easily download or delete files as needed

Find new ways to work using Project Catalog™

New updates to Project Catalog make it easier for talent and clients to connect in the right ways. Independent professionals can more clearly communicate what they offer, and clients know exactly what they’re ordering (and how much it will cost) upfront.

Accurately advertise your services with custom Project Catalog tiers

When using Project Catalog to sell services, you can now customize each tier to more accurately reflect what you do. Users are no longer restricted to the default “starter,” “standard,” and “advanced” options—you can create your own custom tier labels and descriptions to fit any need.

These new custom tiers also help clients searching Project Catalog get better results when looking for a professional to help them with a project.

Set the right rate with the help of our new calculator

Whether you’re setting your rate for the first time or are thinking about changing what you charge, we’ve built a new Rate Calculator that can help. 

The Rate Calculator considers both your monthly expense inputs and the amount of hours you’d like to work every month to calculate the minimum rate you may want to charge your clients. You can then use talent search to compare this suggested rate to other professionals on Upwork with similar skill sets and services to you, and see where you fall.

Dig deeper into complex projects with a 1:1 consultation

After a limited rollout across select industries, we found that both talent and clients enjoyed the ability to schedule one-on-one consultations. As a result, we’ve now opened this feature to anyone using Project Catalog™ to offer or search for services. Consultations are a great choice for:

  • Discussing different options for a potential project
  • Getting and giving expert feedback on specific problems
  • Building long-term relationships that go beyond an initial Project Catalog purchase 

As an independent professional, you can create a consultation offering in Project Catalog and then easily meet with clients through Zoom. Clients can then find and purchase these consultations directly from talent profiles or by searching Project Catalog.

Understand and resolve Terms of Service violations

If your Upwork account becomes restricted or you receive a warning due to a Terms of Service violation, you’ll now see a notice at the top of every page when logged into your Upwork account. 

This message will offer you the opportunity to fix the violation. You can also opt to report the restriction or warning as an error and work with a member of the Upwork team to resolve the issue.

Make sure your first job post is a great one

It is important to get all the right information in your first Upwork job post to have a quick, successful response—which is why we’re introducing a new feature that will help you create a great post. As you begin writing your first job post on Upwork, you’ll get guidance on best practices to help you:

  • Clearly outline the tasks and deliverables
  • Define the skills required for the job
  • Explain how you and your team work
  • Establish good communication with applicants

New Upwork users will see these best practices the first time they log into Upwork and create a job post.

Find the right match in Talent Marketplace™

We’ve also introduced two new ways that clients can get help selecting the right person for their project: with the assistance of a Talent Scout™ recruiter, or from trusted colleagues in their network.

Talent Scout adds project and product management categories

Talent Scout recruiters are now able to help match client companies with the project or product management talent they seek by providing a list of qualified talent based on the client’s needs. 

Simply tell us about your project needs, and we’ll provide the shortlist of great candidates. These product and project managers are pre-vetted and available for projects of at least 30 days in length. 

Independent project and product managers on the Upwork platform can request to be considered for these shortlists by getting in touch with the Talent Scout team.

Share your Virtual Talent Bench™ with anyone

Clients who are interested in sourcing their own talent without the help of a Talent Scout recruiter can continue to do so—and easily loop colleagues into the decision-making process. 

We’ve added the ability to share Upwork talent profiles with anyone directly from your Virtual Talent Bench, and the recipient doesn’t need to have an Upwork account to view the profiles. This means that you can work more quickly by getting buy-in from others on your team by quickly sharing a link.

Understand how your teams use Upwork

Because Enterprise clients often have many team leaders and departments accessing Upwork, we’ve made it even easier to understand how your company uses the platform by introducing new features.

Get to know your talent choices better with new reports

Many of our Enterprise clients enjoy working with talent in different locations and time zones. We’re introducing talent characteristics and outcome reporting features that allow you to learn more about the types of freelancers your teams like to work with. This report includes information on:

  • Talent location
  • Talent spend
  • Work category
  • Type of talent
  • Talent feedback 

When paired with your Talent Cloud, this reporting feature is yet another way to identify great talent for a project and see how your teams work with freelancers.

Work the way that works for you

All of these features are ready for you right now—just create or log into your Upwork account to try them out and get started working in new ways.

Have questions about an update or suggestions for a new feature? Get involved in the Upwork Community to stay abreast of product updates, learn more about the ways you can use Upwork, and get answers to your questions from the Upwork team and other users.

Get a clearer view of your active contracts

We redesigned the contract workroom to make it easier for all Upwork users to manage their work agreements. Now, when you click on an active contract, you’ll see:

  • A refreshed user interface
  • Contract actions nestled in the overflow menu (just click the three dots in the upper right corner)
  • An overview tab with recent files and weekly billings and earnings
  • A details tab with contract terms and feedback

Stay organized with better file management

When working in your account, you can now search through files (under Files & Links), view images in your browser before you download them, and easily download or delete files as needed

Get to know your talent choices better with new reports

Many of our Enterprise clients enjoy working with talent in different locations and time zones. We’re introducing talent characteristics and outcome reporting features that allow you to learn more about the types of freelancers your teams like to work with. This report includes information on:

  • Talent location
  • Talent spend
  • Work category
  • Type of talent
  • Talent feedback 

When paired with your Talent Cloud, this reporting feature is yet another way to identify great talent for a project and see how your teams work with freelancers.

Work the way that works for you

All of these features are ready for you right now—just create or log into your Upwork account to try them out and get started working in new ways.

Have questions about an update or suggestions for a new feature? Get involved in the Upwork Community to stay abreast of product updates, learn more about the ways you can use Upwork, and get answers to your questions from the Upwork team and other users.

Get a clearer view of your active contracts

We redesigned the contract workroom to make it easier for all Upwork users to manage their work agreements. Now, when you click on an active contract, you’ll see:

  • A refreshed user interface
  • Contract actions nestled in the overflow menu (just click the three dots in the upper right corner)
  • An overview tab with recent files and weekly billings and earnings
  • A details tab with contract terms and feedback

Stay organized with better file management

When working in your account, you can now search through files (under Files & Links), view images in your browser before you download them, and easily download or delete files as needed

Dig deeper into complex projects with a 1:1 consultation

After a limited rollout across select industries, we found that both talent and clients enjoyed the ability to schedule one-on-one consultations. As a result, we’ve now opened this feature to anyone using Project Catalog™ to offer or search for services. Consultations are a great choice for:

  • Discussing different options for a potential project
  • Getting and giving expert feedback on specific problems
  • Building long-term relationships that go beyond an initial Project Catalog purchase 

As an independent professional, you can create a consultation offering in Project Catalog and then easily meet with clients through Zoom. Clients can then find and purchase these consultations directly from talent profiles or by searching Project Catalog.

Understand and resolve Terms of Service violations

If your Upwork account becomes restricted or you receive a warning due to a Terms of Service violation, you’ll now see a notice at the top of every page when logged into your Upwork account. 

This message will offer you the opportunity to fix the violation. You can also opt to report the restriction or warning as an error and work with a member of the Upwork team to resolve the issue.

Make sure your first job post is a great one

It is important to get all the right information in your first Upwork job post to have a quick, successful response—which is why we’re introducing a new feature that will help you create a great post. As you begin writing your first job post on Upwork, you’ll get guidance on best practices to help you:

  • Clearly outline the tasks and deliverables
  • Define the skills required for the job
  • Explain how you and your team work
  • Establish good communication with applicants

New Upwork users will see these best practices the first time they log into Upwork and create a job post.

Talent Scout adds project and product management categories

Talent Scout recruiters are now able to help match client companies with the project or product management talent they seek by providing a list of qualified talent based on the client’s needs. 

Simply tell us about your project needs, and we’ll provide the shortlist of great candidates. These product and project managers are pre-vetted and available for projects of at least 30 days in length. 

Independent project and product managers on the Upwork platform can request to be considered for these shortlists by getting in touch with the Talent Scout team.

Share your Virtual Talent Bench™ with anyone

Clients who are interested in sourcing their own talent without the help of a Talent Scout recruiter can continue to do so—and easily loop colleagues into the decision-making process. 

We’ve added the ability to share Upwork talent profiles with anyone directly from your Virtual Talent Bench, and the recipient doesn’t need to have an Upwork account to view the profiles. This means that you can work more quickly by getting buy-in from others on your team by quickly sharing a link.

Work the way that works for you

All of these features are ready for you right now—just create or log into your Upwork account to try them out and get started working in new ways.

Have questions about an update or suggestions for a new feature? Get involved in the Upwork Community to stay abreast of product updates, learn more about the ways you can use Upwork, and get answers to your questions from the Upwork team and other users.

Get a clearer view of your active contracts

We redesigned the contract workroom to make it easier for all Upwork users to manage their work agreements. Now, when you click on an active contract, you’ll see:

  • A refreshed user interface
  • Contract actions nestled in the overflow menu (just click the three dots in the upper right corner)
  • An overview tab with recent files and weekly billings and earnings
  • A details tab with contract terms and feedback

Stay organized with better file management

When working in your account, you can now search through files (under Files & Links), view images in your browser before you download them, and easily download or delete files as needed

Set the right rate with the help of our new calculator

Whether you’re setting your rate for the first time or are thinking about changing what you charge, we’ve built a new Rate Calculator that can help. 

The Rate Calculator considers both your monthly expense inputs and the amount of hours you’d like to work every month to calculate the minimum rate you may want to charge your clients. You can then use talent search to compare this suggested rate to other professionals on Upwork with similar skill sets and services to you, and see where you fall.

Dig deeper into complex projects with a 1:1 consultation

After a limited rollout across select industries, we found that both talent and clients enjoyed the ability to schedule one-on-one consultations. As a result, we’ve now opened this feature to anyone using Project Catalog™ to offer or search for services. Consultations are a great choice for:

  • Discussing different options for a potential project
  • Getting and giving expert feedback on specific problems
  • Building long-term relationships that go beyond an initial Project Catalog purchase 

As an independent professional, you can create a consultation offering in Project Catalog and then easily meet with clients through Zoom. Clients can then find and purchase these consultations directly from talent profiles or by searching Project Catalog.

Understand and resolve Terms of Service violations 

If your Upwork account becomes restricted or you receive a warning due to a Terms of Service violation, you’ll now see a notice at the top of every page when logged into your Upwork account. 

This message will offer you the opportunity to fix the violation. You can also opt to report the restriction or warning as an error and work with a member of the Upwork team to resolve the issue.

Talent Scout adds project and product management categories

Talent Scout recruiters are now able to help match client companies with the project or product management talent they seek by providing a list of qualified talent based on the client’s needs. 

Simply tell us about your project needs, and we’ll provide the shortlist of great candidates. These product and project managers are pre-vetted and available for projects of at least 30 days in length. 

Independent project and product managers on the Upwork platform can request to be considered for these shortlists by getting in touch with the Talent Scout team.

Work the way that works for you

All of these features are ready for you right now—just create or log into your Upwork account to try them out and get started working in new ways.

Have questions about an update or suggestions for a new feature? Get involved in the Upwork Community to stay abreast of product updates, learn more about the ways you can use Upwork, and get answers to your questions from the Upwork team and other users.

Sam Bright
Chief Product and Experience Officer

Sam Bright is Upwork’s Chief Product and Experience Officer, overseeing everything on the Upwork platform that touches customers. In this role, he leads a globally distributed team focused on product management, design, user experience and research, talent success, customer experience, community management, trust and safety, new businesses, and business development.

Want to learn more? Let’s talk talent strategy.

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