Teresa C. Status: Offline
RichmondVA
100% Job Success
Top Rated

Website Builder | Admin/Virtual Assistant | Course Developer | CX

I offer operational and administrational support as well as Course and Website design and building for businesses and entreprenuers. My speciality is to do those everyday tasks so your time is freed up to do what matters most for your business. I also love helping new businesses get set up and running online! With over 10 years working remotely as an Independent Contractor I know how to manage my time and get the job done. My core values are trustworthiness combined with strong work ethic. Hard Skills: Website Design - Build: Duda preferred can build on other platforms - Edit - Review & Recommend Administration Tasks (including but not limited to) - Email build & Scheduling - PDF, logo, report, memes & other graphic design - CRM systems - Data entry - System Set up - Troubleshooting and problem solving - Inbox Management - GSuite aka Google Workplace skills Customer Service - CX at a Manager level with over 22k emails responded to, I often solved complex tickets that required knowledge of CRMs and Payment system to resolve. I know the importance of being that representative for your company and making feel people heard. It's the heart of client acquistion and retention! Donor Mangement- This includes troubleshooting payment issues, problems with memberships, navigational issues, etc. An extension of customer service, but dealing with more technical issues as well as building those relationships. Give Cloud, Donor Manager, etc. - I navigated donor issues and maintained accuracy in the CRM for donors and network alike. Course Developer & Community Membership Management Systems such as Kajabi, Mighty Networks, etc. This includes moderation and tending to support type questions within the community areas. Podcast - audio editing & guest management - I ran my own podcast for 4 years Transcription & proofreading. Soft Skills: - Emotional intelligence and inclusion communication skills - Attention to detail and responsibility - Trustworthiness combined with strong work ethic - Creativity and Flexiability - Problem solving and critical thinking - Both a solo worker and a team player Work Values - I love working and helping others - Disciplined self-starter with creative energy who love learning new skills and ways to improve - Trusted and reliable with major systems including multiple finance and HR ones - Able to handle emergent tasks and get urgent things done - Very comfortable with systems including learning new ones and troubleshooting, maintaining them - Able to work independently and excel as part of a team balancing multiple priorities - Possess good time-management and self-management skills and detail oriented. - Worked remotely for over 9 years as a contractor and 14 years as an ecommerce seller. Systems - Includes ZenDesk (Admin level), Freshdesk, Paypal, Stripe (Credit Card processor), Paysafe (credit card processor), GiveCloud (website and donation system), Donation Manager, Infusionsoft/Keap, Microsoft Office, Google Suite aka Google Drive, Canva, Wix, Audacity, Filmora, Leadpages, Zoom, Instant Teleseminar, YouTube, Soundcloud, Otter i.e., Vimeo, Airtable, Calendly, OnceHub, Shift4Shop, Wordpress, Lightcast, Subsplash, Etsy, Ebay, ClickUp, Shopify and more. - Administrator on Slack, Toggle, Google Drive, Dashlane *Other systems experience available on request
Work history

Teresa C. has more jobs. Create an account to review them
Skills

Skills

  • Website Builder
  • Course Creation
  • Virtual Assistance
  • Community Management
  • Customer Service
  • Audio Transcription
  • Editing & Proofreading
  • Web Design
  • Community Moderation
  • Duda
  • Google
  • Etsy