Teresa C.
Richmond, VA
100%
Job Success
Top Rated
Website Builder | Admin/Virtual Assistant | Course Developer | CX
$32.00/hr
I offer operational and administrational support as well as Course and Website design and building for businesses and entreprenuers. My speciality is to do those everyday tasks so your time is freed up to do what matters most for your business. I also love helping new businesses get set up and running online!
With over 10 years working remotely as an Independent Contractor I know how to manage my time and get the job done. My core values are trustworthiness combined with strong work ethic.
Hard Skills:
Website Design
- Build: Duda preferred can build on other platforms
- Edit
- Review & Recommend
Administration Tasks (including but not limited to)
- Email build & Scheduling
- PDF, logo, report, memes & other graphic design
- CRM systems - Data entry
- System Set up
- Troubleshooting and problem solving
- Inbox Management
- GSuite aka Google Workplace skills
Customer Service - CX at a Manager level with over 22k emails responded to, I often solved complex tickets that required knowledge of CRMs and Payment system to resolve. I know the importance of being that representative for your company and making feel people heard. It's the heart of client acquistion and retention!
Donor Mangement- This includes troubleshooting payment issues, problems with memberships, navigational issues, etc. An extension of customer service, but dealing with more technical issues as well as building those relationships. Give Cloud, Donor Manager, etc. - I navigated donor issues and maintained accuracy in the CRM for donors and network alike.
Course Developer & Community Membership Management Systems such as Kajabi, Mighty Networks, etc. This includes moderation and tending to support type questions within the community areas.
Podcast - audio editing & guest management - I ran my own podcast for 4 years
Transcription & proofreading.
Soft Skills:
- Emotional intelligence and inclusion communication skills
- Attention to detail and responsibility
- Trustworthiness combined with strong work ethic
- Creativity and Flexiability
- Problem solving and critical thinking
- Both a solo worker and a team player
Work Values
- I love working and helping others
- Disciplined self-starter with creative energy who love learning new skills and ways to improve
- Trusted and reliable with major systems including multiple finance and HR ones
- Able to handle emergent tasks and get urgent things done
- Very comfortable with systems including learning new ones and troubleshooting, maintaining them
- Able to work independently and excel as part of a team balancing multiple priorities
- Possess good time-management and self-management skills and detail oriented.
- Worked remotely for over 9 years as a contractor and 14 years as an ecommerce seller.
Systems
- Includes ZenDesk (Admin level), Freshdesk, Paypal, Stripe (Credit Card processor), Paysafe (credit card processor), GiveCloud (website and donation system), Donation Manager, Infusionsoft/Keap, Microsoft Office, Google Suite aka Google Drive, Canva, Wix, Audacity, Filmora, Leadpages, Zoom, Instant Teleseminar, YouTube, Soundcloud, Otter i.e., Vimeo, Airtable, Calendly, OnceHub, Shift4Shop, Wordpress, Lightcast, Subsplash, Etsy, Ebay, ClickUp, Shopify and more.
- Administrator on Slack, Toggle, Google Drive, Dashlane *Other systems experience available on request
Work history
Work history
VA for tech support
Sep 11, 2024
-
Oct 7, 2024
5.00
"Very kind and authentic, interested in finding ways to help make my business run smoother for my clients. Her values (helping the world be a better place) align with my…
Private earnings
Seeking help with dealing with MailChimp customer support
Jul 17, 2024
-
Aug 1, 2024
No feedback given
Private earnings
Virtual Assistant: Media
May 20, 2024
-
Jul 2, 2024
5.00
"Teresa is amazing and I'll be hiring her again!"
Private earnings
Mighty Networks Building
Feb 1, 2024
-
Jun 17, 2024
No feedback given
Private earnings
Keap and Marketing Virtual Assistant
Feb 16, 2024
-
May 8, 2024
4.80
Private earnings
Finish A Wix or Wordpress Webdeign page for me - Headstone Company
5.00
of 1 reviews
Jan 11, 2024
-
Apr 8, 2024
Mar 26, 2024
5.00
"Did a great job! Thank you!" Private earnings
Virtual Assistant
Jan 3, 2024
-
Feb 16, 2024
5.00
"Teresa did a wonderfully job of jumping right in and coming up to speed quickly. She was a life saver!"
Private earnings
Virtual assistant with experience in admin support and customer service needed for Edtech company
Dec 4, 2023
-
Feb 6, 2024
No feedback given
Private earnings
We need 85 freelancers and be part of our website testing project – no prior experience needed!!!
Dec 15, 2023
-
Jan 24, 2024
5.00
Private earnings
Digital Content Publisher Needed
Dec 21, 2023
-
Jan 1, 2024
5.00
"Teresa is just what we were looking for -- she's always thinking ahead and looking for other things she can do to make the process for efficient. And she's thorough…
Private earnings
Mighty Network Set Up
Jan 4, 2025
-
Present
Job in progress
Private earnings
Communications Project for Nonprofit
Oct 13, 2024
-
Present
Job in progress
Private earnings
Virtual Assistant for Email Management, Zoom Calls, and Website Updates
Sep 3, 2024
-
Present
Job in progress
Private earnings
Podcast manager required
Feb 11, 2024
-
Present
Job in progress
Private earnings
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Skills
Skills
- Website Builder
- Course Creation
- Virtual Assistance
- Community Management
- Customer Service
- Audio Transcription
- Editing & Proofreading
- Web Design
- Community Moderation
- Duda
- Etsy