Emmanuel E.
100% Job Success
Top Rated

Software Engineer

1. Experienced in providing superior service frontline Technical Support to clients, using advanced troubleshooting mechanisms in Office 365 (Exchange Online, SharePoint Online, Teams, Outlook 2016, OneDrive). 2. Active Directory Connect tool (AD Connect) and advising customers on the best course of action. 3. Working with DNS -Types or records, record creation, DNS management, DNS troubleshooting. 4. Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services. 5. Experienced with using and troubleshooting Outlook 2016 within the network environment (permissions, calendar sharing, and delegation). 6. Troubleshooting and setting up of essential Exchange functions for customers. 7. Management of Active Directory to suit the desired purpose for customers. 8. Navigating essential SharePoint for Customers, likewise carrying out advanced troubleshooting. 9. Initiating a structured activity for Customers in compliance with the internal rules and procedures of the Company and the internal Regulations. 10. Working autonomously as part of a global team. Incidence Management experience - including managing business expectations and communications for clients. 11. Basic User & Security Group Active Directory administration guide for customers. 12. Assign Users permissions to manage your organization's email and mailboxes from the Exchange Admin center for customers globally. 13. Set up an archive and deletion policy for mailboxes in organizations for clients. 14. Setting up "send as" and Send on behalf" delegates for someone's mailbox for client companies. 15. Enabling Email anti-spam protection and malware filters and other complexities involved for client companies as well. 17. Configuring permissions in Exchange Online and Manage Role Groups with the organization's policies to suit client needs. 18. Delegating SharePoint Admin roles to manage Microsoft 365 Groups, including creating, deleting, restoring groups, and changing group owners for clients. 19. Management of sharing settings at the organization level for companies. 20. Management of site storage limits. 21. Ensuring proper management of meetings, including meeting policies, configurations, and conference bridges. 22. Proper configuration of voice, including calling policies and phone number inventory and assignment. 23. Guiding clients in managing all org-wide settings, including federation, teams upgrade, and Teams client settings. 24. Ensuring good guidance on teams in the organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center. 25. Manage Teams – certified devices and set up and assign configuration policies. 26. View User profile page and troubleshoot user call quality problems using advanced troubleshooting toolset. 27. Access, monitor, and troubleshoot tenants call quality and reliability using data exposed in Call 28. Quality Dashboard (CQD) down to the users impacted by poor quality for clients. 29. Troubleshoot communications issues within Teams by using advanced troubleshooting tools. 30. Management of Teams configuration and updates, review device health and status of connected 31. Peripherals, set up and apply configuration profiles, and restart devices for customers. 32. Maintaining and managing the Teams service and creation of Microsoft 365 Groups. 33. Providing advanced troubleshooting using both Internal/External tools. 34. Deep Knowledge of using PowerShell cmdlets in troubleshooting Microsoft 365 Applications. 35. Plan Security and compliance roles and policies for Microsoft 365. 36. Manage Microsoft 365 subscription and Tenant health. 37. Managing and implementing Multi-Factor Authentication (MFA) to suit the desired purpose. 38. Managing Teams as well as integrating them with other Microsoft 365 Applications and also carrying out advanced troubleshooting. 39. Basic knowledge of Office Deployment Tool (ODT). 40. Management and registration of VLSC.

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  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft Windows
  • Microsoft Exchange Online
  • System Administration
  • Technical Support
  • Troubleshooting
  • Product Knowledge