Upwork home
Sign up
Secondary
J-za O.

J-za O.

General Santos City, Philippines
100% Job Success
Top Rated Plus

High Quality Virtual Assistant

I have more than five years of experience in the BPO industry and more than ten years of experience as a VA and Customer Service Specialist. I have extensive experience in phone support, email support, and chat support in sales, bookkeeping, customer support, and technical support. I am brilliant, and I can quickly adapt to tasks and responsibilities with minimum training and supervision. I can work individually or with a team. I can lead a team of 12 to 24 people, and I can rotate shifts to perform this responsibility. I am able to multi-task. In addition to being able to perform administrative tasks, I can perform data entry tasks, web research, and content writing. I have excellent English communication skills (verbal and written). I type at 60wpm, and I'm skilled at transcription. I have good computer skills (e.g. web research, web applications, and basic troubleshooting). My objective is to provide excellent service in a timely manner.
Rating is 5 out of 5.
5.00 Aug 24, 2022 - Apr 1, 2023

"Recommended"

Private earnings
Rating is 5 out of 5.
5.00 Jul 21, 2022 - Oct 24, 2022

"J-za was an amazing addition to our team. I was sad to see the contract end. She is extremely capable and was able to manage every task given to her. I will absolutely hire her again in a heartbeat."

Private earnings
Rating is 5 out of 5.
5.00 Jul 29, 2019 - Aug 12, 2022

"J-za always gives 110% and goes above and beyond for customers, she's a great worker, and can work proficiently on her own and as part of the team. her knowledge of intercom, Jira and DNS and technical settings is amazing and can translate this very well to help customers. Its definitely our loss without j-za in the team. any company would be lucky to have her"

Private earnings
Rating is 5 out of 5.
5.00 Mar 18, 2022 - Apr 19, 2022

"J-za is a good worker. She is reliable and always open to feedback. I would hire her again."

Private earnings
Rating is 5 out of 5.
5.00 Jan 5, 2022 - Jan 21, 2022

"Awesome work. Reliable, communicated well, and got the job done"

Private earnings
Rating is 5 out of 5.
5.00 Jan 26, 2011 - Jan 9, 2022

"J-za is an amazing team member. Her intelligence, attention to detail, work ethic, efficiency, language and customer skills make her an invaluable asset to any company."

Private earnings
Rating is 5 out of 5.
5.00 May 30, 2019 - Oct 1, 2019

"Great job. Very responsive and thorough."

Private earnings
Rating is 5 out of 5.
5.00 May 25, 2016 - Nov 5, 2018

"I enjoyed all my time with J-za and her hard work. She works hard and applies herself quite well."

Private earnings
Mar 18, 2016 - Aug 22, 2017

No feedback given

Private earnings
Oct 24, 2014 - Apr 15, 2015

No feedback given

Private earnings
J-za O. has more jobs. Create an account to review them

Skills

  • Zendesk
  • Email Support
  • Phone Support
  • Intercom
  • Customer Support
  • Xero
  • Bookkeeping
  • Customer Service
  • Email Communication
  • Data Entry
  • General Transcription
  • Administrative Support
  • Video Editing

Testimonials

Endorsements from past clients

"I would highly recommend J-za. She is reliable, consistent, and eager to please!"

Brent D. | Broker at GRE Land & Commercial Real Estate
Virtual Assistant to help manage daily tasks
Dec 2019
Verified

"J-za is easily one our best employees, a quick learner with high attention to detail, she is fast and efficient, has excellent communication skills, and is great to work with. Would highly recommend her"

Asher C. | Director at Austep Lighting
Customer Service
Dec 2019
Verified

"I hired J-za as part of our customer service team. She was reliable and a great asset to the team."

Holly C.
Customer Service at Pixc
Dec 2019
Verified

Browse similar freelancers