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Janine N.

Janine N.

Bacolod City, Philippines
Job Success
Top Rated

Customer Support

I’ve been working in a BPO industry for almost 9 years now. I love providing excellent customer service experience to make sure that we keep their business. I am skilled in communicating with clients over the phone. I have experienced with working as a technical, sales and billing support for a cable company and as a fraud, claims & disputes specialist for a bank located in U.S. I’m hard working and willing to be trained and learn more. CORE QUALIFICATIONS Customer Focus • Take ownership of each customer while empathizing and prioritizing customer needs • Resolve conflicts and manage customer expectations • Determine customer needs and provide appropriate solutions through relationship building Communication Skills • Effective verbal and written communication with both external and internal customers • Document customer account activities thoroughly and concisely • Engage in interactive dialogue with customers through active listening I am always interested in making long term professional relationships with my clients. I look forward to working with you in providing excellent customer service and anything else you may need help with.
Rating is 5 out of 5.
5.00 Apr 5, 2021 - Apr 23, 2021
Private earnings
Janine N. has more jobs. Create an account to review them

Skills

Janine N.

Janine N.

Bacolod City, Philippines
Job Success
Top Rated
5
Total Jobs
5,244
Total Hours

View profile

Customer Support

Specializes in
I’ve been working in a BPO industry for almost 9 years now. I love providing excellent customer service experience to make sure that we keep their business. I am skilled in communicating with clients over the phone. I have experienced with working as a technical, sales and billing support for a cable company and as a fraud, claims & disputes specialist for a bank located in U.S. I’m hard working and willing to be trained and learn more. CORE QUALIFICATIONS Customer Focus • Take ownership of each customer while empathizing and prioritizing customer needs • Resolve conflicts and manage customer expectations • Determine customer needs and provide appropriate solutions through relationship building Communication Skills • Effective verbal and written communication with both external and internal customers • Document customer account activities thoroughly and concisely • Engage in interactive dialogue with customers through active listening I am always interested in making long term professional relationships with my clients. I look forward to working with you in providing excellent customer service and anything else you may need help with.
Rating is 5 out of 5.
5.00 Apr 5, 2021 - Apr 23, 2021
Private earnings
Janine N. has more jobs. Create an account to review them

Skills

Less than 30 hrs/week

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