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Janneth A. Status: Offline
Binangonan, Philippines
100% Job Success
Top Rated

Quality Assurance Manager | Customer Service Chat and Email | Admin

Detail-oriented and highly motivated Data Entry Specialist with 5+ years of experience entering, managing, and maintaining data with accuracy and efficiency. Proficient in a variety of data management tools including Microsoft Excel, Google Sheets, and database software. Skilled at meeting tight deadlines, managing high-volume data workloads, and ensuring data integrity. Known for a strong work ethic, keen eye for detail, and the ability to adapt quickly to new systems and processes. Committed to delivering accurate, high-quality work and supporting business operations through reliable data management. Skills: Administrative support experience Quality control measures Fast typing speed Strong computer skills Quality Assurance /Online Data Entry Clerk Achieved top-tier performance metrics consistently throughout tenure as an Online Data Entry Clerk. Efficiently managed multiple accounts simultaneously, ensuring accurate and prompt completion of all assigned tasks. Completed high-priority projects under tight deadlines without compromising accuracy or attention to detail. Maintained strict confidentiality of sensitive information while handling various client accounts. Customer Service Email Specialist Applied strong analytical skills when handling complex cases, thoroughly investigating issues before proposing solutions for optimal outcomes. Upheld strict privacy standards when handling sensitive data contained within emails, ensuring confidentiality was maintained at all times. Chat Support Representative Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact. Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services. Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support. Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics. Content Moderator Enhanced user experience by diligently monitoring and removing inappropriate content from the platform. Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
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