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Churchill A.
Port-au-Prince, Haiti
100% Job Success
Top Rated Plus

EXPERIENCED Customer Service | Back-Office

🥇 Top Rated Plus | ⭐ 100% Job Success | 👍 100% Satisfaction | ⏳100% Long-term clients 🔝 As a TOP-RATED Plus customer service specialist with over 8 years of experience in BPO call centers, I am an accomplished customer service professional with a proven track record of delivering exceptional experiences. With my strong communication skills, empathy, and problem-solving abilities, I excel at understanding customer needs and providing reliable solutions that exceed expectations. Key Skills: Active listening and clear communication Effective problem-solving and decision-making Ability to handle difficult situations with professionalism Prioritizing tasks and managing multiple inquiries Commitment to going above and beyond for customers Relevant Experience: Handled customer complaints regularly, validating feelings and collaboratively finding satisfactory solutions Prioritized tasks by assessing urgency and complexity, using a ticketing system to ensure prompt responses Acknowledged mistakes, apologized, and corrected errors while keeping customers informed to maintain trust Provided timely and accurate assistance, ensuring customer needs were met and questions answered satisfactorily Why Hire Me: Extensive background in customer service with a passion for helping people Dedication to providing exceptional service aligned with company values Strong communication and problem-solving skills to make a direct impact on customer experiences Eager to contribute positively to your team and help your business succeed Let me put my customer service expertise to work for you. Hire me today for reliable and rewarding results.
Work history
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Skills

Skills

  • English
  • French
  • Following Procedures
  • Technical Support
  • Communication Etiquette
  • Answered Ticket
  • Ecommerce
  • Ticketing System
  • Order Processing
  • Zendesk
  • Email Support

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