Rochelle H.

Rochelle H.

Los AngelesCA
Job Success
Top Rated

Online Community Expert (Community Management, Strategy, Engagement)

I'm an online community consultant who cultivates authentic, engaged, and empowered online communities! Through my work as a community manager, I've led online community experience efforts that encompass community operations, community strategy, community engagement, community platform selection (+ setup), membership program management, online event programming, and so much more!👇🏾👇🏾 Read more about my experience below... 👩🏾‍💻 I CAN LEAD YOUR... - Community Strategy - Membership programs, volunteer programs - Influencer & creator programs - Forum moderation - Training your team on community best practices - Community management needs, including community engagement and support - Content planning - Online event programming - Community platform selection, non-technical setup & implementation - Community launch efforts, including new member onboarding - Community operations, team hiring, training, department reorganization - Incorporate your social media goals into a broader community strategy - Community KPI's and reporting 🥇 WHAT MAKES ME AN ONLINE COMMUNITY EXPERT? + I have over 10 years of working experience in community, marketing, and support and developed my career and specialties around online community, specifically. + I've led teams of community managers across the globe, and I have experience working in cross-functional teams + I've launched, grown, and managed communities for startups and multinational brands across various industries. I've even worked with internal Meta (Facebook) teams. I elevate communities of all sizes and stages of growth. + I work with stakeholders to build online communities aligned with their goals - from engagement & retention to product feedback, ideation & customer support. + I've also coached founders on community culture and trained support teams to manage private communities and provide unparalleled support on external social platforms, too! + I'm not a "rock star" or "ninja" or any of those buzzwords what you'd call a "full-stack" community manager as I'm highly skilled in everything that creates an invaluable community experience, including community marketing, community operations, strategy, engagement, community platform selection, membership programs, online event programming, and so much more. ⏳ NEED ADVICE IMMEDIATELY? Use the option on my profile to book a consultation immediately and get the advisement you need to make your journey to a thriving community a smooth one! + Get guidance on any of my specialties above + Use the time to brainstorm with a community pro + Gain insight on community platforms & tools. + Leverage my knowledge to create processes & workflows + Use my expertise to help hire or manage a community team + Discuss larger or long term community projects you need my help with 👋🏾 IMPORTANT NOTES ON DIVERSITY AND INCLUSION: I prioritize projects where I can work with teams and brands that embrace diversity within the team. As a Black woman myself, I'm especially eager to work with brands led by diverse teams, women, women of color, and black-owned (or African-American led) / BIPOC startups. A few Tools & Platforms I'm experienced with: Trello, Asana, Basecamp, Meet Edgar, SmarterQueue, Sprout Social, Hootsuite, Airtable, Webflow, Mailchimp, Slack, Discourse, Discord, Reddit, MightyNetworks, Mobilize, Pinterest, Instagram, Twitter, Facebook (business pages, messenger, groups, creator studio), Youtube, Google Docs, Sheets, Forms, Slides, Microsoft Office Suite, Mac Keynote, Adobe Photoshop, Canva, Gif makers, Zendesk, Chat Support.
Rating is 5 out of 5.
5.00 Jun 15, 2021 - Jun 16, 2021

"Response to our survey was insightful and valuable to our study. Appreciate the thorough work and quick turnaround!"

Private earnings
Rating is 5 out of 5.
5.00 Oct 16, 2020 - Nov 10, 2020

"HIRE RO. She is professional, fast, organized, and super easy to work with. Not only was the project completed successfully, but it was also fun working with her. And, she blew me away with the videos she made for me to teach me how to use everything she set up."

Private earnings
Rating is 5 out of 5.
5.00 Mar 7, 2020 - Apr 1, 2020

"Great job!"

Private earnings
Rating is 5 out of 5.
5.00 Oct 19, 2019 - Dec 11, 2019

"Ro was absolutely 100% pro. If you need help with your Community she has ideas and she implements them-and they work!"

Private earnings
Rating is 5 out of 5.
5.00 Sep 30, 2019 - Oct 22, 2019

"One of my favorite contractors here. Thank you!!"

Private earnings
Rating is 5 out of 5.
5.00 Jul 6, 2017 - Jan 26, 2018

"Ro was awesome to work with. I was immediately impressed with the skills that she brought to the task of setting up a community management program for our brand. She quickly learned a new industry and give me and the team confidence that she could interact directly with our target audiences on behalf of the company. She has great judgement, is a great writer and fun to talk with on a weekly basis. I would definitely hire her again. Thanks Ro!"

Private earnings
Rating is 5 out of 5.
5.00 Nov 28, 2012 - Aug 12, 2014

"Rochelle worked with my company for over a year. She is an excellent contractor, very organized with attention to detail. She was communicative and completed her tasks on time. Everything was great, and we would definitely hire her again."

Private earnings
Rating is 5 out of 5.
5.00 Jun 4, 2013 - Nov 7, 2013
Private earnings
Rating is 5 out of 5.
5.00 Sep 6, 2012 - Dec 20, 2012

"Rochelle does a great job and is a pleasure to work with."

Private earnings

Rochelle H. has more jobs. Create an account to review them

Portfolio

Testimonials
Testimonials
Community Management
Community Management
Want to see more? Create Account

Get started working with Rochelle quickly with these predefined projects.

Get started working with Rochelle quickly with these predefined projects.

You will get a Community Consulting Session! Get help with your community Q's asap!

From $50
7 days delivery

You will get A Community Platform Comparision (Shortlist)

From $300
4 days delivery

You will get A Community Engagement Plan for your online community!

From $300
4 days delivery
Rochelle H.

Rochelle H.

Los AngelesCA
Job Success
Top Rated
53
Total Jobs
4,224
Total Hours

View profile

Online Community Expert (Community Management, Strategy, Engagement)

Specializes in
I'm an online community consultant who cultivates authentic, engaged, and empowered online communities! Through my work as a community manager, I've led online community experience efforts that encompass community operations, community strategy, community engagement, community platform selection (+ setup), membership program management, online event programming, and so much more!👇🏾👇🏾 Read more about my experience below... 👩🏾‍💻 I CAN LEAD YOUR... - Community Strategy - Membership programs, volunteer programs - Influencer & creator programs - Forum moderation - Training your team on community best practices - Community management needs, including community engagement and support - Content planning - Online event programming - Community platform selection, non-technical setup & implementation - Community launch efforts, including new member onboarding - Community operations, team hiring, training, department reorganization - Incorporate your social media goals into a broader community strategy - Community KPI's and reporting 🥇 WHAT MAKES ME AN ONLINE COMMUNITY EXPERT? + I have over 10 years of working experience in community, marketing, and support and developed my career and specialties around online community, specifically. + I've led teams of community managers across the globe, and I have experience working in cross-functional teams + I've launched, grown, and managed communities for startups and multinational brands across various industries. I've even worked with internal Meta (Facebook) teams. I elevate communities of all sizes and stages of growth. + I work with stakeholders to build online communities aligned with their goals - from engagement & retention to product feedback, ideation & customer support. + I've also coached founders on community culture and trained support teams to manage private communities and provide unparalleled support on external social platforms, too! + I'm not a "rock star" or "ninja" or any of those buzzwords what you'd call a "full-stack" community manager as I'm highly skilled in everything that creates an invaluable community experience, including community marketing, community operations, strategy, engagement, community platform selection, membership programs, online event programming, and so much more. ⏳ NEED ADVICE IMMEDIATELY? Use the option on my profile to book a consultation immediately and get the advisement you need to make your journey to a thriving community a smooth one! + Get guidance on any of my specialties above + Use the time to brainstorm with a community pro + Gain insight on community platforms & tools. + Leverage my knowledge to create processes & workflows + Use my expertise to help hire or manage a community team + Discuss larger or long term community projects you need my help with 👋🏾 IMPORTANT NOTES ON DIVERSITY AND INCLUSION: I prioritize projects where I can work with teams and brands that embrace diversity within the team. As a Black woman myself, I'm especially eager to work with brands led by diverse teams, women, women of color, and black-owned (or African-American led) / BIPOC startups. A few Tools & Platforms I'm experienced with: Trello, Asana, Basecamp, Meet Edgar, SmarterQueue, Sprout Social, Hootsuite, Airtable, Webflow, Mailchimp, Slack, Discourse, Discord, Reddit, MightyNetworks, Mobilize, Pinterest, Instagram, Twitter, Facebook (business pages, messenger, groups, creator studio), Youtube, Google Docs, Sheets, Forms, Slides, Microsoft Office Suite, Mac Keynote, Adobe Photoshop, Canva, Gif makers, Zendesk, Chat Support.
Rating is 5 out of 5.
5.00 Jun 15, 2021 - Jun 16, 2021

"Response to our survey was insightful and valuable to our study. Appreciate the thorough work and quick turnaround!"

Private earnings
Rating is 5 out of 5.
5.00 Oct 16, 2020 - Nov 10, 2020

"HIRE RO. She is professional, fast, organized, and super easy to work with. Not only was the project completed successfully, but it was also fun working with her. And, she blew me away with the videos she made for me to teach me how to use everything she set up."

Private earnings
Rating is 5 out of 5.
5.00 Mar 7, 2020 - Apr 1, 2020

"Great job!"

Private earnings
Rating is 5 out of 5.
5.00 Oct 19, 2019 - Dec 11, 2019

"Ro was absolutely 100% pro. If you need help with your Community she has ideas and she implements them-and they work!"

Private earnings
Rating is 5 out of 5.
5.00 Sep 30, 2019 - Oct 22, 2019

"One of my favorite contractors here. Thank you!!"

Private earnings
Rating is 5 out of 5.
5.00 Jul 6, 2017 - Jan 26, 2018

"Ro was awesome to work with. I was immediately impressed with the skills that she brought to the task of setting up a community management program for our brand. She quickly learned a new industry and give me and the team confidence that she could interact directly with our target audiences on behalf of the company. She has great judgement, is a great writer and fun to talk with on a weekly basis. I would definitely hire her again. Thanks Ro!"

Private earnings
Rating is 5 out of 5.
5.00 Nov 28, 2012 - Aug 12, 2014

"Rochelle worked with my company for over a year. She is an excellent contractor, very organized with attention to detail. She was communicative and completed her tasks on time. Everything was great, and we would definitely hire her again."

Private earnings
Rating is 5 out of 5.
5.00 Jun 4, 2013 - Nov 7, 2013
Private earnings
Rating is 5 out of 5.
5.00 Sep 6, 2012 - Dec 20, 2012

"Rochelle does a great job and is a pleasure to work with."

Private earnings

Rochelle H. has more jobs. Create an account to review them

Portfolio

Testimonials
Testimonials
Community Management
Community Management
Want to see more? Create Account

Get started working with Rochelle quickly with these predefined projects.

Get started working with Rochelle quickly with these predefined projects.

You will get a Community Consulting Session! Get help with your community Q's asap!

From $50
7 days delivery

You will get A Community Platform Comparision (Shortlist)

From $300
4 days delivery

You will get A Community Engagement Plan for your online community!

From $300
4 days delivery
Less than 30 hrs/week

3+ days response time