Hire the Best Aurelia Specialists

Customer Support Specialist for SaaS & Fintech | E-Commerce | CRM | Email Support | Live Chat | Ticket Management | Freshdesk, Zendesk, HubSpot, Intercom When customers submit a ticket, send an email, or open live chat, they expect a fast, clear response, not delays, missed follow-ups, or incomplete answers. I help SaaS, Fintech & E-Commerce teams keep their support operations organized, responsive, and reliable every day. I provide daily customer support coverage, managing shared inboxes, responding to customer emails and live chats, handling ticket queues, and maintaining accurate CRM records so every request is tracked, resolved, and documented properly. I’m experienced in high-volume, high-accuracy environments where response time, confidentiality, and precise documentation are essential. How I Support SaaS, Fintech & E-Commerce Teams as a Customer Support Expert: ◆ Responding to customer emails, support tickets, and live chat inquiries ◆ Managing shared inboxes and helpdesk queues to keep response times within SLA ◆ Logging interactions and updating CRM and customer records ◆ Handling account inquiries, onboarding questions, and general product support ◆ Escalating technical or billing issues to the appropriate teams ◆ Tracking unresolved issues and sending follow-ups until resolution ◆ Maintaining organized internal notes and documentation for support teams ◆ Communicating with internal teams via Slack or project management tools Helpdesk, CRM & Collaboration Tools I Work With: Zendesk Freshdesk Intercom Crisp Shopify HubSpot Gmail and Outlook Google Workspace Slack Zoom Trello, Asana, ClickUp, and Notion Zapier What You Can Expect: ✔ Fast, professional responses that match your brand voice ✔ Organized ticket queues and clear internal documentation ✔ Consistent follow-ups so customers are never left waiting ✔ Reliable daily support coverage and communication ✔ Careful handling of customer data and sensitive information Availability: Full-time support; Monday-Saturday EST / CST / PST business hours. I'm available to start immediately. If you need someone to handle customer emails, manage ticket queues, respond to live chat, and keep your support workflow organized, I’m available to support your team. Send me a message or invite me to your job and let me know: ▶Which helpdesk platform you use ▶Your average daily ticket volume ▶The hours you need coverage I respond immediately.

Are you looking for a versatile support professional who can seamlessly bridge the gap between high-touch customer service and meticulous backend technical operations? I help businesses protect their customer relationships and streamline their daily workflows. Whether you need someone to manage complex technical support tickets, onboard new clients onto your platform, or keep your CRM data perfectly clean, I ensure no detail falls through the cracks. With a strong balance of technical aptitude and empathetic communication, I step into your operations from Day 1 to manage: ● Customer Service & Email Communication: I handle high-volume email and chat queues with a warm, professional, and human tone. I excel at resolving complex issues, de-escalating customer complaints, and maintaining high satisfaction scores without relying on robotic scripts. ● Technical Support & Troubleshooting: I don't just answer basic questions—I dive deep into software, diagnose platform issues, distinguish between user error and system bugs, and coordinate with development teams to find resolutions. ● Client Onboarding & Success: I guide new clients smoothly through their initial setup and implementation journey, ensuring they understand product functionality and achieve immediate value. ● CRM Management & Data Entry: Expert in maintaining absolute data hygiene across platforms like HubSpot, Salesforce, or GoHighLevel. I log client interactions, update records, and keep your pipelines accurate. ● Order Fulfillment & Operations: Experienced in navigating e-commerce backends (like Shopify), managing product variants, updating SKUs, and coordinating with logistics systems to handle fulfillment, returns, and exchanges smoothly. My Technical Tool Stack Includes: • CRMs & Helpdesks: HubSpot, Zendesk, Gorgias, Salesforce, Freshdesk • Operations & Fulfillment: Shopify, Shopify Plus, Microsoft Office, Google Workspace • Project Management: Asana, Jira, Notion, Slack I am highly organized, self-directed, and adapt quickly to shifting priorities in fast-paced remote environments. Let's discuss how I can take these operational tasks off your plate so you can focus on scaling. Click the "Invite to Job" button to get started!

Let’s make your operations smoother and your customers happier. With over 7 years of experience in customer support, operations, and social media management, I help businesses stay organized, responsive, and efficient so you can focus on scaling and growth. I’ve supported clients in property management, e-commerce, and logistics, handling day-to-day operations with accuracy, speed, and a strong attention to detail. 💼 How I can support your business: ✔️ Respond to customer inquiries promptly and professionally ✔️ Manage appointments, orders, and delivery coordination ✔️ Handle property management tasks (leases, applications, listings) ✔️ Keep records organized and operations running smoothly ✔️ Proactively solve issues before they impact your workflow 🌟 Why clients choose me: ✔️ 6+ years of proven experience in customer service & operations ✔️ Consistent 5-star client satisfaction ✔️ Skilled with tools like Zillow, Shopify, Zendesk, Onfleet, Trello, AppFolio, and more ✔️ Detail-oriented, proactive, and easy to work with ✔️ Adaptable to different time zones and fast-paced environments 🤝 Let’s work together If you’re looking for someone reliable who can handle the details, improve your workflows, and keep your customers happy I’d love to support your business.

Customer Support Specialist with 13+ years of experience across technical support, SaaS, and eCommerce, with over 20,000 hours worked on Upwork. Experienced in supporting global customers, managing high-volume workflows, and serving as the front-line representative of brands across chat, email, and ticketing systems. Background includes technical troubleshooting for Xbox, SaaS platforms, and end-to-end eCommerce operations for online stores. Comfortable handling hardware and connectivity issues, account and billing concerns, workflow configuration, order processing, shipment tracking, and customer escalations. Tools I’ve worked with include Zendesk, Shopify, Etsy, Magento, Slack, Google Workspace, Trello, 17TRACK, and ShippyPro, along with various internal SaaS admin tools and CRMs. My approach is practical and detail-oriented, combining clear communication, structured troubleshooting, and thorough documentation with a mindset that aligns customer experience with business outcomes.

Customer-focused support professional with 15+ years of experience across e-commerce EDI operations, technical support, POS systems, and team leadership. Proven track record managing high-volume order processing, resolving complex technical issues, and driving process improvements for major retail accounts including Walmart, Sam's Club, and Wayfair. Combines strong analytical and problem-solving skills with hands-on leadership experience, having supervised support teams and coached staff to meet performance goals. Adept at cross-functional collaboration, EDI/order management systems, and delivering clear, professional communication in fast-paced environments.

Are you looking for a reliable, experienced Customer Support Specialist who can handle your customers professionally and keep them happy? You're in the right place. I have 10 years of experience in customer service, with a strong focus on email and chat support for e-commerce and subscription-based businesses. I've supported major brands, including Walmart and Macy's, under Concentrix Philippines, where I was promoted to Subject Matter Expert (SME) — handling escalations, quality monitoring, and agent coaching. Since 2019, I have been working fully remote, supporting ecommerce businesses across email and chat channels. My most recent roles include: ✅ ibrick – Email and chat support for subscriptions, billing, cancellations, and account access ✅ Euhomy – Email support for product troubleshooting, warranty, returns, and order management ✅ Avas Flowers – High-volume inbound sales and customer service 𝗪𝗛𝗔𝗧 𝗜 𝗖𝗔𝗡 𝗗𝗢 𝗙𝗢𝗥 𝗬𝗢𝗨𝗿 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦: ✔ Handle customer emails and chats professionally and on time ✔ Manage orders, returns, refunds, and delivery concerns ✔ Process subscription changes, billing issues, and cancellations ✔ Retain customers and reduce churn ✔ Escalate complex issues and maintain accurate records ✔ Moderate comments and maintain brand reputation 𝗧𝗢𝗢𝗟𝗦 𝗜 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛: Gorgias | Shopify | Salesforce | Zoho CRM | Oracle | Tidio | QuickBooks | Microsoft Office | Google Workspace I am detail-oriented, self-managed, and comfortable working independently in a remote setup. I take pride in written communication and making sure every customer feels heard and is resolved quickly. If you need someone dependable who will treat your customers like they matter, let's talk.