Hire the Best Central Reservation Systems Specialists in Makati City, PH

Hi, I’m Joy 👋 I help short-term rental businesses run smoothly, protect their reviews, and increase bookings — without needing constant supervision. I bring 6 years of combined experience in STR operations and Airbnb, including: ✔ 3 years hands-on STR Property Management ✔ 3 years working directly with Airbnb (Superhost Team + Team Lead) ✔ Managed portfolios of 7+ to 200+ listings (US and UK client) ✔ Led and managed a team of 4 VAs This means I don’t just “assist” — I understand operations, make decisions, and take ownership. 🚀 What I handle: Guest Communication & Booking Management Fast, professional, and human responses that turn inquiries into bookings and keep guests satisfied. Issue Resolution & Escalations From complaints to high-risk situations — I handle them calmly while protecting your reviews and revenue. Full STR Operations Calendar management, turnovers, maintenance coordination, follow-ups — ensuring nothing is missed. Listings, Sync & Optimization Creating listings from scratch, syncing through PMS (Guesty, Hostaway), and improving performance. Reviews & Reputation Management Handling disputes, unfair reviews, and guest concerns strategically. 💡 What makes me different: I don’t wait to be told what to do. I check ahead, follow through, and make sure things are done properly. I’ve worked in fast-paced, high-volume environments — so I know how to stay organized, respond quickly, and keep operations running smoothly.

🔧 𝐒𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫 𝐝𝐚𝐢𝐥𝐲 𝐭𝐚𝐬𝐤𝐬 𝐚𝐧𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬? 🔎 𝙇𝙤𝙤𝙠 𝙣𝙤 𝙛𝙪𝙧𝙩𝙝𝙚𝙧! I provide a personalized customer service solution that handles the details with precision, allowing you to focus on growing your business while I take care of the rest. 🌟 Exceptional Customer Service ⚡ Swift Response & Task Management 💼 Dedicated Support That Lets You Breathe Easy 𝑯𝒆𝒓𝒆 𝒂𝒓𝒆 𝒎𝒚 𝒔𝒌𝒊𝒍𝒍𝒔 𝒂𝒏𝒅 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆𝒔 ⬇️⬇️ 💬 Customer Support for E-commerce: I’m dedicated to providing exceptional customer service for online stores. From responding to customer inquiries and resolving issues to handling returns and exchanges, I ensure a seamless and positive experience that builds 📦 Order Fulfillment & Shipping: With a focus on ensuring timely and accurate order fulfillment, I oversee the entire process, from order processing to tracking shipments. I coordinate with suppliers and shipping providers to guarantee a smooth, reliable delivery experience for your customers. 💡 Creative Problem Solving: Known for thinking outside the box, I’m skilled at identifying challenges and developing innovative solutions that improve efficiency, solve problems, and drive progress. My approach is to view every problem as an opportunity for creative, game-changing solutions. 🗓️ Effective Time Management: I’m skilled at managing multiple tasks and deadlines, ensuring that everything is completed on time without sacrificing quality. By staying organized, prioritizing key tasks, and maintaining focus, I guarantee efficient workflows and consistent results. ➡️⚙️𝐌𝐲 𝐆𝐨-𝐓𝐨 𝐓𝐨𝐨𝐥𝐬: 🛍️ Shopify 🛍️ Gorgias 🛍️ HubSpot 🛍️ GoHighLevel 🚚 Meta Business Suite 🚚 Salesforce 🚚 Slack 🚚 Monday.com 📅 Google Calendar 📅 Calendly 🔧 Canva 🔧 Stripe 🔧 PayPal 🟢 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐆𝐞𝐭 𝐒𝐭𝐚𝐫𝐭𝐞𝐝? 👇👇👇 3 Easy Steps: 1️⃣ Shoot me a message on Upwork 2️⃣ Hit the green Schedule Meeting button 3️⃣ Pick a 15-minute slot, and I’ll confirm it!

👋 Hi, my name is Nora and I have 13 years of corporate experience in the BPO industry here in the Philippines as an Operations Manager handling 200+ Full-time agents before transitioning to freelancing. I recently finished a project as a Guest Service Manager for a luxury and short-term rental in Austin Texas handling a medium-sized team. I have been in the Customer Service field handling (phone/chat/email) for more than a decade and I believe my energy, analytical skills, organizational abilities, and out-of-the-box in tackling problems is a plus factor. My daily task consists of Guest Communication, Managing the Housekeeping and Maintenance team through email and chat, Responding to reviews, Consolidating guest feedback, Quality control for email and calls for all agents, and coaching them (if needed) as well as coordinating any property maintenance and issues to address them accordingly. 🌟🌴 🏠 My Expertise includes: ✅ Managing Channel manager ✅ Guest communication/ Customer service ✅ Calendar management ✅ Operations Management ✅ Coordinating maintenance issues and scheduling contractors ✅ Scheduling cleaners ✅ Set up and integrate listings on Airbnb, Booking.com, VRBO ✅ Set up automated messages ✅ Collection of security deposit. ✅ Filing Airbnb Reimbursement ✅ Cancelling Airbnb booking without any penalty ✅ Calling Airbnb to dispute Guest's negative review ✅ Achieving a 5-star rating and SuperHost Status Customer Support ✅ Helpdesk/Ticket Support ✅ Live Chat Support ✅ Email Support ✅ Inbound/Outbound Phone Support ✅ Handle Escalated Issues and ensure Customer Retention Guest Experience Services: ✅ Airbnb Case Management ✅ Booking Alterations and Extensions ✅ Calendar Management ✅ Cancellations, Claims, and Refunds ✅ Guest Inquiries, Reservations, and Reviews Software used: ✓Airbnb ✓VRBO ✓Booking.com ✓Expedia ✓Hostaway ✓Guesty ✓Slack ✓Ring Central ✓Stripe ✓Beds24 ✓Monday.com ✓Appfolio ✓Smartlock apps such as August ✓Helpwise ✓Zoom ✓Skype Security Systems: ✓NoiseAware ✓ Safely ✓ Minut Skills: ✓Organize email ✓Google forms for onboarding trainees ✓ SOP guidelines ✓ Instructional learning videos for training ✓Team Training and Management If my profile fits, message me. Best Regards, Nora D.