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Senior Azure & Microsoft 365 engineer with 15+ years of experience helping MSPs and businesses migrate, secure, and modernize IT environments. Specialized in Azure Virtual Desktop (AVD), Exchange/M365 migrations, Intune, and Microsoft security. I’m a Microsoft Certified Trainer (MCT) and MCSE / Azure-certified engineer who has delivered complex infrastructure, cloud, and security projects for U.S.-based MSPs and enterprise clients. I work remotely but operate fully aligned with U.S. business standards, documentation practices, and change control expectations. My strength is owning projects end-to-end — from assessment and architecture to execution, validation, and handover — while minimizing downtime and risk. Core Services • Azure Virtual Desktop (AVD) & RDS (Citrix → AVD, on-prem RDS → AVD) • Exchange to Microsoft 365 migrations (Hybrid & Cutover, multi-domain/tenant) • Azure & hybrid infrastructure design and migration • Azure AD, SSO, MFA, Conditional Access, ADFS • Microsoft Defender for Endpoint planning and rollout • Microsoft Intune (device compliance, BitLocker, app & policy deployment) • SharePoint / OneDrive migrations and governance • Azure Backup and disaster recovery for legacy workloads Platforms & Tools Azure, Microsoft 365, Windows Server (2003–2022), Exchange, Azure AD, Intune, Defender for Endpoint, AVD, VMware, Hyper-V, ConnectWise Automate, Connectwise RMM, SyncroRMM, ScreenConnect, Veeam, Barracuda Clients work with me when they need a senior engineer who communicates clearly, documents properly, and executes without surprises—whether it’s a one-time migration or ongoing MSP support. If you want your Microsoft environment stable, secure, and future-ready, let’s talk.

𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 | 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 | 𝗨𝗞-𝗕𝗮𝘀𝗲𝗱 I help 𝗦𝗠𝗕𝘀, 𝗠𝗦𝗣𝘀, and growing businesses build, maintain, troubleshoot, and optimize reliable IT infrastructure. My expertise covers 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿, 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻, 𝗗𝗲𝘃𝗢𝗽𝘀, 𝗥𝗲𝗺𝗼𝘁𝗲 𝗗𝗲𝘀𝗸𝘁𝗼𝗽 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 (𝗥𝗗𝗦), 𝗩𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗙𝗶𝗿𝗲𝘄𝗮𝗹𝗹𝘀, 𝗕𝗮𝗰𝗸𝘂𝗽 & 𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆, and 𝗟𝗲𝘃𝗲𝗹 𝟮/𝟯 𝗠𝗦𝗣 𝗦𝘂𝗽𝗽𝗼𝗿𝘁. With 𝟱+ 𝘆𝗲𝗮𝗿𝘀 of professional infrastructure experience, 𝟰𝟯𝟳+ 𝗵𝗼𝘂𝗿𝘀 successfully delivered on Upwork, and experience supporting production environments across SMBs and MSPs, I focus on delivering secure, stable, and well-documented solutions that businesses can rely on. 𝗪𝗛𝗔𝗧 𝗜 𝗔𝗖𝗧𝗨𝗔𝗟𝗟𝗬 𝗚𝗘𝗧 𝗖𝗔𝗟𝗟𝗘𝗗 𝗜𝗡 𝗙𝗢𝗥 Most clients don't hire me to simply manage servers, they bring me in when something critical needs attention. A domain controller stops replicating. An RDS environment becomes unstable. Firewall rules break remote access. Backups fail silently. Virtual machines suffer performance issues. Infrastructure has been inherited with little or no documentation. My role is to quickly identify the root cause, stabilize the environment, implement best practices, and leave behind clear documentation so the infrastructure is easier to support going forward. 𝗦𝗬𝗦𝗧𝗘𝗠𝗦 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • Windows Server 2016 / 2019 / 2022 / 2025 • Active Directory, Group Policy, DNS, DHCP • Domain Controller Health & Replication • File & Print Services • Server Migration & Infrastructure Hardening 𝗡𝗘𝗧𝗪𝗢𝗥𝗞 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • Sophos, Fortinet, pfSense & Cisco ASA • VPN Configuration & Remote Access • VLANs, Routing & Switching (CCNA) • Firewall Rule Review • Network Performance & Security Troubleshooting 𝗗𝗘𝗩𝗢𝗣𝗦 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • PowerShell & Bash Scripting • Infrastructure Automation • CI/CD Administration • System Monitoring • Performance Optimization • Patch & Configuration Management 𝗥𝗘𝗠𝗢𝗧𝗘 𝗗𝗘𝗦𝗞𝗧𝗢𝗣 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 (𝗥𝗗𝗦) • RDS Deployment & Migration • Remote Desktop Gateway • Session Host & Connection Broker • Secure Remote Access • Performance Optimization & Licensing 𝗩𝗜𝗥𝗧𝗨𝗔𝗟𝗜𝗭𝗔𝗧𝗜𝗢𝗡 & 𝗕𝗔𝗖𝗞𝗨𝗣 • VMware, Hyper-V & Proxmox • Veeam & Acronis Backup Solutions • Backup Validation & Restore Testing • Disaster Recovery Planning 𝗠𝗦𝗣 𝗜𝗧 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 (𝗟𝗘𝗩𝗘𝗟 𝟮/𝟯) • Embedded MSP Escalation Support • Server & Network Troubleshooting • Infrastructure Support • Incident & Change Management • Documentation & SLA Compliance 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 ✔ 𝟰𝟯𝟳+ 𝗨𝗽𝘄𝗼𝗿𝗸 𝗛𝗼𝘂𝗿𝘀 delivering infrastructure and MSP support. ✔ 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 with 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 status. ✔ 𝟯𝟭𝟰 𝗵𝗼𝘂𝗿𝘀 as an embedded Level 2/3 MSP Engineer, supporting live production environments with documented, SLA-driven support. ✔ Current 𝗜𝗧 & 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 role within a regulated UK legal firm, where security, access control, documentation, and change management are everyday responsibilities. ✔ Strong background in enterprise networking before transitioning into systems administration, providing an end-to-end understanding of infrastructure. ✔ I don't just fix today's issue, I build environments that are secure, documented, and easier to manage tomorrow. 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 Every engagement starts with a short scoping discussion to understand the environment before recommending a solution. You'll receive clear communication throughout the project, practical recommendations, and complete documentation of everything implemented. If something falls outside my expertise, I'll tell you upfront rather than waste your time or budget. I'm 𝗨𝗞-𝗯𝗮𝘀𝗲𝗱, available during 𝗨𝗞 business hours, and also cover 𝗨𝗦 𝗘𝗮𝘀𝘁𝗲𝗿𝗻 and 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 mornings. 𝗚𝗢𝗢𝗗 𝗙𝗜𝗧 𝗜𝗙 𝗬𝗢𝗨 𝗡𝗘𝗘𝗗 ✔ Windows Server Administration ✔ Network Administration ✔ DevOps & Infrastructure Automation ✔ Remote Desktop Services (RDS) ✔ VMware, Hyper-V & Proxmox ✔ Firewall & VPN Configuration ✔ Backup & Disaster Recovery ✔ Level 2/3 MSP Support ✔ Infrastructure Audits & Documentation 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣 If you're looking for a dependable infrastructure engineer who can troubleshoot complex issues, improve system reliability, and become a trusted extension of your IT team, send me a message with your requirements. I'll let you know how I can help and recommend the most practical approach for your environment.

✅ System Administration ✅ Network Support ✅ Desktop Support ✅ MDM Support ✅ MCSA ✅ 7 Years of experience in IT ⭐⭐⭐⭐⭐Skills and Expertise ⭐⭐⭐⭐⭐ ✅ Microsoft Windows Server (2008 R2, 2012, 2012 R2, 2016, 2019 and 2022) ✅ Microsoft Active Directory, GPO, OU, User Group, DFS, RDS, RFS ✅ DNS, DHCP, IIS, WSUS, ADRMS, ADCS Installation and Configuration ✅ Virtualization, Hyper-V, VMware ESXi ✅ Intune Configuration and Management for Hybrid and Cloud Only Infrastructure ✅ Active Directory Cross-Forest , Inter forest Migration ✅ Azure Active Directory, Azure ADDS, and AAD Connect ✅ Exchange Server, Exchange Online, Office 365, Microsoft 365 ✅Microsoft Teams, SharePoint Administration ✅ Linux Based System Administration ✅ IPA, SAMBA, Mail Server Configuration and Administration ✅ C-Panel Domain and Mail Server Configuration and Administration ✅ MikroTik Based Network Administration ✅ Knox MDM Solution Administration ✅ L1, L2, L3 Support

Helping businesses simplify and secure their IT environments using Microsoft 365 and virtual desktop solutions. With over a decade of experience, I specialise in designing, deploying, and managing Microsoft 365, Azure Virtual Desktop (AVD), and Citrix environments — with a strong focus on performance, security, and cost-efficiency. I also have deep expertise in Citrix NetScaler (ADC) to ensure high availability, secure access, and optimised traffic management. I work with SMB and enterprise clients across the UK, US, and international markets, with experience supporting managed services, professional services, and healthcare. Services I Offer: • Microsoft 365 Solutions for businesses • Citrix Virtual Apps and Desktops deployment and optimisation • Azure Virtual Desktop (AVD) design, rollout, and support • Nerdio Manager for Enterprise & MSP configuration and cost control • Citrix NetScaler (ADC) setup – including Gateway, Load Balancing, and SSL VPN • Hybrid environments – integrating on-prem with Azure • FSLogix configuration and storage optimisation • Secure remote access, MFA, and identity integration with Azure AD • Troubleshooting, health checks, and performance tuning About Me: • 10+ years of hands-on experience • Microsoft, Citrix, and Nerdio certified • Practical expertise across both cloud and on-prem environments • Strong communication and a client-focused approach • UK-based and flexible with international time zones Let’s connect to discuss how I can help streamline and secure your virtual desktop infrastructure.

✅ I'm a Microsoft 365 security and migration specialist with 450+ completed projects and a 4.9/5-star rating on Fiverr (see portfolio for verification). I've personally configured and secured Microsoft 365 environments for Lockheed Martin, UK National Air Traffic Services, Superdrug UK, and LGC Group (15 M&A integrations across 5,000+ users). I specialize in Microsoft Purview, Defender XDR, Microsoft Intune, Microsoft Teams Phone, ISO27001 and Cyber Essentials Plus security audits to M365 CIS benchmarks, Copilot readiness & AI Compliance, and zero-downtime tenant migrations. I bring aerospace-grade precision from delivering £500M safety-critical aviation systems to every M365 project, whether you need security hardening, AI governance, or complex migrations. ⭐ What I bring to your project ⭐ ✅ 10+ of working on Microsoft 365 for highly regulated companies on large scale migrations. ✅ Expert of Security and Data Compliance using Purview, Defender XDR and Sentinal. ✅ Extensive experience of Endpoint Management using Intune and Defender XDR and Purview DLP for Endpoint. ✅ M&A IT integration expertise - 45-day secure integration playbook refined across 15 acquisitions ✅ Copilot security specialist - Secured AI rollouts for 5,000+ users with zero data leakage ✅ Teams phone guru - Successfully completed a worldwide migrations from Cisco Call Manager to Microsoft Teams phone, impacting over 1000 users. ✅ Comprehensive documentation – Technical runbooks, config guides, and knowledge transfer ✅ 24/7 communication – Daily updates and rapid response times ⭐ Why choose me over other freelancers ⭐ ✅ Client Reviews: I focus on providing value to all of my clients and earning their TRUST. ✅ Over-Delivering: this is core to my work as a freelancer. My focus is on giving more than what I expect to receive. I take pride in leaving all of my clients saying "WOW" ✅ Responsiveness: being extremely responsive and keeping all lines of communication readily open with my clients. ✅ Resilience: reach out to any of my current or former clients and ask them about my resilience. For any issue that my clients face, I attack them and find a solution. ✅ Kindness: one of the main aspects of my life that I implement in every facet. Treating everyone with respect, understanding all situations with empathy, and genuinely wanting to improve my client's situation 🏆 Reviews from Upwork clients 🏆 ⭐⭐⭐⭐⭐ "Adams has been fantastic, he's gone above and beyond the job scope. Highly Recommend and will be using again." — Teams Phone Implementation ⭐⭐⭐⭐⭐ "Great quick response with further projects planned." — M365 Security Review ⭐⭐⭐⭐⭐ "thanks for the great job" — Intune & Autopilot Deployment MY CORE SERVICES 🔒 Security & Compliance Microsoft Purview (DLP, Information Protection, eDiscovery), Defender XDR (Endpoint, Cloud Apps, Identity, Office 365), Sentinel (KQL, analytics, playbooks), Entra ID (Conditional Access, PIM), Zero Trust architecture, ISO 27001/HIPAA/SOC 2/Cyber Essentials Plus compliance 🤖 AI Security & Copilot Microsoft 365 Copilot deployment, Copilot Studio agents, Purview AI Hub, Shadow AI discovery, Microsoft Fabric security, AI governance frameworks, prompt injection defense, agentic workflow security 🔄 Migrations & M&A M&A technical due diligence, tenant-to-tenant migrations (BitTitan, ShareGate), Google Workspace migrations, GoDaddy defederation, Exchange/SharePoint/OneDrive migrations, identity consolidation, zero-downtime cutovers 📱 Endpoint & Telephony Microsoft Intune (MAM/MDM, Autopilot), configuration profiles (Windows/macOS/iOS/Android), security baselines, Teams Phone deployment, Direct Routing or OPerator Connect, legacy PBX replacement REPRESENTATIVE PROJECTS AI Security (5,000 Users) – Configured Purview AI Hub and Defender policies securing Copilot rollout. Result: Zero data leakage incidents. M&A Integration (15 Deals) – Executed 45-day secure integrations across 3 continents maintaining GxP/SOC 2 compliance vs 6-month industry standard. Aviation Migration (3,000 Users) – Migrated highly regulated environment to M365 into Exchange, Intune, Purview and Teams Phone. Teams Phone (100+ Sites) – Replaced legacy PBX systems globally with Teams Direct Routing. Result: 45% telephony cost reduction. CERTIFICATIONS ✅ Microsoft Security: SC-300 (Identity), SC-401 (Purview - In Progress) ✅ Microsoft AI: AI-102 (Azure AI Engineer), AB-100 (Agentic AI Architect - Beta) ✅ Microsoft 365: MS-100/101 (Enterprise Administrator Expert) ✅ Professional: PRINCE2, ITIL v4, ISO 27001 Lead Implementer

For founders and early-stage startups: I deliver complete, multi-tenant platforms with real users, real data, and real revenue potential. Architecture, cloud setup, databases, role-based access, AI/chat search, payments, admin portals - all production-ready from day one. No throwaway prototypes. Everything ships ready to scale. For scaling companies: Seven years of DevOps experience across Finance, Web3, and Data Analytics. Kubernetes platforms, cloud migrations, and build environments for growing engineering teams. What sets me apart is that I do both. Most MVP developers hand you something that breaks at scale. Most DevOps engineers won't touch product development. I bridge that gap by building MVPs on solid foundations so you're not rewriting everything six months later. What you get: - Zero upfront infrastructure costs - Pay-per-user scaling as you grow - Multi-tenant architecture with role-based access - Cloud infrastructure (AWS, GCP, Azure) - AI/chat search integration - Direct debit Payment processing - Admin portals and dashboards - Full source code ownership - Self-hosting support and documentation Infrastructure & DevOps skills: Cloud: ControlPlanne, AWS, Azure, GCP, DigitalOcean, Hetzner, on-premise Orchestration: Kubernetes, Rancher, Docker Swarm, OpenShift IaC: Pulumi, Terraform, CloudFormation CI/CD: Jenkins, Helm, GoCD, Github Actions, Tilt, Earthly Databases: PostgreSQL, MySQL, MongoDB, Elasticsearch, MSSQL Languages: Python, TypeScript, JavaScript, Go, Bash, PowerShell Recent achievements: - Re-engineered SaaS architecture to Kubernetes microservices, cutting software spend by 40% - Built automated multi-cloud disaster recovery with Terraform - Delivered end-to-end MVP platforms for B2B marketplace taking them from £0 to £3M valuation in 3 months - Product Owner and Scrum Master for Agile mobile app development Certifications: - Kubernetes Certified Administrator (CKA) - Kubernetes Certified Application Developer (CKAD) - AWS Certified Developer Associate - Agile Certified Practitioner - 1st Class Honours, Electronic Engineering & Cybernetics