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I am a Web Designer and Video Editor focused on making modern and user-friendly digital products. I specialize in designing responsive websites and producing video content tailored for all online platforms.

High-quality and timely production.

Over the last ten years, I've been providing professional social media moderation services and customer support with dedication and diligence. My work experience includes: • Social Media moderation • Customer support • eCommerce virtual assistance • Product descriptions • Order fulfillment (Oberlo/Dsers) • Transcription • Proofreading • Ghostwriting • Basic SEO • Content management • Lead sourcing • Web research • Data entry Platforms I've been utilizing include: • Agorapulse • FB/IG/YouTube • Zendesk • Shopify | CommerceHQ • Wordpress • Oberlo | Dsers • Stripe | PP • Google docs • MS Word | Excel

Skilled in automation testing using Selenium, Java. Completed Bachelor's degree focused in Information Technology from Baku Engineering University, continuing Master's degree of Computer Science Engineering at University of Debrecen

I am hard and honest worker. I am also a fast learner and I am always happy to learn new things. I will only offer services I am confident I can do with excellence. In cases when I am not 100% confident I can do some aspect of the job perfectly I will always tell you in advance so that you can test is my performance up to your standards. Customer satisfaction is of the utmost importance to me. You can click "Play video" under this text to check out chronological feedback from my previous projects.

I possess a combined of 7+ years of freelancing experience working with 4 companies on Upwork in non-related industries after my graduation in 2012 (Bachelors's degree in Finance and Banking). I am reliable, hard-working, methodical, and always ready to do my job professionally. I am individual and team-oriented so I wouldn't have any problems working within a larger or smaller workforce. I try to improve my skills and knowledge every day in my field of work and learn new skills to fulfill my obligations in the best possible way. I would describe myself as punctual, rational, tolerant and patient in my work, positive and friendly, a fast learner with a desire to help people and for continuous improvement. My hobbies are forex, crypto and stock market trading, engaging in sports activities ( fitness and team sports ) as well as following a healthy lifestyle which greatly helps me in my personal and professional life. I AM SKILLED IN THE FOLLOWING BUT NOT LIMITED TO: ✅Customer Support ✅Technical Support ✅Chat Support/ Email Support ✅Social Media Support ✅Customer Retention ✅Customer Satisfaction ✅Email Outreach ✅Placing Orders and Providing Tracking Information Assistance ✅Applying Refunds ✅Data Entry ✅Link Building ✅Content Moderator ✅Gmail ✅Livechat ✅Helpscout ✅Slack ✅Bitrix24 ✅Infusionsoft (Keap) ✅PKS ✅Shopify ✅Melprints ✅Jira ✅Microsoft Excel/ Microsoft Word PREVIOUS POSITIONS: ** Customer Support Specialist for a SaaS company "BufferedVPN". The customer support team was ranked/graded as one of the best in the VPN Industry. ** ** Customer Support Specialist and a proud member of one of the fastest-growing US-based private companies in 2020 and 2021 from the Inc. 5000 list "Nourishing Brands" ** ** Link Building Specialist at "ProPrivacy" ** ** Content Moderator at "Retalk" forum ** If you find my profile, skills, and experience valuable, feel free to contact me. Best regards, Kristijan