Hire the Best eBay Marketers in Multan, PK

🌟 Empowering Your eCommerce Success! 🌟 Amazon Product Listing, Keyword Ranking, SEO Copywriting, FBA Shipments, PPC, A to Z eBay, Walmart & Shopify Store Management ★★★ 100% JOB SUCCESS ★★★ TOP RATED FREELANCER🏆 ★★★ 100% CLIENT SATISFACTION GUARANTEE ✅ 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Managing Amazon, Walmart, eBay, Etsy, and Shopify accounts. ✅ 𝗙𝗮𝘀𝘁 𝗟𝗲𝗮𝗿𝗻𝗲𝗿: Quick adaptation to new knowledge and trends. ✅ 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Efficiently executing tasks and projects. ✅ 𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝘁𝗼 𝗗𝗲𝘁𝗮𝗶𝗹: Delivering quality work in every aspect. ✅ 𝗧𝗶𝗺𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Handling tasks within tight schedules. ✅ 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴: Thriving in challenging situations with effective solutions. ✅ 𝗖𝗹𝗶𝗲𝗻𝘁 𝗙𝗼𝗰𝘂𝘀: Valuing and nurturing long-term relationships. I have extensive experience in e-commerce and account management for Amazon, eBay, Walmart, Shopify, and Etsy for 5 years. I am a quick learner, effectively manage projects, and excel at problem-solving under tight deadlines. Prioritizing long-term client relationships over finances, my skills include: 🌟🌟🌟------⚜️⚜️⚜️-------🌟🌟 Amazon Expertise 🌟🌟------⚜️⚜️⚜️-------🌟🌟🌟 ✔️ Amazon Sales Boost ✔️ Amazon Promotions ✔️ Amazon Private Label ✔️ Amazon Brand Registry ✔️ Amazon Inventory Overview ✔️ Amazon Browse node fixing, errors fixing ✔️ Amazon listings Merge ✔️ Amazon Case Handling ✔️ Amazon Prime ✔️ Amazon Account Health Management ✔️ Manage Amazon Seller Metrics ✔️ Competitor and Market Analysis ✔️ FBA and Logistics Management ✔️ Amazon Listings Single / Variation Style ✔️ PPC Campaigns Creation and Optimization ✔️ Manual and Bulk Inventory Upload (Flat Files) ✔️ Amazon Product Keyword Ranking ✔️ Keyword Research and Reverse ASIN research ✔️ Amazon FBA Wholesale Product Searching and Store Management ✔️ Paid Advertising Management Including Sponsored Products, Headline Search Ads ✔️ Listing Optimization Including Titles, Bullets, Descriptions, Search Terms, Enhanced Brand Content ★★★--------❖---------★★★ eBay Skills ★★★--------❖---------★★★ 🔹 Create New Listings Single / Variation Style 🔹 eBay Listing Template Update 🔹 eBay Sales Increase 🔹 eBay Customer Service 🔹 eBay Store Categorization 🔹 eBay Shipping and Logistics 🔹 eBay Listings Page Optimization 🔹 eBay Listing Rank and Traffic Improvement 🔹 eBay Order Fulfillment 🔹 eBay Promotions and Deals 🔹 eBay Return and Refund Management 🔹 eBay Store Management A to Z ⚜️⚜️⚜️⚜️⚜️⚜️ Walmart Core Skills ⚜️⚜️⚜️⚜️⚜️⚜️ ❖ Walmart Products setup ❖ Walmart Content Writing ❖ Walmart Sales Optimization ❖ Walmart Order Management ❖ Walmart Fulfillment Services ❖ Walmart Inventory Management ❖ Walmart Bulk Uploading Listings ❖ Walmart Product Listing Creation ❖ Walmart SEO Keywords Research ❖ Walmart Listing Page Optimization ❖ Walmart Listings Growth Optimization ❖ Walmart Image Editing (Product Images and Banner Creation for Listings) ❖ Walmart Advertising Campaigns (Walmart Recently Launched PPC Campaigns) 🌟🌟🌟🌟🌟🌟 Shopify, Etsy 🌟🌟🌟🌟🌟🌟 ★ Shopify Sales Booster ★ Shopify Traffic Increase ★ Shopify Listings Creation ★ Shopify SEO optimization ★ Shopify Content Writing ★ Shopify Customer Service ★ Shopify Title, Features, Description ★ Shopify Advertising Campaigns, Promotions ★ Etsy Data Entry ★ Etsy Sales Booster ★ Etsy Traffic Increase ★ Etsy Listings Creation ★ Etsy SEO optimization ★ Etsy Content Writing I will get Top rated keywords from the Best KW tools like ✪✓ Helium10 ✪✓ Jungle Scout ✪✓ Keepa Pro ✪✓ Viral Launch ✪✓ Sonar ✪✓ Amazon Keyword Tool ✪✓ Keyword Miner ✪✓ Google Keyword Tool ✪✓ Keyword Tool.io ✪✓ Soovle ✪✓ Scientific Seller ✪✓ Amazon suggestions Overall, I am here to help you take your Amazon business to the next level. Having the opportunity to combine my personal and professional strengths as a Virtual Assistant is a rewarding experience for me. ➜ Creativity ➜ Accuracy ➜ Organized ➜ Confident ➜ Client Focused ➜ Strong Initiative ➜ Results-oriented ➜ Dedicated to Timeline ➜ Strong Multitasking Skills ➜ Positive Communication Skills (•‿•) Creativity is a constant in my mind. (•‿•) Thank you for taking the time to read my profile. If you feel that I am a good fit, please reach out to me. Hire me with 100% Confidence. :)

💼 About Me Hi there! I’m an E-Commerce Specialist with hands-on experience managing and growing stores on Etsy, eBay, Shopify, & Walmart. From product research and high-converting listings to order management and customer support, I help businesses scale smoothly and increase sales. My goal is to deliver reliable, result-driven services so you can focus on growing your brand.😎 ✨ 𝗘𝘁𝘀𝘆 (𝗛𝗮𝗻𝗱𝗺𝗮𝗱𝗲/𝗣𝗿𝗶𝗻𝘁-𝗼𝗻-𝗗𝗲𝗺𝗮𝗻𝗱 𝗙𝗿𝗶𝗲𝗻𝗱𝗹𝘆) 🔹Shop setup: branding, shop policies, shipping profiles, categories. 🔹Niche & product research: seasonal trends, competitor gap, pricing bands. 🔹SEO: keyword-rich titles, 13 tags, strong attributes, materials & occasion fields. 🔹Listing build: mockups/photos, variations (size/color), clear descriptions & FAQs. 🔹Pricing strategy: fees + profit margin + free-shipping threshold. 🔹Inventory & production times: processing time accuracy, stock buffers. 🔹Order workflow: on-time fulfillment, tracking upload, gift notes. 🔹Reviews management: follow-ups, problem resolution, private reply etiquette. 🔹Etsy Ads: daily budget, A/B test keywords, pause underperformers. 🔹Analytics: conversion tracking, CTR improvements, title/tag iterations. 🔹Compliance: handmade/original design rules, IP checks, restricted terms. ________________________________________________________________________ 🛒 𝐞𝐁𝐚𝐲 (𝐀𝐮𝐜𝐭𝐢𝐨𝐧𝐬 & 𝐅𝐢𝐱𝐞𝐝 𝐏𝐫𝐢𝐜𝐞) 🔸Store setup: business policies (payment/shipping/returns), categories, branding. 🔸Product research: sell-through rate, comps, seasonality, item specifics gaps. 🔸Listing optimization: 80-char title, required item specifics, 12 photos, mobile-first. 🔸Pricing & repricing: comps + fees + shipping model (Free vs Calculated). 🔸Shipping & handling: accurate handling time, carrier mapping, combined shipping. 🔸Order processing: same-day/next-day dispatch, verified tracking, packing SLAs. 🔸Customer service: messages, offers/counter-offers, partial refunds when needed. 🔸Promotions: Promoted Listings, volume pricing, coupons, markdown sales. 🔸Account health: late shipment rate, INR/INAD control, defect removal requests. 🔸Global options: eBay International Shipping settings & exclusions. 🔸Compliance: VERO/IP safe listings, category & condition accuracy. ------------------------------------------------------------------------------------------------------------------ 🛍️ 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 (𝐘𝐨𝐮𝐫 𝐎𝐰𝐧 𝐁𝐫𝐚𝐧𝐝 𝐖𝐞𝐛𝐬𝐢𝐭𝐞) ✅Store build: theme setup, navigation, policy pages, legal & tax basics. ✅Catalog structure: collections, tags, metafields, variant logic. ✅PDP optimization: benefit-driven copy, trust badges, size charts, media (photo/video). ✅Checkout optimization: payments, shipping rates, COD (if applicable), upsells. ✅Apps stack: reviews, email/SMS, upsell/cross-sell, speed & SEO utilities. ✅SEO: keyworded titles/meta, schema, blog strategy, internal linking. ✅Conversion levers: free-shipping threshold, bundles, AOV boosters. ✅Email/SMS flows: welcome, abandoned cart, post-purchase, win-back. ✅Analytics: GA/Pixel setup, funnel analysis, split tests, UTM tracking. ✅Operations: inventory sync, order routing, returns portal & RMA workflow. ✅Marketing: promo calendars, influencers/UGC, Google & Meta ads coordination. _______________________________________________________________________ 📦 𝐖𝐚𝐥𝐦𝐚𝐫𝐭 𝐌𝐚𝐫𝐤𝐞𝐭𝐩𝐥𝐚𝐜𝐞 ⭐Account readiness: shipping templates, lag time, returns, & policies. ⭐Catalog compliance: correct categories, attributes, GTIN/UPC hygiene. ⭐Listing quality: titles, key features (bullets), rich descriptions, images. ⭐Pricing: competitive price + shipping, price parity monitoring. ⭐Fulfillment: on-time ship, valid tracking, 2-day tags where eligible. ⭐WFS setup (if used): inbounding, prep, inventory thresholds. ⭐Order management: SLAs, cancellations avoidance, ODR reduction. ⭐Advertising: Walmart Sponsored Products, keyword audits, bid control. ⭐Performance: Listing Quality Dashboard reviews, buy box win-rate. 🤝 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞 𝐭𝐨 𝐞𝐥𝐞𝐯𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐬𝐭𝐨𝐫𝐞𝐬 & 𝐝𝐫𝐢𝐯𝐞 𝐬𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐥𝐞 𝐠𝐫𝐨𝐰𝐭𝐡.😎

I'm a certified SEO & marketplace optimization specialist with 5+ years of proven experience growing e-commerce sellers across multiple platforms. EXPERTISE: ✓ Amazon A-to-Z Selling & Optimization (KDP, FBA, Private Label) ✓ eBay Store Optimization & Listing Enhancement ✓ Walmart Seller Portal Setup & Product Ranking ✓ Temu & OnBuy Seller Account Management ✓ Etsy Shop SEO & Product Visibility ✓ Multi-platform marketplace strategy I've helped 50+ sellers increase visibility, improve rankings, and generate more sales through data-driven listing optimization, keyword research, and marketplace-specific SEO Hi! I'm M. Dilshaid, an eCommerce (Amazon, eBay, Shopify, and WooCommerce) SEO & Product Listing Expert with over 5 years of experience helping online businesses optimize their stores, increase visibility, and boost sales. I specialize in delivering high-quality product listings, data management, and customer service that drive results. MARKETPLACE SEO & PRODUCT LISTING OPTIMIZATION EXPERT With 5 years of dedicated experience in ecommerce and marketplace management, I help sellers dominate search rankings across Amazon, eBay, Walmart, Temu, OnBuy, and Etsy. 🎯 WHAT I DO: ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📦 AMAZON OPTIMIZATION - A-to-Z seller account setup & management - Product listing optimization for maximum visibility - Keyword research & competitive analysis - Sales rank improvement strategies - Review generation & feedback management 📱 eBay SPECIALIST - Store setup & branding - Listing enhancement for higher CTR - eBay SEO keyword targeting - Cross-platform inventory management 🏪 MULTI-MARKETPLACE MANAGEMENT - Walmart seller optimization - Temu seller account setup - OnBuy store optimization - Etsy shop SEO & tagging strategy 💼 SERVICES INCLUDE: → Comprehensive marketplace audit → Keyword research (platform-specific) → Listing copywriting & optimization → Competitive analysis → Pricing strategy → Performance tracking & reporting → Account health improvement → Amazon Product Listing Optimization → Amazon SEO → eBay Shop Optimization → eBay Listing Enhancement → Marketplace SEO → Product Listing Optimization → eCommerce SEO → Keyword Research → Walmart Seller Optimization → Temu Seller Management → OnBuy Store Setup → Etsy SEO → Store Management → Competitive Analysis → Sales Rank Optimization ✅ MY TRACK RECORD: - 12+ successful projects on Upwork (100% job success) - 5.0★ rating from verified clients - 375+ hours of dedicated marketplace work - Worked with companies: Esalex, Multan Seller Solution, Imperial Trend 📚 CERTIFICATIONS & TRAINING: ✓ Amazon Store Management (Certified) ✓ eBay Store Management (Certified) ✓ Google SEO Fundamentals ✓ Microsoft Office Certified 🎓 CURRENT STUDIES: - Computer Science (14th year continuing education) 💡 WHY HIRE ME: 1. **Platform Expert** - I live in the e-commerce marketplace world 2. **Results-Driven** - Focus on sales rank, visibility & conversion 3. **Affordable** - Competitive rates for enterprise-level work 4. **Quick Turnaround** - Fast analysis and implementation 5. **Communication** - Regular updates and progress tracking 📅 AVAILABILITY: Available for immediate consultation and project work. Book a 30-min free consultation to discuss your marketplace strategy. Let me help you rank higher and sell more on your chosen platforms!

I’ve helped over 300 sellers scale their businesses from $0k–$10k to $50k to $500k/month or more on eBay by rewriting listings, automating operations, and engineering store systems that rank, convert, and scale. I become your eBay department without you hiring employees. If your eBay store isn’t making $10K+/month, you’re leaving thousands on the table - I’ll show you where you’re bleeding money, fix it in 48 hours, and add $10K+ in sales this month. As a self-taught eBay expert, I have gained extensive 10 years of eBay experience, building, growing, and managing ecommerce stores to increase sales, conversions, and overall growth. I specialize in A to Z eBay store management, including ebay product research, ebay listing, ebay optimization, ebay marketing, ebay growth strategy, ebay store design, ebay operations, ebay store management, and ebay customer service. I offer a comprehensive suite of end-to-end solutions for your eBay stores that will help you grow, scale, and succeed: 🔹 eBay Business Development 🔹 eBay Dropshipping, Wholesale, Private Label 🔹 eBay Mentoring / Coaching / Training 🔹 eBay Account Setup 🔹 eBay Product Sourcing 🔹 eBay Product Listing 🔹 eBay SEO Listing Optimization 🔹 eBay Strategy & Growth 🔹 eBay Payment Processes 🔹 eBay Marketing / Advertising 🔹 eBay Store Optimization 🔹 Branding & Store Design 🔹 eBay Order Processing 🔹 eBay Customer Service 🔹 Handling eBay Disputes, Refunds, Returns, Cases 🔹 eBay Feedback Management 🔹 eBay Reputation Management 🔹 eBay Store Scaling from $10k-$100k/month 🔹 eBay Business Automation 🔹 Avoiding eBay Restrictions, Bans & Suspensions Tools I Master: AutoDS | DSM Tool | Yaballe | InkFrog | Zik Analytics | Terapeak | Skugrid | ProfitSpy | Shipdropper | Droppicker | MerchantWords | Title Builder | Amazon I have been working with many USA, UK, CA, and AU-based ecommerce agencies as an eBay store manager and have done 100% perfect projects. My ultimate aim is to cultivate long-lasting relationships with my clients by providing exceptional value, exceeding their expectations, and delivering profitable eBay solutions. Let's connect and discuss how I can help you launch, build, and grow your profitable eCommerce business that gives you financial, locational, and time freedom. **BONUS:** Ping me for a FREE 5-minute Loom audit, showing exactly where your revenue leaks are, before you hire me. Cheers, Hafiz, The eBay King™ eBay SEO | eBay Listing Optimization | eBay Store Manager | eBay Dropshipping Expert | eBay Private Label | eBay Automation | eBay Seller Hub | eBay Flat File Uploads | eBay Virtual Assistant | eBay Growth Strategy | eBay Store Setup | eBay Motors | Competitor Research | Amazon to eBay Dropshipping | Shopify to eBay Integration | eBay Dropshipping | eBay Expert | eBay Product Research | eBay Listing Optimization | eBay SEO | eBay Store Management | eBay Title Optimization | eBay Bulk Listing | eBay File Exchange | eBay Virtual Assistant | eBay Inventory Management | eBay Order Processing | eBay Tracking Updates | eBay Private Label | eBay Brand Management | eBay Product Launch | eBay Niche Research | eBay Supplier Sourcing | eBay Pricing Strategy | eBay Brand Optimization | eBay Store Branding | eBay Performance Metrics | eBay Store Setup | eBay Seller Hub | eBay Motors | Shopify to eBay Integration | Winning Product Research | Competitor Research | eBay

With 6+ years of experience as an eBay Virtual Assistant, I help sellers build, scale, and optimize high-performing eBay stores through SEO-optimized listings, advanced product research, store management, PPC ads, and dropshipping/private label strategies. I specialize in eBay SEO, eBay Listing Optimization, eBay Dropshipping, and eBay Private Label, using proven techniques to increase organic ranking, conversions, and long-term sales growth. 🔍 eBay SEO & Listing Optimization I maximize your visibility with: * SEO-optimized titles, descriptions & item specifics * High-traffic keyword research (Zik Analytics, Terapeak, Manual research) * Competitor analysis & market trend research * Conversion-focused bullets, tag optimization & content writing * Category & attributes optimization for top search placement I ensure your listings rank higher in eBay search results, improve impressions, and drive more sales. 🛒 eBay Dropshipping (A–Z Store Management) * Fully compliant, scalable dropshipping systems: * Winning product research (Zik, Terapeak, Manual) * Order processing, tracking uploads, return handling * Inventory monitoring & real-time stock updates * Managing seller metrics & account health * eBay File Exchange, bulk uploads & automation * Experience with US/UK/AU marketplaces * Avoid MC011, VERO, ODR & policy violations I ensure smooth operations while keeping your account safe and profitable. 🏷️ eBay Private Label & Brand Management If you’re building your own brand on eBay, I can help with: * Profitable niche & competitor research * Supplier sourcing (local & international) * Professional storefront design * High-converting listing creation * Promotions, coupons & pricing strategy * Complete brand setup & growth optimization 🚀 Sales Growth & PPC (eBay Promoted Listings) * Boost ranking through Proven SEO strategies * Strategic PPC campaigns to maximize ROI * Performance monitoring & continuous optimization 🛠 Tools & Platforms I Use Zik Analytics | Terapeak | AutoDS | EcomCircles | DSM Tool | InkFrog | Skugrid | Droppicker | ProfitSpy | Yaballe | SellerCloud | Google Sheets | eBay File Exchange | eBay Seller Hub | Title Builder | MerchantWords 🚗 Auto Parts Expertise With 6+ years of experience in the automotive eCommerce industry, I specialize in creating accurate, SEO-optimized listings for OEM and Aftermarket Auto Parts on eBay and Amazon. My automotive expertise includes: ✅ Auto Parts Listings & SEO Optimization ✅ Vehicle Fitment & Compatibility Research ✅ OEM & Aftermarket Parts Management ✅ Part Number Verification & Cross-Reference ✅ Item Specifics & Catalog Optimization ✅ Product Research & Competitor Analysis ✅ Adobe Photoshop Image Editing ✅ Inventory & Order Management ✅ HTML Listing Templates ✅ Bulk Uploads & Store Management I have hands-on experience listing a wide range of automotive products, including Bumpers, Grilles, Headlights, Taillights, Mirrors, Fenders, Hoods, Radiators, Engine Components, Suspension Parts, Wheels, and Accessories. 🏆 Why Me: * eBay-Focused Specialist (not a general VA) * Managed 10+ stores with thousands of listings * Strong expertise in SEO, product research & store scalability * 100% policy-safe systems * Long-term growth mindset 📌 Services * eBay Virtual Assistant * eBay Listing Optimization * eBay SEO * eBay Dropshipping * eBay Product Research * eBay Store Management * eBay Title Optimization * eBay Bulk Listing / File Exchange * eBay Product Photography Guidance * Competitor Research * Amazon to eBay Dropshipping * Shopify to eBay Integration * eBay Private Label & Brand Development * Inventory Management & Order Processing * Pricing & Profit Margin Strategy * Conversion Optimization & Ranking Improvement * A to Z eBay Account Management If you want to scale your eBay store, increase organic rankings, and build a profitable, automated eBay business, I’m here to help. ✨ If you're looking for a dependable eCommerce professional who values quality, accuracy, and long-term success, I'd be happy to discuss your project. Let's achieve great results together.

With 6+ years of experience as an eBay Virtual Assistant, I help sellers build, scale, and optimize high-performing eBay stores through SEO-optimized listings, advanced product research, store management, PPC ads, and dropshipping/private label strategies. I specialize in eBay SEO, eBay Listing Optimization, eBay Dropshipping, and eBay Private Label, using proven techniques to increase organic ranking, conversions, and long-term sales growth. 🔍 eBay SEO & Listing Optimization I maximize your visibility with: * SEO-optimized titles, descriptions & item specifics * High-traffic keyword research (Zik Analytics, Terapeak, Manual research) * Competitor analysis & market trend research * Conversion-focused bullets, tag optimization & content writing * Category & attributes optimization for top search placement I ensure your listings rank higher in eBay search results, improve impressions, and drive more sales. 🛒 eBay Dropshipping (A–Z Store Management) * Fully compliant, scalable dropshipping systems: * Winning product research (Zik, Terapeak, Manual) * Order processing, tracking uploads, return handling * Inventory monitoring & real-time stock updates * Managing seller metrics & account health * eBay File Exchange, bulk uploads & automation * Experience with US/UK/AU marketplaces * Avoid MC011, VERO, ODR & policy violations I ensure smooth operations while keeping your account safe and profitable. 🏷️ eBay Private Label & Brand Management If you’re building your own brand on eBay, I can help with: * Profitable niche & competitor research * Supplier sourcing (local & international) * Professional storefront design * High-converting listing creation * Promotions, coupons & pricing strategy * Complete brand setup & growth optimization 🚀 Sales Growth & PPC (eBay Promoted Listings) * Boost ranking through Proven SEO strategies * Strategic PPC campaigns to maximize ROI * Performance monitoring & continuous optimization 🛠 Tools & Platforms I Use Zik Analytics | Terapeak | AutoDS | EcomCircles | DSM Tool | InkFrog | Skugrid | Droppicker | ProfitSpy | Yaballe | SellerCloud | Google Sheets | eBay File Exchange | eBay Seller Hub | Title Builder | MerchantWords 🏆 Why Me: * eBay-Focused Specialist (not a general VA) * Managed 20+ stores with thousands of listings * Strong expertise in SEO, product research & store scalability * 100% policy-safe systems * Long-term growth mindset 📌 Services * eBay Virtual Assistant * eBay Listing Optimization * eBay SEO * eBay Dropshipping * eBay Product Research * eBay Store Management * eBay Title Optimization * eBay Bulk Listing / File Exchange * eBay Product Photography Guidance * Competitor Research * Amazon to eBay Dropshipping * Shopify to eBay Integration * eBay Private Label & Brand Development * Inventory Management & Order Processing * Pricing & Profit Margin Strategy * Conversion Optimization & Ranking Improvement * A to Z eBay Account Mangement If you want to scale your eBay store, increase organic rankings, and build a profitable, automated eBay business, I’m here to help. Office hours are Monday through Friday, 9am to 6pm est.