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I am an Ms Access and Ms Excel GURU. I am your guy if you are looking to shift from Excel to Ms Access, VBA code to automate processes, Macros, complex SQL queries, and Formulas. I also streamline processes, e.g automatic bulk emails / Whats_App messages, anything you wish. I possess a can do anything anything attitude. Message me to discuss your project. As a Database Expert with 6 years of hands-on experience on Fiverr (lawrencewathoko) and now Upwork, I specialize in creating and managing efficient, user-friendly database solutions using MS Excel, MS Access, and SQL Server. My strong background enables me to design comprehensive data systems tailored to client needs, whether for business, data entry automation, or dynamic reporting, queries and reports. What I Bring to the Table: MS Access: I am an expert in Microsoft Access database design and development, with extensive experience in creating tailored relational databases that meet specific business needs. My expertise includes designing complex forms and reports, crafting dynamic queries, and implementing advanced VBA scripting to automate processes and enhance functionality. I have successfully worked on projects involving large datasets, where I transformed unstructured raw data into meaningful, actionable insights. Additionally, I specialize in optimizing database performance by streamlining workflows, reducing redundancy, and ensuring smooth user experiences. SQL Server: I bring deep expertise in SQL Server database management, focusing on designing reliable and scalable architectures. My skills include writing optimized SQL queries, developing efficient stored procedures, and implementing database normalization techniques. I excel in handling large volumes of data, ensuring high performance through indexing, query optimization, and database tuning. Whether designing a database from scratch or improving an existing one, I ensure data security, integrity, and compliance with best practices. Why Choose Me? With a strong background in database systems and a commitment to delivering quality, I provide solutions tailored to your business needs. Whether you need a custom application, a dynamic reporting tool, or an automated workflow, I combine technical expertise with a client-focused approach to ensure successful outcomes. Let’s work together to transform your data into a strategic advantage for your business. Reach out, and let’s discuss how I can help!

Hi! I’m a seasoned Tech Support and QA professional with 6+ years of experience supporting internal systems, leading teams, and improving processes—especially in healthcare and SaaS environments. I’ve led support operations at The Wound Pros, working closely with internal healthcare systems, and served as a QA Lead at iCertainty, where I focused on optimizing workflows and service quality. Along the way, I developed a strong interest in data analysis, using tools like Power BI and Smartsheet to uncover insights, track performance, and drive smarter decision-making. 🔧 Tools I work with: Zendesk • Freshdesk • Jira • Office 365 • Smartsheet • Power BI • Excel • TeamViewer • AnyDesk 📊 What I bring to the table: Strong foundation in email/chat/ticket-based support and QA Hands-on experience with internal healthcare systems Skilled in building dashboards and reports in Power BI and Smartsheet Process-focused with a Six Sigma Green Belt Collaborative, analytical, and always looking to improve the “why” behind the work I enjoy turning messy data into explicit stories, solving user issues with empathy, and helping teams work smarter, not harder. I'd love to connect if you need someone tech-savvy, detail-oriented, and genuinely enjoy both support and data.

I am a well-trained Data Entry expert, Transcriptionist, and graduate in Molecular and Cell Biology who can deliver exceptional work. With my experience in offering data entry, transcription, and virtual assistant services. I guarantee my clients' high-quality work of high originality and no errors. 100% satisfaction confirmed. Able to work full-time. Always available to assist with a smile. I am looking forward to working with you both long-term and short-term. Skills Include: Data Entry and Citation Data curation Virtual Assistant English Transcription- legal, medical, verbatim and non-verbatim, live podcast, and video transcription Content Writing i.e, Website content writing Proofreading Web Research Data Extraction Data Scrapping Microsoft Excel Ghostwriting Blog Writing Resume Writing LinkedIn Recruiting

With over 13 years of proven experience as a Technical Writer, Researcher, and Academic Consultant, I help individuals, businesses, startups, and organizations produce high-quality technical, academic, and business documents that meet professional and international standards. My expertise spans academic research, technical documentation, business analysis, project management, data analysis, IT solutions, and software documentation. I specialize in conducting meticulous research, analyzing both qualitative and quantitative data, and transforming complex information into clear, well-structured, and impactful content. As a Computer Science graduate with extensive multidisciplinary experience, I have successfully completed projects across technology, engineering, business, healthcare, education, project management, and lifestyle industries. Every project I undertake is backed by thorough research, attention to detail, adherence to client requirements, and a commitment to delivering original, high-quality work on time. My Professional Services: Academic Research & Writing Research papers, theses, dissertations, and capstone projects Literature reviews, case studies, and research proposals Editing, proofreading, and formatting Business research and academic reports Citation and referencing in APA, MLA, IEEE, Harvard, and Chicago Technical Writing Technical reports Software documentation API documentation User manuals and system guides Standard Operating Procedures (SOPs) White papers Knowledge base articles Technical blog posts and documentation Project Management Documentation Project charters Business requirements documents (BRDs) Functional specifications Gantt charts Work Breakdown Structures (WBS) Project schedules using MS Project Agile, Scrum, and Kanban documentation UML diagrams and SDLC documentation Risk management and project reports Data Analysis & Visualization Quantitative and qualitative data analysis SPSS, Microsoft Excel, Power BI, Tableau, and MS Project Statistical analysis Dashboard development Research data interpretation Business intelligence reporting Data visualization and presentation SEO Content & Business Writing SEO articles Blog writing Website content Business reports Market research Technical blogs Corporate documentation Business intelligence reports IT & Digital Services Programming support Web design and development IT support Software research System analysis Technical consulting Graphic design Why Work With Me? ✔ 13+ years of professional writing and research experience ✔ Computer Science graduate with strong technical expertise ✔ Extensive experience across academic, corporate, healthcare, business, and technology sectors ✔ Exceptional attention to detail and commitment to quality ✔ Thorough research and evidence-based writing ✔ Original, plagiarism-free work ✔ Fast turnaround without compromising quality ✔ Clear communication and reliable project updates ✔ Professional formatting and presentation ✔ Client-focused approach tailored to your specific requirements My goal is simple: to deliver accurate, well-researched, professionally written work that exceeds expectations and helps you achieve your academic, technical, or business objectives. I look forward to discussing your project requirements and delivering work that is professional, insightful, and of the highest quality.

Need an EXPERIENCED VA or CUSTOMER SUPPORT AGENT for the long haul? 💻 Customer Support & Administrative Support 🚀 Chat & Email Support 🌍 English ⇄ Swahili Translation 𝙃𝙀𝙍𝙀'𝙎 𝙃𝙊𝙒 𝙄 𝘾𝘼𝙉 𝙃𝙀𝙇𝙋 𝙔𝙊𝙐 𝙒𝙄𝙏𝙃 𝙔𝙊𝙐𝙍 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎 👇 💎 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 I provide reliable, empathetic customer support focused on clear communication and resolution. I'm your go-to person for exceptional support, I'll tackle issues with empathy, ensuring smiles all around through effective communication. Let's make your customer service a real standout experience! 💎 𝘾𝙝𝙖𝙩 𝙖𝙣𝙙 𝙀𝙢𝙖𝙞𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Time to chat it up! I'm all about providing lightning-fast, real-time assistance through chat support. Need accurate product info and a smooth customer experience? I've got the touch of empathy and professionalism to take your support journey to the next level. 💎 𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Let's nail down those schedules! I'm your go-to for precision and attention to detail when it comes to scheduling and coordinating appointments. With an optimized calendar, I'll make sure your time is well spent, and tasks are prioritized. Need reminders? Consider it done! 💎 𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 Attention to detail is my middle name! I'll ensure your data is accurate and complete, organize it for effortless retrieval, and keep it all under lock and key. Your sensitive info is in safe hands, bringing you peace of mind and compliance with data protection regulations. 💎 𝙀𝙣𝙜𝙡𝙞𝙨𝙝 ⇄ 𝙎𝙬𝙖𝙝𝙞𝙡𝙞 𝙏𝙧𝙖𝙣𝙨𝙡𝙖𝙩𝙞𝙤𝙣𝙨 Whether it's children’s books, documents, or professional projects, I deliver accurate, culturally relevant, and engaging translations that connect with your audience. 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜? Look no further! I’m a reliable Virtual Assistant with strong experience in B2B research, list building, and customer support, ready to support your business with accuracy, consistency, and clear communication. 𝙇𝙚𝙩'𝙨 𝙢𝙖𝙠𝙚 𝙢𝙖𝙜𝙞𝙘 𝙝𝙖𝙥𝙥𝙚𝙣! ✨ Contact me. 📞📱 👉 Send me a personalized Upwork message. Talk Soon! - Shirlyne

An accomplished project manager who is tech savvy with extensive years of delivering quality and timely projects. I have proven abilities in time management, excellent communication across any digital media, project management, clients relation, team management, and e-Learning which are essentials in running any project. With 7 years of curriculum development, Instructional design, training, digital projects management, managing virtual communities and forums. These have instilled unique and reliable knowledge to complete any project not only timely, but that meets the desired expectation. Additionally, I have established several online work Agencies and managed teams working on online projects. Past experience: Project manager: Managing operations on online work platform agencies (Upwork), Complete cycle from creating agency, recruiting talent, bidding, service delivery, finance management, and reporting. Agencies include Sama Upwork Agency, Dadaab Collective Agency, Adept Technologies Agency, and Reeltam Agency Deliver center manager in a BPO, managing project end-to-end, from scoping, initiation, planning, execution, evaluation, and closure. Creating SOPs that guide service delivery and support compliance including data protection. The latest was Adept Technologies Ltd after Sama Instructional design, Design course outline, curriculum development, content creation, and conversion into LMS. Creating assignments, evaluations, data tracking, training delivery, ToT strategies and delivery. Course created included RESI phase 1 curriculum, Sama online Freelancing course, Adept Digital Work training course, etc. I provide accurate and reliable services below: Web research Data analysis Machine learning - Image and video annotations Project management Corporate training/coaching Curriculum development Instructional design Admin support/Virtual Assistance Digital marketing/Social media e-Commerce product management My high level of digital literacy with internet tools and computer software & applications makes me uniquely qualified to assist you with all of your business needs. Henry