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I am an Ms Access and Ms Excel GURU. I am your guy if you are looking to shift from Excel to Ms Access, VBA code to automate processes, Macros, complex SQL queries, and Formulas. I also streamline processes, e.g automatic bulk emails / Whats_App messages, anything you wish. I possess a can do anything anything attitude. Message me to discuss your project. As a Database Expert with 6 years of hands-on experience on Fiverr (lawrencewathoko) and now Upwork, I specialize in creating and managing efficient, user-friendly database solutions using MS Excel, MS Access, and SQL Server. My strong background enables me to design comprehensive data systems tailored to client needs, whether for business, data entry automation, or dynamic reporting, queries and reports. What I Bring to the Table: MS Access: I am an expert in Microsoft Access database design and development, with extensive experience in creating tailored relational databases that meet specific business needs. My expertise includes designing complex forms and reports, crafting dynamic queries, and implementing advanced VBA scripting to automate processes and enhance functionality. I have successfully worked on projects involving large datasets, where I transformed unstructured raw data into meaningful, actionable insights. Additionally, I specialize in optimizing database performance by streamlining workflows, reducing redundancy, and ensuring smooth user experiences. SQL Server: I bring deep expertise in SQL Server database management, focusing on designing reliable and scalable architectures. My skills include writing optimized SQL queries, developing efficient stored procedures, and implementing database normalization techniques. I excel in handling large volumes of data, ensuring high performance through indexing, query optimization, and database tuning. Whether designing a database from scratch or improving an existing one, I ensure data security, integrity, and compliance with best practices. Why Choose Me? With a strong background in database systems and a commitment to delivering quality, I provide solutions tailored to your business needs. Whether you need a custom application, a dynamic reporting tool, or an automated workflow, I combine technical expertise with a client-focused approach to ensure successful outcomes. Let’s work together to transform your data into a strategic advantage for your business. Reach out, and let’s discuss how I can help!

Need an EXPERIENCED VA or CUSTOMER SUPPORT AGENT for the long haul? 💻 Customer Support & Administrative Support 🚀 Chat & Email Support 🌍 English ⇄ Swahili Translation 𝙃𝙀𝙍𝙀'𝙎 𝙃𝙊𝙒 𝙄 𝘾𝘼𝙉 𝙃𝙀𝙇𝙋 𝙔𝙊𝙐 𝙒𝙄𝙏𝙃 𝙔𝙊𝙐𝙍 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎 👇 💎 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 I provide reliable, empathetic customer support focused on clear communication and resolution. I'm your go-to person for exceptional support, I'll tackle issues with empathy, ensuring smiles all around through effective communication. Let's make your customer service a real standout experience! 💎 𝘾𝙝𝙖𝙩 𝙖𝙣𝙙 𝙀𝙢𝙖𝙞𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Time to chat it up! I'm all about providing lightning-fast, real-time assistance through chat support. Need accurate product info and a smooth customer experience? I've got the touch of empathy and professionalism to take your support journey to the next level. 💎 𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Let's nail down those schedules! I'm your go-to for precision and attention to detail when it comes to scheduling and coordinating appointments. With an optimized calendar, I'll make sure your time is well spent, and tasks are prioritized. Need reminders? Consider it done! 💎 𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 Attention to detail is my middle name! I'll ensure your data is accurate and complete, organize it for effortless retrieval, and keep it all under lock and key. Your sensitive info is in safe hands, bringing you peace of mind and compliance with data protection regulations. 💎 𝙀𝙣𝙜𝙡𝙞𝙨𝙝 ⇄ 𝙎𝙬𝙖𝙝𝙞𝙡𝙞 𝙏𝙧𝙖𝙣𝙨𝙡𝙖𝙩𝙞𝙤𝙣𝙨 Whether it's children’s books, documents, or professional projects, I deliver accurate, culturally relevant, and engaging translations that connect with your audience. 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜? Look no further! I’m a reliable Virtual Assistant with strong experience in B2B research, list building, and customer support, ready to support your business with accuracy, consistency, and clear communication. 𝙇𝙚𝙩'𝙨 𝙢𝙖𝙠𝙚 𝙢𝙖𝙜𝙞𝙘 𝙝𝙖𝙥𝙥𝙚𝙣! ✨ Contact me. 📞📱 👉 Send me a personalized Upwork message. Talk Soon! - Shirlyne

Hi! I’m a seasoned Tech Support and QA professional with 6+ years of experience supporting internal systems, leading teams, and improving processes—especially in healthcare and SaaS environments. I’ve led support operations at The Wound Pros, working closely with internal healthcare systems, and served as a QA Lead at iCertainty, where I focused on optimizing workflows and service quality. Along the way, I developed a strong interest in data analysis, using tools like Power BI and Smartsheet to uncover insights, track performance, and drive smarter decision-making. 🔧 Tools I work with: Zendesk • Freshdesk • Jira • Office 365 • Smartsheet • Power BI • Excel • TeamViewer • AnyDesk 📊 What I bring to the table: Strong foundation in email/chat/ticket-based support and QA Hands-on experience with internal healthcare systems Skilled in building dashboards and reports in Power BI and Smartsheet Process-focused with a Six Sigma Green Belt Collaborative, analytical, and always looking to improve the “why” behind the work I enjoy turning messy data into explicit stories, solving user issues with empathy, and helping teams work smarter, not harder. I'd love to connect if you need someone tech-savvy, detail-oriented, and genuinely enjoy both support and data.

Are your trucks sitting idle, or is your home service business struggling to keep up with incoming customer calls? Managing field technicians, cheap freight, empty miles, and a backlog of paperwork can quickly overwhelm your daily operations. You don't have to handle the stress alone. With active, hands-on industry experience as a Remote Dispatcher and Logistics Coordinator, I don't just oversee operations—I keep your business moving efficiently. Whether you run a trucking fleet or a fast-paced plumbing and HVAC company, I am fully equipped to manage your daily schedules, keep service professionals accountable, and ensure communication flows seamlessly between brokers, clients, tenants, and drivers. I help business owners increase their weekly gross, streamline daily operations, and deliver excellent customer service. 🔹 Core Dispatch Roles I Handle I manage the complete lifecycle of both freight logistics and home service dispatching: Load Board Management & Booking: Actively scouring top industry platforms (DAT, Truckstop) and navigating the Amazon Relay portal to secure premium spot loads and dedicated runs. Service Scheduling & Route Optimization: Using RouteGenie for specialized routing, and strategically planning schedules for Box Trucks, Dry Vans, Reefers, Flatbeds, Power-Only units, or field technicians to eliminate empty miles and wasted time. Customer Service & Tenant Coordination: Managing incoming calls, answering customer inquiries professionally, and seamlessly coordinating scheduling between property managers, tenants, and technicians. Technician & Driver Accountability: Maintaining clear daily communication, providing dispatch details, handling live check calls, and tracking field progress to ensure high on-time performance. Broker & Administrative Support: Handling 100% of carrier packets, insurance certificates, invoicing, and setup forms so your team can get to work instantly. Compliance & Compliance Tracking: Monitoring driver logs via Motive (KeepTruckin) to ensure full ELD compliance and keep your fleet audit-ready. 🛠️ My Dispatch Toolkit To keep your operations organized, highly responsive, and competitive, I utilize a comprehensive suite of industry-standard tools: Logistics & Service Software: Amazon Relay Portal, RouteGenie (NEMT/Service Dispatching) Load Boards: DAT Power/One, Truckstop ELD & Fleet Compliance: Motive / KeepTruckin Communication & Support: Slack, WhatsApp, Zoom, Microsoft Teams Organization & Tracking: ClickUp, Asana, Google Sheets, Microsoft Excel What You Can Expect From Me ✅High Responsiveness: Total availability and rapid communication during U.S. Eastern business hours. ✅Proactive Operations: Finding your next load or scheduling your next service call before the current one is even finished to keep your wheels turning and your technicians busy. ✅End-to-End Ownership: Handling every request from the first call or load match until the job is fully closed and the customer is happy. Stop struggling with chaotic schedules and start growing your business. Message me or click the “Invite to Job” button to get started today!

Welcome to my profile! I'm a Reliable. Detail-driven. Results-focused Virtual Assistant and Data Entry expert with 7+ years of professional remote experience delivering high-accuracy administrative, data, and language support services to global clients. Most of my clients are from Guru and other platforms. I specialize in structured execution, process-driven workflows, and delivering consistent results across virtual assistance, data operations, and English–Swahili language services. 🧾 Virtual Administrative Support I provide full-spectrum administrative assistance including email management, document organization, scheduling support, CRM updates, and workflow coordination. I am highly skilled in maintaining structured systems that improve efficiency, reduce errors, and support smooth day-to-day business operations. 📊 Data Entry, Research & Lead Generation I have extensive experience handling high-volume data entry, market research, lead generation, and database management. I work confidently with Google Sheets, Excel, and CRM platforms such as Salesforce, Vtiger, and Recovery Connect. Accuracy, speed, and consistency are at the core of my data workflow approach. 🌐 Translation, Localization & Subtitling (English ↔ Swahili) Need a reliable, professional translator to streamline your business operations or deliver flawless East African language localization? As a native Swahili speaker fluent in English, I provide precise translation and localization services that preserve meaning while adapting content for cultural relevance. I also handle proofreading and subtitling, ensuring clarity, tone accuracy, and natural flow for target audiences. 🛠️ Tools & Technical Proficiency I am proficient in Microsoft Office, Google Workspace, WordPress, Wix, Canva, and multiple CRM systems. My technical background (Diploma in Information Technology) supports my ability to quickly adapt to new platforms, systems, and client workflows. ⚡ Work Ethic & Delivery Approach I am a disciplined remote professional who works independently with minimal supervision. I prioritize accuracy, confidentiality, and timely delivery while maintaining clear communication throughout every project. I deliver accurate results under tight deadlines. Let's discuss how I can add immediate value to your project. Click "Invite to Job" to schedule a brief sync.

An accomplished project manager who is tech savvy with extensive years of delivering quality and timely projects. I have proven abilities in time management, excellent communication across any digital media, project management, clients relation, team management, and e-Learning which are essentials in running any project. With 7 years of curriculum development, Instructional design, training, digital projects management, managing virtual communities and forums. These have instilled unique and reliable knowledge to complete any project not only timely, but that meets the desired expectation. Additionally, I have established several online work Agencies and managed teams working on online projects. Past experience: Project manager: Managing operations on online work platform agencies (Upwork), Complete cycle from creating agency, recruiting talent, bidding, service delivery, finance management, and reporting. Agencies include Sama Upwork Agency, Dadaab Collective Agency, Adept Technologies Agency, and Reeltam Agency Deliver center manager in a BPO, managing project end-to-end, from scoping, initiation, planning, execution, evaluation, and closure. Creating SOPs that guide service delivery and support compliance including data protection. The latest was Adept Technologies Ltd after Sama Instructional design, Design course outline, curriculum development, content creation, and conversion into LMS. Creating assignments, evaluations, data tracking, training delivery, ToT strategies and delivery. Course created included RESI phase 1 curriculum, Sama online Freelancing course, Adept Digital Work training course, etc. I provide accurate and reliable services below: Web research Data analysis Machine learning - Image and video annotations Project management Corporate training/coaching Curriculum development Instructional design Admin support/Virtual Assistance Digital marketing/Social media e-Commerce product management My high level of digital literacy with internet tools and computer software & applications makes me uniquely qualified to assist you with all of your business needs. Henry