Hire the Best Fast Track Specialists
in Georgia

👋 I help B2B companies build strong customer relationships, keep customers engaged, and provide a smooth experience from onboarding to ongoing support. I have 6+ years of experience in customer-facing roles, including B2B account management, customer support, and sales. In my current role, I manage 50+ active B2B accounts and serve as a primary point of contact for customers. ✨ What I can help you with: ✓ Customer Success & Account Management ✓ Customer Onboarding & Follow-ups ✓ Customer Support & Issue Resolution ✓ Client Communication & Relationship Management ✓ Customer Retention & Re-engagement ✓ CRM & Customer Data Management ✓ Cross-functional Coordination ✓ Excel & Google Sheets Reporting 📈 A few results from my current role: ✓ 95%+ customer satisfaction ✓ 20-25% increase in repeat business through proactive follow-ups ✓ 95%+ on-time project delivery ✓ 3-5 customer escalations resolved weekly I’m proactive, reliable, and comfortable managing multiple customers and priorities at the same time. I enjoy understanding customer needs, solving problems, and building long-term relationships. If you’re looking for someone who can take ownership of customer communication and help create a positive customer experience, I’d be happy to discuss how I can support your team. 😊

Throughout my career, I have thrived in managerial positions, where I was handling multiple tasks simultaneously as part of my usual workflow. I have a passion for optimizing workflows and have a proven track record of producing comprehensive statistical logs to inform strategic decision-making. My expertise extends to efficiently managing client and partner relationships, fostering strong connections that drive business success.

Over the last 9+ years, I’ve trained and coached teams of 200+ agents, streamlined operations across customer support, iGaming, telecom, and AI optimization, and helped a major global social media platform improve its AI for millions of users worldwide. I specialize in turning complex workflows into efficient systems that deliver faster results. I’m Ana, based in Tbilisi, Georgia. What clients usually get from me: ✔️Quick results → I don’t just plan, I deliver. For example, I helped a client cut onboarding time by 30% by redesigning their training flow. ✔️Real impact → At Teleperformance, I coached and mentored large teams (40+ agents) and boosted KPI compliance to 98%. ✔️Smart tools → I use Excel (advanced formulas, pivot tables, dashboards), CRM platforms, and AI‑driven analytics to make sure decisions are backed by data, not guesswork. I’m about making things easier, faster, and more effective for you. Whether it’s building a performance dashboard, mentoring new hires, or streamlining a messy workflow, I focus on the outcome: better results with less stress. If you’re looking for someone reliable, detail‑oriented, and creative who can elevate your team’s performance while keeping operations sharp, I’d love to collaborate.

I help companies reduce support costs, improve efficiency, and build high-performing customer support teams. Recent result: Reduced Average Handling Time from 450s to 300s (−33%) within 4 weeks by identifying communication gaps, applying root cause analysis (RCA), and implementing real-time coaching. I design and deliver targeted training programs that improve communication clarity, shorten handling time, and increase customer satisfaction. I also manage performance improvement processes, including structured action plans, coaching systems, and HR collaboration to resolve underperformance and strengthen team accountability. What I can help you with: • Reducing AHT and improving support efficiency • Training and coaching customer support teams • Building QA and performance systems • Managing underperforming agents and improving results My approach is practical, data-driven, and focused on fast, measurable impact. Let’s improve your support operations.