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▪ 100% Job success rate for years is evidence of excellent customer satisfaction ▪ 10+ years of hands on experience with Microsoft, Azure, Microsoft 365, L1/L2/L3 Support service ▪ Upwork "Top Rated Plus" Professional ▪ PowerApps Development Team. ▪ Certifications on different Technologies I am a Microsoft Certified Professional. I have 9+ Years of experience in working with different Microsoft Partners (including LSP, CSP). Have worked more than 50+ projects in big banks, Telecommunication Companies, Group of companies etc. regarding different Microsoft solutions. Have expertise on Design, Deploy and delivering (End to end) Microsoft solutions including pre-sales and post sales support. IT/Technical Support =================== Experienced in providing L1/L2/3 troubleshooting activities, with expertise ensuring client support across a help desk and IT support operation with exceptional feedback. Demonstrate success handling multiple incident tickets and resolve complex technical IT issues and escalations, ensuring the SLAs adherence. PowerApps developement ====================== I have a dedicated team which has the experience and expertise on building different solutions on Power Apps.Me and my team have the expertise on working with Microsoft Power Apps building several solution. We have build solutions on below areas: • Document Archiving solution • Meeting room management Solution • Asset Management solution (IT asset tracker, assignment, lifecycle management, Vendor management etc.) • Internal CRM for service provider • Support ticket management • Tasks management • Guest management system • HR Employee details management solution ======================== Looking forward to work on different requirements and give solution to those requirements. I have worked majorly on Microsoft solutions which includes below technologies: Special Qualifications: • L2/L3 technical support as Subject Matter Expert. • Exchange Servers | Installation, Configuration, Migration & Troubleshooting • Office 365 | Service Enablement, Configuration, Migration & Troubleshooting • Hyper-V | Installation, Configuration, Migration & Troubleshooting • Active Directory | Installation, Configuration, Migration & Troubleshooting • Skype for business server | Installation, Configuration, Migration & Troubleshooting. • ADRMS Server | Installation, Configuration, Troubleshooting • Azure Ad connect | Prepare, Design | Deploy • Microsoft Intune etc. • Microsoft Azure

𝗩𝗲𝘁𝗲𝗿𝗮𝗻 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗔𝘇𝘂𝗿𝗲, 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱, 𝗮𝗻𝗱 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝟭𝟴+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲, 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗱𝗶𝘃𝗲𝗿𝘀𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗣𝘂𝗯𝗹𝗶𝗰 𝗦𝗲𝗰𝘁𝗼𝗿, 𝗕𝗮𝗻𝗸𝗶𝗻𝗴, 𝗘𝗻𝗲𝗿𝗴𝘆, 𝗡𝗚𝗢𝘀, 𝗥𝗲𝘁𝗮𝗶𝗹, 𝗧𝗲𝗹𝗲𝗰𝗼𝗺, 𝗠𝗦𝗣𝘀, 𝗮𝗻𝗱 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻. 🔹Upwork 𝗧𝗼𝗽-𝗥𝗮𝘁𝗲𝗱, 𝟭𝟬𝟬% Job Success Rate, 2000+ Hours, 𝟮𝟬+ Projects Completed 🔹Full-time freelancer, 𝗠𝗖T, and 𝗔𝘇𝘂𝗿𝗲 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 🔹Saving deployment time and man-hours and focusing on quality of delivery 🏆 𝗖𝗼𝗿𝗲 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀: ☑️ 𝗦𝘆𝘀𝘁𝗲𝗺 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: Managing and maintaining critical IT infrastructure to ensure optimal performance and reliability. ☑️ 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗜𝗧 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: Providing comprehensive IT support and management to keep systems running smoothly. ☑️ 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Implementing advanced security measures to protect against threats and vulnerabilities. ☑️ 𝗖𝗹𝗼𝘂𝗱 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Leveraging cloud technologies to enhance scalability, flexibility, and efficiency. ☑️ 𝗘𝗻𝗱-𝗨𝘀𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Delivering exceptional support to users, ensuring seamless operation and satisfaction. 🏆 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: ☑️ 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿 (𝟮𝟬𝟬𝟯-𝟮𝟬𝟮𝟮): Extensive experience managing and configuring Windows Server environments. ☑️ 𝗔𝘇𝘂𝗿𝗲 & 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱: Proficient in deploying and managing cloud services, including Azure and Microsoft 365. ☑️ 𝗕𝗮𝗰𝗸𝘂𝗽 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Skilled in using Veeam Backup, Carbonite Backup, and Acronis Backup to ensure data integrity and availability. ☑️ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Expertise in DNS, DHCP, File Server, Print Server, Remote Desktop Services, and WSUS. ☑️ 𝗩𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Proficient in VMware and Hyper-V, ensuring efficient resource utilization and management. ☑️ 𝗧𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: Experienced in managing IT support through various ticketing systems Datto RMM, Autotask PSA, ITGlue, NinjaOne, ensuring timely and effective resolution of issues. 🏆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ☑️ Successfully executed numerous projects involving data center migrations, network design, and system upgrades. ☑️ Implemented comprehensive cybersecurity frameworks to safeguard client assets and data. ☑️ Delivered scalable cloud solutions that enhanced business operations and reduced costs. ☑️ Provided ongoing support and maintenance for complex IT environments, ensuring high availability and performance. 🏆 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? ☑️ 𝗣𝗿𝗼𝘃𝗲𝗻 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱: Over 8 years of delivering successful IT solutions and services. ☑️ 𝗖𝗹𝗶𝗲𝗻𝘁-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: Dedicated to understanding and fulfilling each client's unique needs. ☑️ 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Extensive knowledge and experience across various IT domains. ☑️ 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗩𝗶𝘀𝗶𝗼𝗻: Ability to design and implement solutions that drive business growth and efficiency. “𝗟𝗲𝘁'𝘀 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘁𝗼 𝘁𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝗜𝗧 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 𝗹𝗲𝘃𝗲𝗹. 𝗪𝗵𝗲𝘁𝗵𝗲𝗿 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝘁 𝗮𝗱𝘃𝗶𝗰𝗲, 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, 𝗼𝗿 𝗼𝗻𝗴𝗼𝗶𝗻𝗴 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗜 𝗮𝗺 𝗵𝗲𝗿𝗲 𝘁𝗼 𝗵𝗲𝗹𝗽. 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗻𝗲𝗲𝗱𝘀 𝗮𝗻𝗱 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀.”

Tech Lead with 10 years architecting enterprise-grade .NET solutions for global clients I don't just write code—I architect scalable systems that solve real business problems. From leading cross-functional teams of 12+ developers to delivering 25+ enterprise projects across FMCG, government, and manufacturing sectors, I bring strategic technical leadership to every engagement. What makes me different: ✅ Enterprise Architecture Expertise – I've built distribution management systems serving 100+ retail brands and government applications deployed nationwide. I architect with clean architecture, microservices, and SOLID principles as standards, not buzzwords. ✅ DevOps & Performance Focus – I've reduced deployment cycles from days to hours through CI/CD implementation and optimized system performance by 40% through strategic architecture decisions. ✅ Full Project Ownership – As a Certified ScrumMaster®, I manage the entire SDLC from requirements to deployment. You get a technical leader, not just a developer. ✅ Clear Communication – Daily updates, detailed documentation, and proactive problem-solving. No surprises, no excuses. 🔧 Technical Stack: Backend: ASP.NET Core, Web API, Entity Framework Core, C# | Microservices, Clean Architecture, CQRS, DDD | SQL Server, PostgreSQL, MySQL, MongoDB | Redis, RabbitMQ, gRPC Cloud & DevOps: Azure, AWS | GitLab CI/CD, GitHub Actions | Docker | Application monitoring & optimization Frontend: React, JavaScript, jQuery, AJAX | RESTful APIs, JWT Authentication 💼 Industry Experience: FinTech/InsurTech – Payment processing, secure transactions, compliance Supply Chain & Logistics – Distribution management, inventory tracking Government & Public Sector – Multi-tenant applications, security compliance E-commerce & Retail – Shopping carts, order management, customer portals Healthcare & Education – HIPAA-compliant systems, student management Manufacturing & FMCG – ERP solutions, production tracking 📊 Recent Achievements: Led enterprise DMS platform supporting 100+ retail brands Implemented CI/CD pipelines reducing deployment time from days to hours Architected multi-tenant government application deployed nationwide Mentored 12+ developers, cutting onboarding time from 3 months to 6 weeks Delivered 25+ client projects with 100% on-time delivery 🎯 What You Get: ✓ Strategic thinking to prevent costly pivots ✓ Clean, maintainable code following SOLID principles ✓ Comprehensive documentation (technical specs, API docs, deployment guides) ✓ Agile collaboration with transparent progress tracking ✓ Long-term partnership mindset 💡 Ideal For: Startups needing scalable MVP development Enterprises requiring system modernization or microservices migration Companies seeking technical leadership for complex projects Businesses needing ongoing development and architecture consultation 🚀 Work Preferences: ⏰ Availability: Full-time engagements preferred (40+ hrs/week) 🌍 Time Zone: GMT+6 (flexible for US/EU overlap) 📅 Duration: Long-term contracts (3+ months) ideal 💬 Communication: Daily updates, weekly sprint reviews Key Projects: Sokrio DMS – Distribution management system for FMCG brands using ASP.NET Core, microservices, RabbitMQ, Redis, Azure, MongoDB, and MySQL. Streamlined sales operations for 100+ retail brands. Police Evaluation Software – Nationwide multi-tenant application for Bangladesh Police using ASP.NET Core, REST API, SQL Server 2017, Redis Cache, and Windows Services for background processing. BOF ERP – Comprehensive ERP for Bangladesh Army Ordnance Factory covering maintenance, inventory, procurement, and production using ASP.NET and SQL Server. Cropland Analytics – Agricultural platform helping farmers analyze soil, water, and plant tissues. Built with ASP.NET Core, .NET 7, React JS, MongoDB, Redis, and AWS. Currently Accepting: Enterprise application development from scratch Legacy system modernization and cloud migration Microservices architecture implementation Technical leadership and team augmentation Performance optimization and scalability improvements Ready to discuss your project? Send me your requirements, timeline, and technical challenges. I respond within 2 hours during business hours. Let's turn your vision into a robust, scalable solution that drives real business value.

Microsoft 365 Certified Administrator Expert with over 7 years of experience in Microsoft 365, Modern Workplace, Cloud Security, and IT Infrastructure. I have proven expertise in key technologies including Exchange Online, Entra ID (Azure AD), SharePoint Online, Teams, Microsoft Endpoint, Microsoft Defender for Office 365, and Copilot for Microsoft 365. I am highly skilled in automating workflows using PowerShell and Microsoft Graph, and ensuring compliance and data governance with Microsoft Purview. I also have a solid foundation in networking, Windows Server, and Active Directory administration. In my previous role as a Microsoft 365 Technical Support Engineer at Shanghai Wicresoft Co. Ltd (Non-FTE @ Microsoft), I provided Microsoft 365 support to global Premier Partners via Microsoft CSS Shanghai. I resolved complex technical issues across Exchange Online/Hybrid, Security & Compliance, Endpoint, IAM, DLP, Entra ID (Azure AD), Teams, and SharePoint. I also supported Copilot for Microsoft 365 deployment in Teams/Office applications, ensuring data compliance. As a Sr. System Administrator at Maxwell Group, I managed Windows Server, Active Directory, DNS, DHCP, and Group Policies for multiple sites. I assisted the migration from on-prem Exchange to Exchange Online. I set up and supported Microsoft 365 apps and used PowerShell to automate routine tasks. I also maintained secure networks by managing firewalls, VLANs, and device protection. I hold certifications including Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft Certified: Azure Fundamentals, and Microsoft Certified: Security, Compliance, and Identity Fundamentals. I earned a Bachelor of Science (B.Sc.) in Electronics & Communication Engineering (ECE) from Khulna University, Bangladesh.

🚀 Empowering MSPs & Businesses with Proactive IT Management, Cloud Solutions & Cybersecurity With 10+ years of experience in IT infrastructure, system administration, and cloud technologies, I specialize in Managed IT Services (MSP) that optimize IT operations, enhance security, and streamline cloud environments. From Microsoft 365 and endpoint security to Datto RMM & RocketCyber, I deliver tailored IT solutions that minimize downtime, prevent cyber threats, and boost business efficiency. 💡 Why Work with Me? ✔️ MSP & IT Automation Expert – Specializing in remote IT management and security solutions ✔️ Microsoft & Cloud Technologies – Microsoft 365, Azure AD, SharePoint, Exchange (2013, 2016, 2019) ✔️ Advanced Endpoint Security – Microsoft Defender for Endpoint, Intune, and Datto EDR ✔️ Remote Monitoring & Management (RMM) – Datto RMM for proactive IT maintenance ✔️ Cybersecurity & Threat Defense – RocketCyber SIEM, EDR, and managed threat detection ✔️ IT Compliance & Documentation – Ensuring industry-standard security, backup, and governance 🛠 Core IT Expertise 🔹 Microsoft & Cloud Technologies: Microsoft Entra ID, Azure Virtual Desktop, AutoPilot, SCCM, Intune 🔹 Endpoint Security & Compliance: Microsoft Defender for Endpoint, Microsoft Intune, Datto EDR 🔹 RMM & Automated IT Management: Datto RMM for remote asset monitoring & remediation 🔹 Cybersecurity & Threat Detection: RocketCyber for SIEM, SOC monitoring, and real-time defense 🔹 Backup & Disaster Recovery: Datto Endpoint Backup, Veeam – ensuring business continuity 🔹 Networking & IT Infrastructure: Windows Server, DNS, DHCP, VPN, Group Policy, RDS, High-Availability Setups 🔹 Virtualization & Cloud Migrations: VMware ESXi, Hyper-V, BitTitan, MigrationWiz, ShareGate, CloudiWay 🌍 Managed IT Services for MSPs & Businesses As an MSP-focused IT professional, I provide fully managed IT solutions to streamline IT operations, enhance security, and reduce downtime. Using Microsoft Defender, Intune, Datto RMM, and RocketCyber, I implement proactive security and automated IT management strategies. ✅ Endpoint Security & Compliance – Microsoft Defender for Endpoint & Intune for MDM/MAM ✅ Datto RMM & IT Automation – Proactive monitoring, patching & asset management ✅ Datto EDR & RocketCyber Security Operations – Managed threat detection & incident response ✅ Datto Endpoint Backup & Disaster Recovery – Secure & compliant backup strategies ✅ Cloud Migration & Modernization – Microsoft 365 & Azure transformation solutions ✅ Help Desk & End-User Support – Efficient remote troubleshooting & IT optimization 📌 Why Clients Trust Me? ✔️ Proactive Security & Compliance – Keeping IT systems ahead of cyber threats ✔️ MSP-Focused IT Solutions – Hands-on experience in IT service delivery for SMBs & enterprises ✔️ Efficient Problem Solver – Quick IT issue resolution & long-term strategic planning ✔️ Scalable IT Services – Tailored IT strategies that grow with your business 📩 Let’s Discuss Your IT Needs! Looking for an MSP IT Specialist to secure and optimize your IT environment with Microsoft Defender, Intune, Datto, and RocketCyber? Let’s connect and strategize your IT transformation today!