Hire the Best Learning Management System (LMS) Specialists
in Canada

💼 Upwork Profile Bio (Business Analyst / Application Support / Power BI Expert) Hi, I’m a Canadian-based Business Analyst & Application Support Specialist with over 7 years of hands-on experience helping organizations optimize their systems, resolve technical issues, and gain insights through data. I work at the intersection of technology, users, and business goals—and I love translating complexity into clarity. 🔧 What I Can Help You With: Application Support (Tier 1 & 2): Troubleshooting software issues, user support, access management, remote resolution Business Analysis: Requirements gathering, process documentation, UAT coordination, SOPs & knowledge base creation Power BI & Reporting: Dashboards, data cleaning, insights for decision-making Jira & Confluence Admin: Custom workflows, reporting dashboards, issue tracking optimization LMS Support (Moodle, D2L): Course setup, content formatting, enrollment, and end-user guidance AI-Enhanced Workflows: Using ChatGPT, Copilot, and Perplexity to automate routine analysis and reporting ✅ Tools & Platforms I Use Regularly: Power BI | Jira Cloud | SQL | SharePoint | Encasa/Yardi | Coupa | Microsoft 365 Active Directory | D2L | Moodle | Windows 10/11 | Service Desk tools (BMC Remedy) AI Tools: ChatGPT | MS Copilot | Perplexity 💡 Why Work With Me? I’m quick to understand your system and workflow I communicate clearly, provide structured documentation, and always aim for quality I'm based in Canada with a timezone overlap for both US and EU clients Let’s connect and talk about how I can help simplify your systems, support your users, and deliver results. 💻📊

Learning Experience Designer | Instructional Designer | AI Video Creator | Rise 360 | Canva | LearnWorlds With more than 20 years of experience as an educator and curriculum designer, I help organizations transform complex information into engaging learning experiences that improve performance. I combine instructional design expertise with modern AI-powered media production to create online courses, interactive learning, educational videos, onboarding programs, and performance support resources that learners actually enjoy completing. My background spans K–12 education, higher education, corporate learning, healthcare, leadership development, compliance training, apprenticeships, onboarding and children’s educational content. Whether building a complete learning program from the ground up or transforming existing content into an engaging online experience, I focus on clear learning outcomes, learner engagement, and professional design. What I Can Help You Create • Complete online courses from concept through deployment • Interactive Rise 360 and Storyline blocks learning experiences • LearnWorlds, Thinkific, TalentsLMS and other LMS platforms • SCORM 1.2 and SCORM 2004 compliant courses • Educational and promotional videos • AI-generated presenter videos using HeyGen and GoogleFlow • Animated explainers and children’s educational content • Interactive scenarios, branching activities and knowledge checks • Leadership, compliance and onboarding programs • Microlearning and mobile-first learning experiences My Strengths Instructional Design I design learning that is practical, engaging and focused on measurable outcomes. Every project begins with understanding learner needs before selecting the most effective instructional approach. Course Development I have developed courses ranging from short microlearning modules to multi-course learning programs for corporate, educational and apprenticeship environments. Educational Video Production I produce professional learning videos using AI presenters, animation, motion graphics and screen recordings. My experience includes children’s educational videos, explainer videos, software demonstrations and course video production. Visual Learning Design Using Canva, Storyline and Rise, I create visually engaging learning experiences that reduce cognitive overload while increasing learner engagement. AI-Powered Content Creation I leverage modern AI tools to accelerate production while maintaining instructional quality and professional standards.

Hello! I'm an experienced instructional designer specializing in creating engaging and interactive e-learning solutions. With a strong background in instructional design and expertise in tools like Articulate Rise, Articulate Storyline, Canva, and multiple learning management systems (Kajabi, Thinkific, etc.), I can develop high-quality training materials that captivate learners and drive results. I bring concepts to life by integrating multimedia elements, interactive activities, and visually appealing content. I am well-versed in adult learning principles and instructional design models, ensuring learner-centred courses that maximize knowledge retention. If you're seeking an instructional designer who can transform your training goals into impactful e-learning solutions, let's collaborate and elevate your training initiatives to new heights. Specialties: Adult Education, Distance Education, Technologies for Education, LMS, Articulate, Kajabi, Thinkific

Most clients come to me saying "we need a course on X." My first job is to find out whether training is even the right fix. Sometimes the real problem is a broken process or a documentation gap that no course will solve, and I'll tell you that up front before you spend money building the wrong thing. When training is the answer, I build it to change behavior on the job, not just check a compliance box. I've spent 10+ years designing learning for technical, safety, and compliance-heavy environments, including oil and gas, legal, and construction. That means I already understand how regulated work operates: the documentation standards, the legal exposure, and the reason a "Next" button sometimes needs to stay locked for 60 seconds on a policy slide so nobody skims content that matters. You won't spend weeks bringing me up to speed on how your industry works. What I bring to a project: • Front-end analysis to find the real performance gap before anything gets built (ADDIE or SAM, depending on what the project needs) • Course design grounded in adult learning theory, with measurable objectives and assessments that test the right skill instead of just recall • Production-ready builds in Articulate Storyline 360 and Rise 360 • LMS setup and configuration (Moodle, Litmos, TalentLMS) so learning paths and progress tracking actually work • Clear SME collaboration and tight scope management, so projects don't quietly balloon mid-build A few things you can count on: I keep communication plain, you'll see the work along the way with no surprise reveals, and I deliver in the formats your team already uses. I hold an M.Ed in Educational Technology and I'm a certified TESOL instructor, which shows up in how carefully I handle language and clarity. If you have a performance problem and you're not even sure training is the answer, send me the details. I'll tell you what I'd actually recommend. TESTIMONIALS 1. "She jumped into an industry that is difficult for many on the inside to understand and communicate... I learned a lot about how to better communicate our products and processes." — Training Manager, SafeWorks LLC (BrandSafway) 2. "Carmen can take a project from start to finish, from learning analysis to e-learning creation and design. She is highly efficient without compromising quality." — Instructional Designer (Managed Directly)

I help EdTech / E-learning businesses become #1 in their niche with services to help them grow, keep students coming back, and make learning fun. From designing and building platforms to keeping students engaged and marketing your courses, I offer everything your business needs to succeed. Our Services: Learning Management Systems Design & Development ☑️ UX/UI Design & Development: Creating easy-to-use, engaging platforms that make learning better for students. ☑️ Custom Development: Building unique solutions with ready-made parts to speed up development. ☑️ On-Shelf Solutions: Improving platforms like Learndash, BuddyBoss, and Moodle to fit your needs. Engagement & Retention ☑️ Gamification: Adding fun, interactive activities to motivate students and improve learning. ☑️ Student Retention & Engagement: Making strategies to keep students active and enrolled. If you want to turn your E-learning platform into a product that students love, let’s talk and help your business grow!

My deep love of the arts has led me to pursue a career as an Articulate Storyline Developer / e-Learning Developer. I am always developing my skills and fulfilling my tasks with quality and deadlines. I do my best to solve the existing problems to achieve an excellent result, for all the projects I participated in. Even when I am working in several projects at the same time, I believe that I delivered high quality products with good performance. I always offer the most effective solutions to make my work more attractive to the users and clients. TECHNICAL ABILITY • Articulate Storyline • LMS - SumTotal (Power2Learn and Maestro) • Toolbook • Adobe Premiere • Camtasia • Photoshop – CS6 • Illustrator – CS6 • Audacity • Code – HTML, CSS, Java Script (basic) • Dreamweaver • Flash - CS3/ CS4 • Freehand • Office Suite PERSONAL QUALITIES • Ability to work independently and as part of a team, flexible and fast learner • Proactive, creative and committed to quality in all aspects • Dynamic, social, multi-tasker and organized WEB DESIGN PORTFOLIO ellerbeck.ca/en mvaccaro.com/en michelst-onge.com/Fr/default.asp 5etoiles.ca/en claudelavoie.ca/en juliestlaurent.com/fr patriciawright.ca/En/default.asp telsist.com