Hire the Best SuccessFactors Learning Specialists

🚀 Build, Launch, and Elevate Your Online Learning Experience with a Proven LMS & eLearning Expert! 🚀 I help organizations build, manage, and scale their online learning platforms, from Moodle and Thinkific setup to interactive course creation using Articulate 360. My mission is simple: to deliver engaging, results-driven learning experiences that make your content shine and your learners succeed. 💡 What I Bring to Your Project ✅ LMS & Platform Expertise: Specialized in Moodle and Thinkific — from installation, configuration, and customization to course setup, SCORM/xAPI integration, and learner management. Whether you’re launching a new academy or optimizing an existing LMS, I ensure a seamless, branded experience. ✅ eLearning Course Development: As an experienced eLearning Developer and Instructional Designer, I create visually compelling, interactive courses using Articulate 360 (Storyline, Rise), H5P, and Canva — built around strong learning design principles, gamification, and adult learning theory. ✅ Strategic Guidance & LXD (Learning Experience Design): I help you choose the right platforms, tools, and workflows to enhance engagement and retention — from course mapping to LMS automation and reporting. ✅ Proven Results: Designed and launched customized Moodle systems for various training organizations Built Thinkific academies with high learner satisfaction and engagement Delivered SCORM-compliant eLearning courses using Articulate 360 for education, corporate, and nonprofit sectors ✅ Reliable Partnership: Transparent communication, consistent progress updates, and on-time delivery are my top priorities. I treat every project like a collaboration — not just a contract. 🔧 Tools & Platforms 🛠️ Tools: Articulate 360 (Storyline, Rise, Studio), H5P, Canva, Camtasia, Audacity, EdApp, Zapier, MS Office. 🚀 Platforms: Moodle, Thinkific, Open edX, Zoom, MS Teams. 💼 Ready to Launch or Upgrade Your LMS? Let’s transform your eLearning vision into reality! Whether you need Moodle or Thinkific setup, Articulate course design, or complete LMS management, I’ll help you deliver professional, learner-centered experiences that achieve real results. 💬 Send me a message today and let’s discuss how to make your next learning project a success.

With over 14 years of experience, I specialize in configuring and implementing top LMS platforms like Workday Learning, Docebo, Saba Cloud, SAP SuccessFactors, TalentLMS, Thinkific, SAP Litmos, and more. I design and optimize digital learning environments that enhance user engagement and drive organizational success. 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 ✔ LMS Implementation & Configuration ✔ Content Migration & Management ✔ Technical Support & Troubleshooting ✔ Learning Solution Design ✔ Process Optimization & Automation ✔ User Training & Administration Support 𝗦𝗞𝗜𝗟𝗟𝗦 ✔ LMS Platforms: Docebo, Workday Learning, TalentLMS, Thinkific, SAP SuccessFactors, Saba Cloud, Absorb LMS, Litmos, etc. ✔ E-Learning Tools: Storyline Articulate 360, iSpring, Camtasia ✔ Standards: SCORM/AICC, xAPI, h5p etc. ✔ Integration: API (Postman, Zapier, Make) ✔ Analytics: Power BI, Looker Studio, Airtable ✔ HelpDesk: Zendesk, Jira, Freshdesk, Smartsheet etc ✔ Web Design: HTML, CSS, Dreamweaver. Let’s connect to optimize your LMS and improve your digital learning strategy.

I help organizations design and build eLearning that improves performance, reduces training time, and actually gets used. I specialize in instructional design, technical training, and eLearning development with a strong focus on real-world application. My work combines performance analysis, scenario-based learning, and modern tools like Articulate Storyline and Rise to create training that is clear, practical, and scalable. Most of the teams I work with come to me with one of three problems. Training is not being used, employees are not applying what they learn, or there is a gap between policy and real-world execution. That is where I focus. Recently, I led the design of an AI training and enablement program for the Virginia Home for Boys and Girls. The goal was to help staff safely adopt generative AI tools while maintaining confidentiality and compliance. The result was 100 percent successful task completion in simulations and zero confidentiality breaches. The training was built around realistic scenarios, not theory, so teams could apply what they learned immediately. Alongside full course development, I also design supporting learning systems such as job aids, instructional design documents, and structured learning pathways that make training easier to implement across teams. My approach is simple. Understand the problem, design for real use, and measure outcomes. Core areas I cover: • Instructional Design and eLearning Development • Articulate Storyline and Articulate Rise courses • AI Training and AI Enablement programmes • Scenario-based learning and interactive training • LMS-ready course development • Needs analysis and performance improvement • Storyboarding and course architecture • Job aids and reinforcement tools • Compliance training and process training • Curriculum design and Instructor Led Training (ILT) Tools: Articulate Storyline, Articulate Rise, Canva, Camtasia, Lectora, ChatGPT, Gemini If you are looking for an instructional designer who can build training that is practical, scalable, and aligned with business goals, I am happy to discuss your project.

I partner with small and medium businesses, growing teams, founders, coaches and subject matter experts to turn their expertise into structured, engaging online courses and eLearning experiences that truly connect with learners and drive real-world application. 𝗪𝗵𝗮𝘁 𝗜 𝗛𝗲𝗹𝗽 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗕𝘂𝗶𝗹𝗱: 𝟭. Turning your ideas into clear, structured online courses 𝟮. Creating engaging and easy-to-follow eLearning 𝟯. Setting up your LMS and getting your courses running smoothly 𝟰. Building training programs for your team or customers 𝗛𝗼𝘄 𝗜 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗘𝘃𝗲𝗿𝘆 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: Every effective eLearning experience starts with clear goals, a simple structure, and a learner journey that’s easy to follow. My focus is on: 𝟭. Designing courses that match how people actually learn 𝟮. Creating clear learning paths with measurable outcomes 𝟯. Building engaging, story-based courses in Articulate Storyline 𝟰. Keeping the experience clean, modern, and easy to navigate 𝟱. Developing scalable learning systems that grow with your business 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀: For over 𝟏𝟏 𝐲𝐞𝐚𝐫𝐬, I’ve helped turn complex ideas into clear, engaging, and results driven eLearning experiences. I create structured online courses, SCORM-compliant training, and scalable programs for modern LMS platforms, with strong expertise in Articulate Storyline. So far, I’ve built 𝟔𝟎𝟎+ 𝐨𝐧𝐥𝐢𝐧𝐞 𝐜𝐨𝐮𝐫𝐬𝐞𝐬 and worked on 𝟏𝟓+ 𝐋𝐌𝐒 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬, delivering training across industries like AI, healthcare, real estate, leadership, cybersecurity, financial education, workplace safety, customer service, and more. Some of my work in dealership training, built in Articulate Storyline, has supported programs used within networks representing brands like 𝐇𝐨𝐧𝐝𝐚, 𝐓𝐨𝐲𝐨𝐭𝐚, 𝐕𝐨𝐥𝐤𝐬𝐰𝐚𝐠𝐞𝐧, & 𝐅𝐨𝐫𝐝. I’ve also supported training initiatives in the landscaping industry. I’m a 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 freelancer on Upwork, placing me among the top 𝟏% of professionals known for delivering high-quality work and strong client satisfaction. 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗪𝗶𝘁𝗵 𝗦𝗺𝗮𝗹𝗹 & 𝗚𝗿𝗼𝘄𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀: You don’t need a large budget or a big team to work with me. About 𝟖𝟎% 𝐨𝐟 𝐦𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 are small to medium businesses with limited resources, and I genuinely enjoy working this way. I focus on practical, cost-effective solutions that deliver high-quality online courses without unnecessary complexity. 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 & 𝗚𝗹𝗼𝗯𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: I’ve collaborated with organizations including: 𝟭. QAFCO 𝟮. Tenneco 𝟯. Kerry Group 𝟰. AT&T 𝟱. One Communications This experience has shaped how I approach large-scale eLearning—bringing structure, clear communication, and scalable systems into every project, especially in Articulate Storyline and SCORM-based environments. 𝗔 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗔𝗰𝗿𝗼𝘀𝘀 𝗔𝗹𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀 Whether you're starting from scratch or building a large training program, I bring the same level of clarity, quality, and attention to detail. The goal is always the same, creating engaging, effective courses that deliver real results, regardless of project size. I look forward to collaborating on online courses and eLearning experiences that engage learners and deliver real, measurable results. Message me today to see how I can bring your course vision to life! 𝗕𝗲𝘀𝘁 𝗥𝗲𝗴𝗮𝗿𝗱𝘀, Hafiz S.

Hello! I’m a bilingual Customer Success Manager with experience supporting SaaS, EdTech, and enterprise clients across the U.S. I specialize in client onboarding, relationship management, retention, LMS support, and cross-functional coordination to help customers stay engaged and successful long-term. I have experience supporting Blackboard environments, virtual learning operations, customer communication, issue resolution, and high-touch client support. My background combines Customer Success, account management, and education, allowing me to communicate effectively with both technical and non-technical stakeholders. Here’s how I can help your team: ✔️ Customer onboarding & adoption ✔️ Client retention & relationship management ✔️ Account coordination & customer communication ✔️ LMS support (Blackboard & Moodle) ✔️ Zoom, Microsoft Teams & remote collaboration ✔️ English-Spanish bilingual support ✔️ Training sessions and customer guidance ✔️ Issue escalation and cross-team follow-up Clients appreciate me for being proactive, organized, calm under pressure, and highly responsive. I genuinely enjoy building strong client relationships and helping customers feel supported and confident throughout their experience. If you are looking for someone who can combine professionalism, empathy, communication skills, and strong customer management experience, I’d love to support your team. Let's connect!

Do you need to build a new training program from the ground up? Do you have existing programs that are outdated, ineffective, fragmented, or missing a strong instructional design foundation? Do you just need a reliable training and development partner? I can help. Clients partner with me when they are preparing for workforce transitions, capturing subject matter expertise before retirement or turnover, scaling onboarding efforts, modernizing training programs, or creating systems that support long-term organizational growth. I can help transform complex information into structured, sustainable training programs. I bring strategy, architecture, structure, and execution to initiatives designed to perform—not simply inform. My focus is helping organizations solve real-world business challenges through knowledge transfer, workforce readiness, onboarding systems, process documentation, learning architecture, and measurable performance outcomes. As an Upwork Top Rated Plus professional (Top 3% Worldwide), I maintain a 100% client satisfaction score, and have a proven track record of delivering high-quality, results-driven solutions. 𝗪𝗛𝗔𝗧 𝗜 𝗛𝗘𝗟𝗣 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗪𝗜𝗧𝗛 ✔ Knowledge Capture & Transfer Systems ✔ Training Programs Built from the Ground Up ✔ Workforce Readiness & Onboarding Programs ✔ Process Documentation & SOP Development ✔ Curriculum Architecture & Learning Journeys ✔ Leadership Development Programs ✔ Learning Program Modernization ✔ Rebranding Projects ✔ Organizational Knowledge Retention ✔ Instructional Design & Learning Strategy ✔ eLearning & Multimedia Development ✔ Career Transition Support (Individuals & Workforce Outplacement Services) ✔ Video Production 𝗪𝗛𝗢 𝗜'𝗩𝗘 𝗛𝗘𝗟𝗣𝗘𝗗 I've worked across automotive, financial services, government, healthcare, higher education, insurance, life sciences, logistics, manufacturing, nonprofit, oil and gas, pharmaceuticals, retail, services, startups, and transportation. My client list includes: AbbVie, Anthem, BNSF Railway, Cleveland Clinic, DIA, Federal Government, FedEx, Fifth Third Bank, Girls on the Run, Healthfirst, Heinen's, Intuit, Local Governmental Agencies, Nationwide Insurance, Oswald, PNC Bank, Savers, State Farm, State Governmetal Agencies, Supreme Court of Ohio, Target, Tesla, Teva Pharmaceuticals, UCLA, USC, Verizon, and many more! 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 To maintain quality and client satisfaction, I work exclusively through Upwork and partner with a select number of clients at any given time. This allows me to remain responsive, focused, and fully invested in each engagement. I am happy to provide a high-level estimate at no cost. If a more exact estimate is needed, I strongly recommend a paid engagement to allow me to review your materials, identify needs and gaps, develop a plan, and then recommend an approach. I welcome only those that are ready to get started. Serious inquiries only, please. 𝗧𝗘𝗖𝗛𝗡𝗢𝗟𝗢𝗚𝗜𝗘𝗦 & 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 360Learning • Absorb • Adobe Captivate (all versions) • Adobe Creative Cloud • Articulate 360 (Rise 360, Storyline 360) • Camtasia • Canva • Canvas • ChatGPT • Claude • Colossyan • Cornerstone • Docebo • Eleven Labs • Elucidat • Envato • H5P • HeyGen • Kling AI • LearnDash • LearnUpon • LearnWorlds • Lectora • Moodle • Powtoon • Reach 360 • Runway • SAP Litmos • Revoicer • SkyPrep • Synthesia (Enterprise Partner) • TalentLMS • Thinkific • Tovuti • Vyond (Enterprise Agency partner) • Wellsaid Labs and more! 𝗥𝗔𝗧𝗘𝗦 Please note that my rates vary depending on the project type, scope, complexity, timeline, turnaround expectations, and organization type. Engagement options include: • Hourly • Fixed-Price Milestones (worry-free, all-inclusive) • Prepaid Blocks of Hours • Monthly Retainers • Discounted Rates will only apply during slow periods which is hard to predict Standard Hourly Rates Elearning Development Only = $45-$55 Elearning Development & Instructional Design = $55-$65 Instructional Design Only = $65-$75 Manager / Project Management = $75-$85 𝗠𝗬 𝗛𝗢𝗨𝗥𝗦 Monday–Friday 8:00 AM–8:00 PM EDT Closed Saturdays, Sundays, and All Holidays (Regular, U.S., Federal) 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗨𝗽𝘄𝗼𝗿𝗸 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲 𝗮 𝗰𝗼𝗺𝗽𝗹𝗶𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝗰𝗮𝗹𝗹. Please do not include any personal contact information in your message. Upwork monitors all communications and may automatically remove contact details before I receive your message. Sharing personal contact information prior to a formal contract being in place may also violate Upwork’s Terms of Service and could result in account restrictions or suspension. To remain compliant with Upwork’s policies, all communication must stay on the platform until a contract has been officially established. Once a contract is in place, we can discuss alternative communication methods if needed. Thank you!