What does a GoLearn specialist do?
A GoLearn specialist administers the GoLearn Learning Management System to support organizational training operations and user access. This role bridges technical system management with instructional deployment by configuring security permissions, troubleshooting user issues, and deploying web-based courses. The specialist acts as the primary liaison between internal stakeholders and the GoLearn vendor to resolve complex technical barriers. They also generate compliance reports by integrating training data from GoLearn with PeopleSoft HCM systems.
- Manage user access and system security by establishing permissions, maintaining administrator roles, and auditing business rules to protect sensitive training data. This includes serving as the GoLearn Security Administrator to enforce governance requirements and ensure only authorized personnel can modify critical system configurations or view restricted learner records.
- Design, test, and deploy web-based courses while resolving third-party content issues to maintain high quality standards for digital learning materials. The specialist evaluates course functionality across different devices, implements necessary quality controls, and coordinates with instructional designers to fix broken links or formatting errors before launching training modules to learners.
- Triage and resolve user support requests by monitoring the resource mailbox daily and logging technical assistance tickets through ServiceNow for escalation. This workflow involves diagnosing login failures, navigation errors, or completion tracking bugs, then coordinating directly with the GoLearn vendor to implement fixes and communicate resolution status to affected users.
- Create and analyze on-demand analytics reports for compliance and performance metrics by extracting training data from GoLearn and cross-referencing it with PeopleSoft HCM records. These reports help leadership track mandatory training completion rates, identify gaps in employee certification, and validate that workforce development goals align with organizational regulatory requirements.
- Plan and execute system upgrades by defining test scenarios, running validation checks, and documenting results to recommend configuration improvements to system administrators. The specialist collaborates with PeopleSoft module leads to maintain routine data integration efforts, ensuring that user profile updates in the human resources system reflect accurately within the learning platform without manual intervention.
How to hire a GoLearn specialist on Upwork
Step 1: Post a job
Define your learning management needs clearly to attract qualified administrators. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft a precise description. Describe your requirements in a few sentences, and Uma creates a tailored job post for this role. You can write a new post, update a saved draft, or reuse an existing post.
- Specify experience with GoLearn LMS administration, including user support and security permission management.
- List required integrations with PeopleSoft HCM and familiarity with ServiceNow for ticket escalation.
- Detail responsibilities for deploying web-based courses and generating compliance reports from training data.
Step 2: Evaluate candidates
Look for proven expertise in maintaining system stability and managing user access controls. Uma runs instant video interviews and builds shortlists with side-by-side comparisons to help you assess fit quickly.
- Review portfolios for examples of resolved technical issues and documented system upgrade testing results.
- Check for experience designing analytics reports that merge GoLearn data with external HR systems.
- Verify background in coordinating with vendors to troubleshoot complex platform errors and content failures.
Step 3: Interview your top choices
Discuss specific workflows for handling support requests and managing course deployments. Schedule interviews within Upwork Messages, which generates an immediate transcript and summary after each session.
- Ask how they triage daily resource mailbox inquiries and prioritize critical system performance risks.
- Request examples of business rules they configured to maintain secure admin roles and user access.
- Inquire about their process for validating third-party content quality before publishing web courses.
Step 4: Agree on scope and begin work
Set clear milestones for administrative tasks, reporting deliverables, and system maintenance windows. Use Upwork Messages and the contract workroom for all communication and project management needs.
- Define deliverables such as monthly compliance reports and completed user access audits.
- Establish protocols for identity verification and use hourly tracking for ongoing support tasks.
- Secure the engagement with project funds and Hourly Payment Protection for financial safety.
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