Hire the Best NinetyTen Engage Specialists

Client Success Manager | Digital Marketing Account Manager | Client Relations I’m a Client Success and Operations professional with 15+ years of experience in client management, customer service, digital marketing, sales, legal intake, and business operations. I specialize in building strong client relationships, managing accounts, coordinating teams, and ensuring projects and client requests are handled efficiently and professionally. My digital marketing experience includes working with Google Ads, Meta Ads, social media campaigns, and marketing performance reporting. I’ve worked directly with clients and internal teams, serving as a primary point of contact, providing campaign updates and recommendations, managing client expectations, and supporting retention and account growth. My key strengths include: Client Success & Account Management Digital Marketing & Google Ads Meta Ads & Social Media Marketing Customer Retention & Relationship Management Project & Operations Management Client Onboarding & Legal Intake CRM Management — Salesforce, GHL & Zoho Real Estate Coordination Reporting, Analytics & Process Improvement I’m proactive, organized, dependable, and comfortable working with U.S.-based clients and remote teams. My goal is simple: make sure clients feel supported, informed, and confident that their business is in good hands. I’m also a 4th-year BS Psychology student and a Certified Human Resource Associate (CHRA™), with additional training in Lean Six Sigma and workplace-related skills.

Hi, I’m Joan! I help coaches, founders, and online businesses turn their audience into real conversations, qualified leads, and paying clients. Most VAs focus on tasks like posting content or replying to messages. I focus on what actually grows your business: → Turning comments into conversations → Turning conversations into leads → Keeping your audience engaged so they don’t go cold 🚀 How I Support Your Growth Community & Engagement Management - Daily engagement across Facebook groups, LinkedIn, and Instagram - Thoughtful comment replies that spark real conversations (not generic responses) - Proactive interaction to keep your audience active and loyal DM Management & Lead Conversion - Responding to inbound messages in a natural, non-salesy way - Qualifying leads and guiding them toward your offers - Following up with warm prospects so opportunities aren’t missed Content Support (That Drives Action) - Writing captions and replies designed to increase engagement - Repurposing content for better reach - Identifying what your audience actually responds to AI + Workflow Support - Using tools like ChatGPT, Gemini, and Claude to speed up content and responses - Simple automations with Zapier to save time and stay consistent 📈 What You Can Expect ✔ More engagement that actually leads somewhere ✔ More conversations in your inbox ✔ More potential clients entering your pipeline ✔ A consistent, active community (without you doing everything) 💡 Why Clients Work With Me I’m not just here to “assist.” I think like a business owner and focus on results, not just tasks. With 7+ years in executive support, digital marketing, and community management, I understand how operations, content, and audience behavior all connect and how to turn that into growth. 🎯 If You’re a Good Fit… You’re: - A coach, consultant, or online business owner - Already posting content but not getting enough leads - Looking for someone proactive, not someone you have to manage Let’s talk about how we can turn your audience into actual clients.

🎖️ Top Rated Plus Freelancer | Top 3% of Talent | 100% Job Success Score | 3+ Years Experience Most companies don't lose customers because of their product. They lose them through slow onboarding, poor adoption, and customer operations that don't scale. I'm a Client Success Manager and AI Ops Expert helping SaaS, Cybersecurity, EdTech, FinTech, and Digital Agency Start ups improve onboarding, increase retention, and build scalable customer experiences. I've managed customer portfolios exceeding $5M ARR, maintained retention rates above 90%, reduced time-to-value by up to 35%, and built systems that improve customer health visibility and expansion opportunities. Core expertise: ✔ Customer Onboarding & Implementation ✔ Retention & Churn Reduction ✔ Customer Success Operations ✔ AI-Powered Workflow Optimization ✔ CRM & Lifecycle Management ✔ QBRs & Executive Reporting ✔ Customer Health Scoring ✔ SOP Development & Documentation ✔ Cross-Functional Project Management ✔ Automation & Operational Efficiency I use AI and automation tools including ChatGPT, Claude, HubSpot, ClickUp, Zapier, Make, and Notion AI to help teams scale without increasing headcount. Let's build customer experiences that scale!

Relationship-driven businesses typically start because of a founder's deep passion to help the people they serve. It's what gets them out of bed in the morning. But delivering that seamless experience to every client requires a whole world of systems, follow-up, technology, and coordination happening behind the scenes. This is where I come in. Over ten years working directly alongside service-based business owners and entrepreneurs, I've developed a habit of looking at the full picture: where clients come from, how they're handled, where the process breaks down, and what needs to improve so that passion can actually reach the people it's meant for, without burning out the person running it. I work at the intersection of operations, client experience, and technology. AI and automation are part of that picture, but applied strategically. Pushing automation into every corner of a business just to check a box can create as many problems as it solves. What actually works is a thoughtful integration that supports the team and enhances the client journey without losing the human qualities that relationship-driven businesses are built on. My job is to see how all those pieces connect, where they create friction when they don't, and to make sure nothing important falls through the cracks from first contact to loyal client. I'm bilingual in English and Spanish, which adds real value for businesses working across language and culture, and I work well in environments where trust, nuance, and follow-through are non-negotiable.

✅ Accurate Results ✅ 24/7 Available ✅ High-Quality Work Within Tight Deadlines I help businesses stop losing leads and clients by building automated CRM systems, retention workflows, and follow-up pipelines that run consistently — even when you're not watching. With 5+ years of experience in service-based and healthcare industries, I specialize in GoHighLevel automation, CRM management, and customer success strategies that turn scattered pipelines into predictable, scalable growth. 🔧 GHL Automation & CRM Management GoHighLevel workflows, pipelines, and automation setup CRM buildouts, tagging, segmentation & pipeline management Lead capture automation, triggers & smart follow-up sequences Funnel and campaign integration within GHL CRM data cleaning, migration & ongoing maintenance Calendar & appointment scheduling automation via GHL Sub-account setup, snapshot management & onboarding configuration SOP documentation for repeatable GHL workflows and processes 🤝 Customer Success & Retention Client onboarding systems & relationship management Lead qualification, nurturing & appointment setting Multi-channel follow-up (email, Instagram, Facebook, SMS) Retention workflows that reduce churn and increase LTV Re-engagement campaigns for cold or inactive leads In healthcare, I managed client follow-ups, tracked adherence, monitored progress, and ensured timely interventions — directly improving retention and outcomes. In beauty and skincare brands, I handled inbound leads, nurtured prospects, and converted inquiries into paying clients. 📊 Data & Lead Intelligence High-volume data entry with 99%+ accuracy CRM data cleaning, validation & structured organization B2B/B2C lead generation, prospecting & contact enrichment Pipeline reporting and performance tracking within GHL 📈 What You Can Expect ✔ An organized, automated CRM that works while you focus on growth ✔ Fewer missed leads and faster, more consistent follow-ups ✔ Higher conversion rates from lead to paying client ✔ Stronger long-term client retention ✔ Systems built to scale — not just tasks completed 💡 Why Clients Choose Me I don't just set up tools — I build systems that solve real business problems. I'm detail-driven, proactive, and focused on outcomes, not just outputs. If your CRM feels chaotic, your follow-ups are inconsistent, or leads are falling through the cracks, I'm the person who fixes that. 📩 Send me a message — let's build a system that works for your business. — Judith Richard

Running an event and need someone who already knows what needs to happen next? I specialize in events operations support managing speaker outreach pipelines, coordinating logistics, and keeping every moving part on track from first contact to final delivery. I've spent 6+ years as the operational backbone behind U.S.-based events brands, virtual summits, and multi-city live tours. I work across the full event lifecycle which means you get one person who handles the research, the outreach, the scheduling, the follow-ups, and the execution without needing to be managed. What I can take off your plate: ✔ Speaker and venue partner research and outreach ✔ Outreach pipeline tracking — every conversation followed up, nothing goes cold ✔ Event scheduling, logistics coordination, and calendar management ✔ Multi-city event coordination and expansion support ✔ Attendee, partner, and vendor communications management ✔ Social media content scheduling and content calendar management ✔ CRM management, workflow builds, and backend operations ✔ Brand consistency across online and onsite touchpoints Work that shows the range: → Operations lead for a 25-speaker virtual summit — managed the full speaker pipeline from research to post-event, launched the social media campaign, created branded graphics, edited reels, and maintained daily posting throughout → Events operations support for multi-city U.S. tours — venue coordination, performer outreach, logistics, and social media execution across multiple active events simultaneously → Led the events team at Rex Publishing for 8 years — 30+ annual conferences with up to 2,000 attendees, ₱100M events budget, on-ground oversight across cities, direct collaboration with the Office of the President on special annual projects I'm based in the Philippines with full availability for U.S. Eastern Time overlap. I've worked exclusively with U.S.-based clients remotely for 6+ years — the timezone, communication, and workflow fit is already there. If your events are growing faster than your capacity to manage them, that's exactly the problem I solve.