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I am Alena, your dedicated Salesforce Developer and Expert with 10+ years of experience and 100+ exciting projects delivered for startups, growing companies and my enterprise clients. 💼 What I deliver: • Custom Salesforce Development (Apex, LWC, Flows, Triggers) • API Integrations (REST, SOAP, Webhooks, external SaaS platforms) • CRM Architecture & Scalable Data Models • Agentforce and other AI capabilities • Salesforce Automation & Process Optimization • Experience Cloud Portals & Customer Platforms • Sales Cloud, Service Cloud, Experience Cloud (Community Cloud), Marketing Cloud, Financial Cloud, Health Cloud. • AppExchange App Development & Security Review. • Migration from any legacy system or CRM (HubSpot, Monday, Zoho, Pipedrive, etc) 🛠 Tech Stack: Apex · LWC · Flow Builder · REST/SOAP APIs · SFDX · Git · CI/CD · Heroku · AWS · MuleSoft · Zapier · Node.js · JavaScript 🏢 Industries: SaaS · Fintech · Healthcare · eCommerce · Real Estate · Marketing · Government · Non-Profit · Human Resources 🤝 How I work: I focus on building solutions that are not only technically solid but also aligned with business processes, ensuring long-term scalability and usability 👥 Need more capacity? I collaborate with an in-house Salesforce team of 150+ specialists, allowing me to support larger projects, dedicated teams and long-term engagements 📩 Let’s build a Salesforce solution that actually works for your business

Hey guys! I am Dawid, and I help companies fix, optimize, and scale Salesforce and CRM systems to prevent lost leads, broken workflows, and inaccurate revenue reporting. I am a Certified Salesforce Developer/Consultant/Admin/Architect with 10+ years of hands-on experience in designing and delivering complex CRM, sales, and customer management solutions across different sectors including NGO, manufacturing, e-commerce, high-tech startups, and others. Proven expertise in leading end-to-end implementations of Sales Cloud, Service Cloud, Experience Cloud, CPQ, and NPSP, with strong focus on system architecture, integration, automation, compliance, and CRM setup processes. I also have experience working with related business platforms and integrations such as HubSpot, Zoho CRM, WordPress, email marketing tools, and Microsoft BI solutions, helping businesses connect sales, reporting, marketing, and customer operations into one scalable ecosystem. As a Salesforce consultant and HubSpot developer, I understand how important it is to create scalable CRM processes that improve pipeline visibility, automate communication, and support growing sales teams. Adept at collaborating with stakeholders, managing technical teams, and ensuring business alignment. Holds 10 Salesforce certifications and a solid background in both development (Apex, LWC) and DevOps practices. Passionate about building scalable, secure, and user-focused CRM systems. Skills and Expertise: 🔹Strong expertise in no-code/configuration tools such as Flows, Process Builder, Layouts, Custom Objects, Reports, and Dashboards 🔹Extensive experience with Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, NPSP, CPQ, Commerce Cloud, Revenue Cloud, and others 🔹Experience with CRM setup, HubSpot setup, and optimization of customer lifecycle and sales processes 🔹Knowledge of HubSpot, Zoho CRM, and integrations with external business systems and marketing platforms 🔹Experience supporting email marketing, lead nurturing, customer segmentation, and automated outreach campaigns 🔹Understanding of email marketing workflows, lead management, automation, and customer engagement processes 🔹Excellent communication and stakeholder management skills, effectively bridging technical teams and business users 🔹Broad knowledge of B2B solution architecture and technologies beyond Salesforce, enabling comprehensive enterprise-grade system design 🔹Ability to design scalable, secure, and user-focused CRM solutions that drive business value 🔹Skilled in DevOps and CI/CD processes using Salesforce CLI, Git, Azure DevOps, Bitbucket Pipelines, and GitHub Actions 🔹Apex, Lightning Web Components (LWC), Visualforce, integrations via REST, SOAP, OAuth, and GraphQL APIs 🔹Familiarity with full stack development concepts, WordPress development environments, and reporting tools including Microsoft BI 🔹Experience collaborating with technical teams that include full stack developers, analysts, and WordPress developers My Salesforce Certifications: 🔸Salesforce Certified Administrator 🔸Salesforce Certified App Builder 🔸Salesforce Certified Platform Developer I 🔸Salesforce Certified Platform Developer II 🔸Salesforce Certified Data Architect 🔸Salesforce Certified Sales Cloud Consultant 🔸Salesforce Certified Service Cloud Consultant 🔸Salesforce Certified Sharing and Visibility Architect 🔸Salesforce Certified Application Architect 🔸Salesforce Certified B2B Solution Architect If you're looking for a Salesforce expert, CRM consultant, HubSpot developer, WordPress developer, or full stack developer to improve your system, build new functionality, optimize sales operations, or solve complex CRM challenges, feel free to send an invite and we can discuss your project.

Helping manufacturing and industrial teams build scalable CPQ, quoting, pricing automation, quote generation, proposal generation, and quote-to-cash systems that actually work in real sales operations. Experience working with CPQ platforms including Salesforce CPQ, Revenue Cloud, Oracle CPQ, Apttus CPQ, custom product configurators, and pricing automation solutions. Verticals: industrial equipment, HVAC & mechanical contractors, contract manufacturing, building materials, engineered products, custom assemblies, field services. Where I've helped: Spreadsheets → structured quoting & pricing automation Moved pricing logic, product configuration rules, pricing configuration, quote generation processes, and approval workflows out of Excel into scalable CPQ and quote management systems sales reps can actually use without breaking pricing. Homegrown tools → maintainable quote-to-cash systems Preserved existing business logic while removing single-developer dependency and improving maintainability, quoting workflows, sales operations visibility, CRM automation, and RevOps processes. Document builders (PandaDoc, Qwilr) → automated proposal generation Connected configuration, pricing engines, CRM data, Salesforce CRM, and ERP systems so quotes, proposals, SOWs, and sales documents generate automatically from rules instead of manual assembly. Heavy CPQ (Salesforce CPQ, Oracle CPQ) → right-sized implementation Simplified existing CPQ setups, pricing workflows, quote generation processes, product configuration models, and product configurators — or replaced overengineered systems with tools that better match how the sales team actually sells. Quote-to-cash workflow setup end-to-end Quotes → proposals → contracts → e-sign → sales orders → fulfillment Built full document automation flows with branded proposal generation, contract generation, approval routing, e- sign integration (DocuSign, PandaDoc, native e-sign), and downstream Sales Order / Purchase Order automation. Approved quotes flow directly into fulfillment without manual re-entry, duplicate data entry, pricing mismatches, or version control issues between sales and operations. Experience with: CPQ, Configure Price Quote (CPQ), Salesforce CPQ, Revenue Cloud, pricing automation, pricing configuration, proposal automation, sales quoting, quote generation, proposal generation, RevOps workflows, Quote to Cash (QTC), sales document automation, CRM automation, Salesforce CRM, Salesforce Sales Cloud, product configuration, approval workflows, contract management, ERP/CRM integration, API integration, subscription pricing, dynamic pricing, sales operations, and quote-to-cash processes. Not sure where to start? Send a quick overview of your current quoting process, pricing workflow, quote generation process, CPQ implementation, or proposal generation setup — I’ll take a look and share what I’d improve, no commitment required.

👋 Hello! I'm Anthonio, a seasoned and certified Freshworks Expert and consultant, passionate about enhancing your customer experience. With expertise in the entire Freshworks suite and a knack for tailored customization and integration, I optimize workflows and provide comprehensive training. My goal is to empower your team, transform data into insights, and ensure a seamless, efficient customer service operation. When you choose me, you're selecting a partner dedicated to exceeding your expectations, driving growth, and revolutionizing your customer engagement. Freshworks Technologies: Freshdesk Freshchat Freshservice Freshsales

Salesforce Certified Developer and Technical Solutions Architect with 20+ years of experience delivering cutting-edge Customer Relationship Management and Business Intelligence solutions for SMBs and startups. With 400+ successful projects in my portfolio, including 20+ for Fortune 500 companies, I help businesses unlock the full power of Salesforce with efficient, scalable, and secure solutions. I provide end-to-end services from discovery and technical architecture design to full-cycle implementation and ongoing support, using the latest best practices. Salesforce Expertise ✅ Implementation & Support Salesforce Sales, Service, Digital Experience (Communities), Field Service Lightning (FSL), Financial Services Cloud, NPSP, CPQ, Agentforce Configuration, setup, and optimization tailored to your business needs. Turn-key Services I provide: 🔹 Requirements gathering, process optimization, and UX design 🔹 Architecture design, customization, and development 🔹 Data migration (including large-scale migrations with 1M+ records) 🔹 Admin, power user, and developer training 🔹 System audit and configuration review with roadmap recommendations ✅ Custom Development APEX, LWC, Aura, Visualforce, Flow, JavaScript Supporting, fixing, and enhancing existing Salesforce customizations ✅ AppExchange Development Architecting, developing, and publishing 20+ Salesforce products. Expert in passing Salesforce Security Review ✅ Salesforce to 3rd party systems Integration & Hybrid Solutions 🔹 Hybrid solutions and full-stack development with Heroku, GCP, Azure, SAP, AWS using Java, .Net, Python, Node.js, ABAP, UI5. 🔹 Integrations with SAP (8 years of experience), AWS (Amazon Connect), Google, Intuit, Atlassian, Microsoft, ServiceNow, Oracle, OpenAI, Stripe, PayPal, PandaDoc, DocuSign, WhatsApp, LinkedIn 🔹 ETL & Data Sync tools: Jitterbit, MuleSoft, Dell Boomi, Pentaho DI, Talend, Pervasive, SAP PI 🔹 IoT & VR Solutions: Space management (Smart Parking, Smart Office), Digital Twins, VR CRM, AI chatbots, LLM integration ✅ Accelerators for Faster Implementation: 14+ pre-built Salesforce packages for HR, Project Management, Space Management, Sales Productivity, and more. Let’s collaborate to unlock Salesforce’s full potential for your business. 📩 Contact me today to discuss your project!

I'm an Email Developer and Email Marketing Strategist with a programming background in AI-powered automation and system architecture. With 15+ years of experience, 4,000+ projects delivered for 1,900+ clients worldwide, I build production-ready email systems - not just templates - combining clean HTML/CSS, lifecycle automation, marketing strategy, deliverability expertise, and AI-driven workflows under one roof. Top Rated Plus on Upwork with $700K+ in earnings. What I do: 1. Email Development (Core) Custom HTML/CSS email builds - mobile-responsive, dark-mode-ready, cross-client tested. I work across Mailchimp, HubSpot, Salesforce / Pardot, Marketo, Klaviyo, ActiveCampaign, Campaign Monitor, SendGrid, and Iterable. In 2015, Mailchimp recognised me for identifying and fixing critical rendering bugs in their templates. Certified Mailchimp Partner. 2. Email Marketing Strategy & Execution End-to-end email marketing - audits, campaign planning, segmentation, lifecycle automation (welcome, nurture, re-engagement, winback), A/B testing, and performance optimisation. I build scalable, compliant email programs with predictable long-term performance. I handle both strategy and execution end-to-end. 3. AI Architecture & Intelligent Automation I build AI-powered audit and automation systems connected directly to your ESP/CRM via MCP servers. AI analyses your flows, campaigns, deliverability, and engagement data in real time - producing structured audit reports and prioritised fix lists. Examples: automated Klaviyo flow audits with copy rewrites, real-time deliverability monitoring, and engagement scoring. I also build RAG MCP servers that let AI reference your internal docs, brand guidelines, and performance history during audits and content generation. 4. Front-End & Automation Development Custom applications, internal tools, dashboards, and integrations using JavaScript, Python, React, Google Apps Script, and n8n. I connect CRMs, ESPs, databases, Google Sheets, and APIs into unified automated workflows. Core services: ★ Custom email development (HTML/CSS, dark mode, responsive, cross-client) ★ Email marketing strategy, audits & campaign execution ★ AI-powered ESP/CRM audits via MCP server integration ★ RAG MCP servers for context-aware AI recommendations & content generation ★ Lifecycle automation (welcome, onboarding, nurture, re-engagement, winback, lead scoring) ★ Deliverability setup & troubleshooting (SPF, DKIM, DMARC, sender reputation) ★ Segmentation strategy (openers, clickers, inactive users, RFM, predictive) ★ A/B testing, reporting & performance optimisation ★ Advanced ESP customisation (HubSpot HubL, Salesforce AMPscript, Marketo Velocity) ★ AI agents & n8n automation systems ★ CRM & ESP integrations (HubSpot, Salesforce, Marketo, Mailchimp, Klaviyo, ActiveCampaign) ★ Custom Google Sheets & Apps Script solutions (dashboards, triggers, integrations) ★ API-based integrations & webhook workflows ★ Cross-client email testing (Litmus, Email on Acid, dark mode, Outlook VML fixes) Why work with me: ★ 15+ years in email development and email marketing ★ 4,000+ projects for 1,800+ clients (Microsoft, Netflix, Unilever, Toyota, Adobe, BBC, Meta, Amazon Prime Video, TikTok, Adidas, Sony, Coca-Cola, Hyundai, LG, Renault, Bayer, 3M, and more) ★ Member of 32 Upwork Talent Cloud groups (Enterprise Professionals, Microsoft UTC, Netflix Print Production, Unilever, Tata Communications, Holland & Barrett, Janus Henderson, and others) ★ AI-powered audit and automation capabilities (MCP + RAG architecture) ★ End-to-end ownership - strategy, development, execution, optimisation ★ Clean, maintainable code and scalable architecture Certificates: HubSpot Marketing Software, HubSpot Email Marketing, HubSpot Contextual Marketing, Mailchimp Email Automations, Mailchimp Foundations, Python (Alison), Salesforce for Admins, Managing DNS, Advanced CSS Media Queries, Google Ads Measurement. Skills: HTML5, CSS, Email Development, Email Deliverability, AMPscript, HubSpot HubL, Marketo Velocity, JavaScript, Python, React, Google Apps Script, n8n, APIs & Webhooks, MCP Servers, RAG Architecture, AI Agents, Marketing Automation, CRM Integrations I use AI as a development and analysis accelerator - speeding up coding, testing, auditing, and iteration - while maintaining full control over architecture, logic, and production quality. Availability: ★ Mon–Thu: 3:00 AM – 11:00 AM EST, 3:00 PM – 7:00 PM EST ★ Friday: 3:00 AM – 11:00 AM EST