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👨‍💼 Microsoft Certified | Microsoft 365 • Intune • Azure • Windows Server Administrator I am a Microsoft Certified IT professional with 8+ years of experience delivering secure, reliable remote IT services for USA, Canada, and global clients. I specialize in Microsoft 365 administration, security implementation, Intune endpoint management, Azure AD, and Windows Server infrastructure. I have managed Microsoft 365 environments end to end, led complex email migration projects, implemented security best practices, and provided Tier 2/3 user support. I am recognized for my structured troubleshooting approach, strong communication, and ability to align IT solutions with business goals. 🔹 Microsoft 365 (Office 365) Administration ✔ End-to-end Microsoft 365 tenant administration ✔ New tenant setup, domain onboarding & DNS configuration ✔ DNS records: MX, SPF, DKIM, DMARC, TXT, SRV, CNAME ✔ Exchange Online administration & mail flow management ✔ Microsoft Teams, SharePoint Online & OneDrive administration ✔ User onboarding/offboarding & license optimization ✔ Microsoft 365 Apps deployment & configuration ✔ Ongoing monitoring, troubleshooting & user support 🔐 Security & Compliance (Microsoft 365) ✔ Microsoft Defender for Office 365 (anti-phishing, Safe Links, Safe Attachments) ✔ Multi-Factor Authentication (MFA) ✔ Conditional Access policies ✔ Security & Compliance Center administration ✔ Tenant hardening using Microsoft best practices ✔ Audit logging & compliance monitoring 📧 Email Migration Experience ✔ Microsoft 365 cross-tenant migrations ✔ Google Workspace (G Suite) → Microsoft 365 ✔ GoDaddy → Microsoft 365 ✔ Cutover, staged & hybrid migrations ✔ Minimal downtime with structured user communication 📱 Microsoft Intune (Endpoint Management) ✔ Intune MDM & MAM setup and administration ✔ Windows & macOS device enrollment ✔ Compliance, configuration & security policies ✔ Application deployment & patch management ✔ Conditional Access integration ✔ Endpoint security baselines ✔ Remote device troubleshooting & support 🖥 Windows Server & Infrastructure ✔ Windows Server 2012 R2 / 2016 / 2019 / 2022 ✔ Active Directory domain setup & administration ✔ Azure AD Hybrid & ADFS ✔ DNS, DHCP, File Servers & Print Servers ✔ Group Policy management ✔ Remote Desktop Services (RDS) ✔ Backup solutions & server monitoring ✔ Domain migrations ✔ Hyper-V virtualization ✔ VPN configuration & support 💻 End-User & OS Support ✔ Windows 7, 8, 8.1, 10, 11 ✔ macOS support ✔ OS installation, upgrades, patching & backups ✔ Antivirus & endpoint protection ✔ Software & driver installation ✔ VPN connectivity & Azure AD device join ✔ End-user training & documentation ⭐ Why Clients Choose Me ✔ 8+ years of hands-on IT experience ✔ Microsoft Certified professional ✔ Proven experience supporting USA & Canada clients ✔ Strong focus on security, stability & compliance ✔ Clear communication with technical & non-technical users ✔ Reliable, proactive & detail-oriented approach I take pride in understanding client requirements thoroughly and delivering secure, scalable, and dependable IT solutions that support long-term business success. 🎓 Education & Certifications 🎓 BSc (Hons) Computing – 2020 Wrexham Glyndŵr University, Wales ✔ MS-102: Microsoft 365 Administrator ✔ Microsoft 365 Certified: Endpoint Administrator Associate ✔ AZ-900: Microsoft Azure Fundamentals ✔ MCSA Windows Server 2016 (70-740) ✔ MCSA Windows Server 2012 R2 (70-410, 70-411, 70-412) ✔ Microsoft Certified Professional

Hello there! 👋 I help businesses secure, manage, and automate devices with Microsoft Intune, ensuring compliance, zero-touch onboarding, and a seamless end-user experience. If you’re looking for a proven Intune Expert who delivers fast and reliable results, you’re in the right place. 👨‍💻About Me: 👨🏻‍🎓 Microsoft Certified Professional (since 2020) 💻 7+ years as a Microsoft Modern Workplace / Intune Engineer 🏆 50+ Successful Intune Implementations (SMEs + Enterprise) 📲 5000+ Cross-platform devices onboarded 💼 Work experience with IT Teams and Business Owners worldwide 🔑Key Areas of Expertise: ✔Live Intune Support & Consultation ✔MDM for Windows, macOS, iOS & Android ✔MAM for BYOD (iOS, Android, Windows) ✔Endpoint Security with Microsoft Defender for Endpoint ✔Windows Autopilot (Cloud + Hybrid) for Zero-Touch deployment ✔Conditional Access & Identity-based Access Controls ✔Simplified App Deployment across all platforms ✔Entra Hybrid Join, Co-Management (SCCM + Intune) ✔Automated Device Enrolment (ADE) via Apple Business Manager ✔PowerShell Automation & Policy Deployment ✔CIS / NIST Aligned Security Hardening ✔Ongoing Support, Optimization & Maintenance 🎓Certifications: ✔Microsoft 365 Certified: Endpoint Administrator Associate ✔Microsoft 365 Certified: Administrator Expert ✔Microsoft Certified: Azure Administrator Associate ✔Microsoft Certified: Azure Fundamentals ✔MCSE: Core Infrastructure ✔MCSA: Windows Server 2016 🚀Recent Projects: ✔Implementation of Hybrid Entra Join for Intune Enrollment ✔Windows device hardening with CIS Best Practices ✔Automated Device Enrollment via Intune for MacOS 🤝What You Can Expect Working With Me: ✔ Clear communication & regular progress updates ✔ Best-practice, security-first configurations ✔ No downtime approach for production environments ✔ Post-implementation documentation & knowledge transfer If you’re ready to modernize, secure, or optimize your Intune environment, let’s talk. Please send me your requirements, and I’ll propose the best next steps. 🤝

Senior System Administrator specializing in Microsoft 365, Active Directory, AWS, and enterprise infrastructure reliability. For the past 4 years, I've been the sole infrastructure consultant supporting production systems for Revalize LLC (USA), managing customer-facing enterprise environments where downtime directly impacts revenue. Alongside this long-term enterprise infrastructure ownership, I've delivered migration and remediation projects for 20+ organizations across SaaS, manufacturing, and professional services. Core expertise: - Microsoft 365 migrations & hybrid Exchange - Active Directory & Windows Server administration - AWS cost optimization & infrastructure reliability - PowerShell automation & process optimization - Disaster recovery & business continuity Clients typically bring me in when: → Migration projects have stalled or lack expertise → Active Directory or mail infrastructure becomes unstable → Production environments lack documentation or monitoring → Infrastructure costs are growing unexpectedly → Internal teams cannot safely troubleshoot production systems Recent project outcomes: → Migrated 500+ users from Exchange 2016 to Microsoft 365 with zero email downtime during 72-hour cutover → Reduced AWS infrastructure costs by 30% ($47K annually) through EC2 rightsizing and Reserved Instance strategy → Restored multi-site Active Directory replication affecting 450+ users across 3 locations within 8 hours → Recovered a non-booting domain controller with SYSVOL/DFSR failures in 6 hours, preventing an authentication outage → Automated user onboarding workflows, reducing provisioning time from 2 hours to 10 minutes Microsoft 365 & Exchange - Exchange Online & hybrid Exchange migrations - Tenant-to-tenant migrations - Hybrid identity (Entra ID / Azure AD) - SharePoint & Teams administration - SPF / DKIM / DMARC configuration - Intune device management & endpoint compliance policies - MFA enforcement, Conditional Access, and Microsoft 365 governance - Exchange sync troubleshooting & mailbox recovery Active Directory & Windows Infrastructure - Domain controller recovery & SYSVOL/DFSR replication repair - Multi-site domain controller deployments - Group Policy management & troubleshooting - FSMO role management & transfer - Hybrid AD environments (on-premises + Entra ID) - Windows Server 2012 R2 through 2022 administration AWS & Cloud Infrastructure - Cost optimization & infrastructure analysis (40-60% average reduction) - EC2 rightsizing & Reserved Instance strategy - RDS performance tuning & elastic pool optimization - CloudWatch monitoring & proactive alerting - VPC design & auto-scaling configuration Infrastructure Reliability & Operations - Disaster recovery planning & backup validation - Production change management & operational handoff - 24/7 emergency support for production infrastructure incidents - Flexible timezone coverage (US, UK, Australian business hours) Additional experience includes VMware vSphere, Hyper-V, Fortinet/pfSense networking, Veeam/Commvault backup solutions, and enterprise ITSM platforms including ServiceNow and JIRA. Certifications: → AWS Certified Solutions Architect – Associate → Microsoft 365 Certified: Fundamentals (2024) → MCSA: Windows Server 2016 → Fortinet NSE 1 & NSE 2 Network Security Clients value reliability, communication, and operational accountability just as much as technical execution. If you need an experienced infrastructure engineer to stabilize, migrate, optimize, or maintain production systems, send me: → Current infrastructure overview (platform, user count, pain points) → Project goals and timeline → Any existing documentation or error logs I respond within 24 hours with a project assessment and approach. Available for scheduled migrations, infrastructure remediation, and urgent production recovery engagements.

With nearly 9 years of experience in IT Support, I have built a strong foundation in , Customer Support, IT Systems Administration, Technical Support, and Microsoft 365 Administration. An IT professional who is passionate about technical support and continuous learning. A person with a positive attitude and a problem solving mindset both in technology and in life. Related Experience and skills : M365 Administration Troubleshooting Exchange / Sharepoint / One Drive / Teams / Migration Entra ID / Intune / Security Defender / Purview Office 365 / Outlook / Windows Troubleshooting Active Directory / DNS / DHCP Windows Server 2022/2016/2012 (Installing/Administering/Maintaining), Routing/Switching LAN/WAN, Remote Technical Support, Help desk Support, Network Security (Firewall, VPN, VoIP), Data Centers, Hardware/Software, Microsoft Office (Word, excel, outlook, PowerPoint), Printers and UPS Currently, I work as a Microsoft 365 Administrator, supporting global Microsoft customers. In Microsoft i also served in the following roles as a Microsoft 365 Support Lead, managing a team of 15 engineers who provided remote support to clients worldwide, I worked as a Level 2 Support SME, assisting Microsoft Support Agents by resolving complex and escalated cases. Awards : Was awarded as the Freelancer of the Year on 2021 for Microsoft Due to the Recent organizational changes in Microsoft I am Actively seeking a position where I can apply my technical skills, expand my experience, and continue building my career in IT Below are my educational qualifications Qualifications : • BSc (Hons) in Computer Network Security(UK) (2016) • CCNA certified. • MS900 certified • HND in Computing and Systems Development (Pearson UK)

CAREER OBJECTIVE Seeking a responsible career in an organization where I can utilize my skills, knowledge to work at my level best. To grow with the organization and deliver best possible services. Work hard to achieve the corporate targets and goals keeping in view the corporate mission and vision., Experience in * 2nd level support for Microsoft Servers * Microsoft 365 New implementation, Migration, Troubleshooting * Install and Maintain windows client OS * Systems and network Configuration, Monitoring troubleshooting * hardware device troubleshooting, replacement ( Desktop , Laptop ) * IT Inventory And Documentation * IT Help Desk * data backup * Firewalls Monitoring and configuration * ERP System Administration * Web Development * PHP,CSS,HTML,Java Script * Web Design * Android

Career Objectives I aspire to join a dynamic organization that offers chances for both personal and professional growth within the Information Technology and Information Security sector. I have a strong passion for ICT Business, IT Security, and Management, which encompasses Technology Management, Advanced Design, Project Coordination, Execution, Team Leadership, and the establishment of effective procedures, processes, and staff training. I am eager to contribute to a quality-certified company where I can showcase my abilities and, in return, become a catalyst for the organization's advancement. Executive Summary As an accomplished IT professional with over two decades of comprehensive experience, I bring a wealth of expertise in Cyber Security, IT Infrastructure, and Revenue Cycle Management (RCM) to the table. With a solid foundation built over 10 years in managerial roles, my focus has been on delivering top-notch ICT Services and Information Security solutions, supported by a robust set of international certifications. Throughout my career, I've demonstrated proficiency across diverse platforms, including Microsoft Windows and Linux, while spearheading numerous projects encompassing planning, development, deployment, implementation, and training. My areas of specialization span Infrastructure Technologies, ICT Business Analysis, IT Security, IT Infrastructure Planning, and IT Services Management (ITSM). In addition to my industry roles, I've leveraged my expertise through freelance endeavors, offering a spectrum of IT services ranging from web development to penetration testing. This entrepreneurial venture has not only broadened my skill set but also provided insights into effective business management and client service delivery. Moreover, my commitment to continuous learning is evidenced by my pursuit of advanced certifications, including the Certified Ethical Hacker V11 program and specialized courses in wireless and mobile hacking. Recently, I further enhanced my proficiency with the completion of the Microsoft Cloud Security Engineering program. I have a proven track record of success in managing IT operations across multiple geographies, having held positions as IT Manager at Virtual Office Solutions and Senior IT Manager at Infopride Solutions, where I oversaw operations in Sri Lanka and Australia, United States Additionally, my consultancy services at Infopride Sub Company Janathakshan Gte Ltd underscore my ability to provide strategic IT guidance to diverse organizations. Specialties: ✅ Cybersecurity Training & VAPT / Penetration test ✅ Microsoft 365 & Microsoft Azure Projects ✅ Cloud Security ✅ Security team building ✅ Microsoft Training ✅ Patch Management ✅ Web Development ✅ Network Security ✅ Other IT Support