Types of Virtual Assistants: 15 Common Roles

A virtual assistant (VA) is an independent contractor who provides administrative, creative, or logistical support to a company remotely. VAs are typically freelancers who work from home.

You’ll find that virtual assistants generally communicate with their clients over the phone, via email, or through other collaborative apps. They help their clients improve productivity by efficiently managing work and providing administrative and creative inputs.

While several types of virtual assistants provide overall and general administrative support, hiring VAs with specific skill sets is common these days.

Often, full-time employees have too much on their plates and have difficulty balancing their load of important and strategic tasks. Many of these can be outsourced to a virtual assistant.

Let's take a closer look at some of the different types of virtual assistants in the market.

Types of virtual assistants

Virtual assistants (VAs) play a crucial role in enhancing productivity by managing various tasks remotely. Depending on their specialized skills, they can provide a range of services, from administrative support to creative and technical assistance. Understanding the different types of virtual assistants can help you find the right role or service to meet your business needs.

1. Data entry

If a company’s employees spend significant time entering data into computer systems, hiring a data entry virtual assistant can help streamline this process and free up in-house resources for more strategic tasks. Virtual assistants in this role can manage tasks like inputting data into databases, transcribing audio and video recordings, maintaining customer records, and organizing notes and calendars.

The ideal data entry VA is detail-oriented, meticulous, and a fast typist. Businesses across various industries, including health care, transportation, retail, law, and finance, can benefit from their expertise.

The job primarily involves:

• Manual typing
• Managing calendars
• Transcribing
• Note-taking

Upwork is an excellent resource for connecting with virtual professionals who can manage your data to enhance your efficiency. Employers can browse VA profiles and post job listings. Virtual assistants looking for work create predefined projects advertising their skills on Upwork’s Project Catalog™ that displays the type of data entry they do.

2. Social media

Maintaining an engaging and relevant social media presence can be challenging and time-consuming. Businesses often require specialized expertise to manage their social media effectively. A social media virtual assistant can be an invaluable asset for businesses looking to enhance their online presence.

For businesses, hiring a social media VA can ensure that content is consistently posted, audience interactions are managed, and marketing strategies are executed efficiently. For virtual assistants, this role is ideal for those who excel in creating content, engaging with audiences, and analyzing social media performance.

The work typically involves:

• Creating and scheduling social media content
• Engaging with the brand’s audience
• Managing paid social media campaigns
• Analyzing content performance and making recommendations

If you’re looking to hire a social media expert, Upwork provides a comprehensive platform to connect with and manage skilled VAs. Businesses can post job listings and social media services, while VAs can explore and apply for social media management projects.

3. LinkedIn assistant

Professionally managed LinkedIn accounts are crucial for businesses to build credibility and attract new audiences. Regularly posting and creating original content on LinkedIn can drive more traffic and sales to your company or personal website. LinkedIn is also a powerful tool for hiring, with more than 1 billion members in over 200 countries and territories worldwide.

A LinkedIn virtual assistant can manage essential business networking tasks including:

• Optimizing LinkedIn profiles
• Creating and scheduling content
• Connecting with the right people
• Recruiting potential hires
• Creating job posts

For businesses looking to enhance their LinkedIn presence, hiring a LinkedIn virtual assistant can be a great solution. Companies can browse profiles on Upwork to find a VA who matches their needs.

4. Bookkeeping

Small businesses often don’t employ full-time accountants; they instead outsource accounting work to virtual assistants who are familiar with the basics of accounting, finance, taxes, and bookkeeping.

VAs use financial software such as Quickbooks to perform tasks like:

• Managing accounts and records
• Bookkeeping
• Completing year-end accounting
• Processing payrolls

Businesses seeking skilled bookkeeping support can find virtual assistants easily on Upwork. Companies can browse through numerous profiles and hire the right talent to handle their accounting needs. Freelancers looking for bookkeeping roles can also explore opportunities on Upwork to connect with potential clients.

5. Graphic design

Artists who are pros at working in Photoshop, InDesign, and Canva can easily work as virtual design assistants for businesses. With the knowledge and skills needed to create attractive artwork, these VAs can help businesses:

• Design social media posts, posters, banners, and websites
• Create graphics to use on their social media pages and website
• Design illustrations
• Create and improve presentation decks
• Edit and manipulate images for branding

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Media houses, digital news platforms, retail businesses, and small publishers often employ graphic design virtual assistants to help with their design needs.

Businesses can find skilled graphic design virtual assistants on Upwork to handle tasks like creating social media graphics, designing banners, and editing images. Hiring a VA for design needs provides access to top talent and flexibility. Designers can also use Upwork to discover opportunities and connect with clients.

6. Real estate

A real estate virtual assistant helps an agent handle time-consuming tasks like market research and paperwork. This can free up the agent’s time to focus on sales and marketing, which are key to running a successful real estate business.

A real estate VA would be responsible for:

• Posting listings on real estate websites
• Posting ads
• Scheduling home viewings
• Managing paperwork
• Researching the real estate market
• Setting up meetings and following up with clients and potential buyers

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Hiring a real estate VA provides essential support and efficiency in managing real estate operations. Real estate VAs often post predefined projects on Upwork’s Project Catalog that potential employers can buy. Employers can post remote real estate jobs on Upwork that VAs can apply for, as well.

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7. E-commerce

As e-commerce gains unprecedented popularity, more and more businesses are beginning to explore the idea of setting up online stores. For this, they usually need someone who knows how virtual stores work and understands how to improve them. An e-commerce virtual assistant can help businesses set up and expand their e-commerce front ends.

Their work typically includes:

• Setting up e-commerce stores and managing them
• Managing inventory
• Listing products
• Writing product descriptions on the e-store
• Classifying products
• Integrating apps
• Writing content

The e-commerce penetration rate in the U.S. is projected to rise by 12.6 percentage points from 2024 to 2029, reaching a peak of 97.09% in 2029. VAs can help businesses set up stores on platforms like Shopify or Wix, write attractive and informative product descriptions, and manage CMS (customer management system) platforms to boost online sales.

Hiring an e-commerce virtual assistant is an asset investment that can quickly expand e-commerce platforms and drive sales. Freelancers looking to contribute their e-commerce expertise can explore opportunities on Upwork.

8. Administrative

While all of the above VA roles are based on specific expertise, offering a general service can often be just as useful to businesses. Offices often need an administrative assistant who can handle a plethora of tasks that fall through the cracks in a bustling and hectic office space.

Here are some tasks that an administrative VA might handle:

• Managing work emails and phone calls
• Scheduling meetings
• Making travel arrangements
• Entering data
• Maintaining expense reports
• Filing paperwork
• Conducting research
• Proofreading

Those with former experience as an office manager or an administrative assistant in an organization are likely to find this role similar and easy to perform.

Employers can post administrative jobs on Upwork, allowing businesses to find skilled VAs who can efficiently manage tasks and improve productivity. Virtual assistants looking to offer their expertise can explore these opportunities to connect with potential clients.

9. Customer support

Customer support is a critical component of every company’s activities. Handling customer complaints, answering questions, and ensuring a satisfactory experience are important for customer retention.

For a customer support VA, the job could entail:

• Responding to customers’ questions and concerns
• Dealing with customers over different mediums, such as email, phone, and online chat
• Handling refunds
• Setting up customer accounts

80% of customers said they have switched brands because of poor customer experience. It’s important for every company to invest in good customer service. VAs can provide that support.

Find customer care virtual assistants easily on Upwork by posting job requirements and inviting customer care reps to apply.

10. Research assistant

Several fields require research assistants. Industries like publishing, health care, and real estate have a continuous need for research and analysis. A virtual assistant who can lead and undertake such research can be a valuable asset.

Their work could involve:

• Collecting, analyzing, and summarizing data
• Interviewing experts
• Conducting market and product research
• Editing
• Writing comprehensive reports

People with a background in academics or with excellent researching, writing, and editing skills would be ideally suited to the job of a research VA. Find research assistants with these qualifications on Upwork, where skilled researchers join daily.

11. Marketing assistant

Marketing is a niche skill that is valuable in any industry. With the recent increase in online sales, e-marketing has become a top priority for many retail brands.

The role of a marketing VA is a creative one. Pushing sales through intelligent and out-of-the-box advertising is the crux of the job. Those with an education or experience in traditional and digital marketing are well suited for this job.

A marketing VA may be responsible for:

• Handling digital marketing
• Managing email marketing
• Managing lead generation
• Writing ad copy, captions, and web content
• Maintaining social media marketing
• Doing keyword research
• Contributing to long-term marketing plan development
• Developing content marketing

For businesses seeking to enhance their marketing efforts, hiring a marketing VA can provide the expertise needed to stay competitive. Post your marketing role on Upwork to connect with talented professionals who can drive your marketing initiatives forward.

12. Website management

Creating and managing websites are not easy tasks. While website platforms provide several templates to simplify the process of building a website, you must incorporate original and customizable elements to stand out. This is where a website management VA comes in. With specialized experience with content management system (CMS) platforms like WordPress, Wix, or Shopify, VAs can help you save significant time and effort.

A web management VA can assist with tasks like:

• Designing websites
• Managing website content
• Keeping the website up to date
• Optimizing the website for SEO
• Updating plug-ins and themes
• Automating processes like email generation for order placement

Looking to hire a VA for website management? Look no further than Upwork, which hosts countless freelance CMS experts.

13. Shopify assistant

Shopify is a CMS platform that truly demands its own specialized managers. A highly customizable and moldable medium, Shopify is one of the most popular platforms for e-commerce stores. If a business has a Shopify expert who can help design and manage the platform optimally, the store can find its way to success pretty quickly.

A Shopify VA combines skills from e-commerce VAs and website management VAs and specializes in managing a Shopify website. To excel at their job, a Shopify VA must be skilled in:

• Setting up a store on Shopify
• Conducting product research
• Setting up Shopify apps
• Installing the right plug-ins
• Managing store maintenance
• Processing and fulfilling orders
• Doing digital marketing
• Writing descriptions

Businesses looking to enhance their Shopify presence can find top-tier experts on Upwork,from template specialists to developers. Post your job today to connect with skilled Shopify VAs who can help drive your e-commerce success. Freelancers with Shopify expertise regularly explore opportunities and showcase their e-commerce management skills on Upwork.

14. Reputation management

In the digital age, maintaining a positive online reputation is crucial for businesses. A reputation management virtual assistant helps monitor and manage a company's online presence, ensuring that the brand image remains intact and any negative feedback is addressed promptly.

A reputation management VA is typically focused on:

• Monitoring online reviews and social media mentions
• Responding to customer reviews and feedback
• Analyzing sentiment and public perception
• Implementing strategies to enhance the brand image
• Providing regular reports on reputation metrics

For businesses looking to enhance their online reputation, hiring a skilled reputation management VA is a strategic move. Explore top talent on Upwork to find a professional who can help you maintain and boost your brand’s online presence. Professionals with expertise in reputation management frequently discover such opportunities on Upwork.

15. Project Management

Project management virtual assistants play a key role in ensuring that projects are completed on time and within scope. They help coordinate tasks, track progress, and ensure that all team members are aligned with project goals.

A project management VA’s responsibilities include:

• Creating and managing project timelines
• Coordinating tasks and communication among team members
• Tracking project milestones and deliverables
• Managing budgets and resources
• Preparing progress reports and updates

For businesses, employing a project management VA can improve project execution and boost overall productivity. Companies seeking skilled support can find qualified project management VAs on Upwork. Project managers looking to diversify their clientele often look for project management opportunities on Upwork.

Find virtual assistant jobs on Upwork

With the growing demand for various types of virtual assistants, both companies and VAs can benefit significantly. Businesses can find skilled professionals for a range of tasks including marketing, bookkeeping, administrative support, research, and CMS management. VAs, in turn, can market their specialized skills to carve out a niche and attract potential clients.

For companies: Upwork provides access to a vast pool of talented VAs across these diverse fields. Browse virtual assistants to find the right fit for your needs and post a job to connect with professionals who can tackle your specific challenges.

For VAs: Discover new opportunities by signing up and browsing VA jobs. Upwork links you with clients seeking your expertise, whether for short-term projects or ongoing engagements.

Join Upwork today to connect with top talent or clients and leverage the global network to achieve your professional goals!