Team O' Geeks

"Excellent and professional. Completed work in timely fashion and very responsive. Will work with again." - Matthew Chang "Timothy does great work. Is very neat and organized. Follows instructions well. Plan to utilize him in the future." - Barbara Collins " Tim did a great job on this project for me. If I have more work, I will definitely contact him in the future." - Barbara Collins I've been in the IT industry since 2007. I am a passionate IT professional with more than 15 years of experience in providing customer and technical support to different Fortune 500 US-based companies like AT&T, Microsoft, Comcast, DELL, HP, Coca-cola and lot more. I've also worked as a Senior Remote Desktop support for several MSP in the US, Canada and Australia that provides technical and helpdesk support for both MAC and Windows in a consumer and business environment. I have a huge variety of MSP tools that I've used and managed before. In addition, I have an impressive background in providing Technical and Helpdesk support via email, phone and remote control I have used the following helpdesk tools: Ticketing system: - ServiceNow - ConnectWise - Syncro/Repairshopr - Zoho Desk - AutoTask - SherpaDesk RMM: - Datto RMM - Solarwinds RMM - Kaseya VSA - Pulseway - NinjaRMM Remote Control software: - LogMeIn - ScreenConnect - BOMGAR - TeamViewer - Zoho Assist - Splashtop Knowledge Management System: - IT Glue - Zoho KB - Confluence File Sharing: - Egnyte - Sharepoint - Google Drive / Drive Filestream VoIP System: - RingCentral - 3CX - Jive (GoToConnect) Backup Solutions: - DATTO - Box / Dropbox - OneDrive - Acronis - Spanning - ShadowProtect - Veeam - BackupExec My troubleshooting skills are but not limited to: - Gsuite administration / Migration - O365 administration / Migration - Azure administration - VM administration - Online/Cloud Backup Management - Image Backup - Synology NAS backups administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - make sure that antivirus threat definitions are up to date - PC Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibilty troubleshooting - File or folder permission management - Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall management - VPN Setup and management - Windows Management and Troubleshooting - creating "How-to" documents and KB articles (with screenshots) - Quickbooks setup and troubleshooting (single and multi-user setup) - ad-hoc tasks I'm looking forward to working with your company