Jad Coaching & Consulting S.R.L.

Salesforce Certified Administrator & Business Analyst

Overview

๐Ÿ‡จ๐Ÿ‡ฆ Canadian Citizen โญ๏ธโญ๏ธโญ๏ธโญ๏ธโญ๏ธ Certified Salesforce Admin & BA | 14+ Years Client-Facing Experience Who I am: Certified Salesforce Administrator & Business Analyst helping consultancies and in-house teams turn messy requirements into clean, documented, well-adopted Salesforce builds โ€” config, automation, and the training that makes people actually use it. ๐Ÿ‘‡ EXECUTIVE SUMMARY ๐Ÿ‘‡ Founder-turned Salesforce professional. After 14 years owning and operating my own remote business โ€” handling discovery, stakeholder conversations, solution positioning, and delivery end-to-end โ€” I moved into Salesforce and have spent the last 2 years as a hands-on Admin and BA (Jun 2024 โ€“ present). In practical terms, I work both sides: gathering and documenting requirements like a BA, then building them out declaratively like an Admin โ€” objects, flows, validation rules, data, reporting. My approach emphasizes clean discovery, supportable configuration, accurate documentation, and user adoption that sticks. ๐Ÿ’Ž WHAT I DO ๐Ÿ’Ž ๐ŸŸข Requirements & Discovery โ€” Run structured discovery sessions to translate vague business needs into clear user stories and process maps the build can be scoped against. ๐ŸŸข Declarative Configuration โ€” Objects, fields, page layouts, record types, flows, and validation rules โ€” built to best practice, not patched together. ๐ŸŸข Data & Reporting โ€” Imports, cleanup, dedupe, and reports/dashboards stakeholders can actually trust. ๐ŸŸข User Training & Adoption โ€” 14 years as a professional trainer (live Zoom + YouTube) means I can simplify a complex org so a team adopts it instead of avoiding it. ๐ŸŸข 14M Views & 70K Subscribers โ€” Built a large audience 100% organically. Proof I can explain complex systems simply โ€” exactly what client-facing discovery and training demand. ๐Ÿ”‘ KEY SKILLS ๐Ÿ”‘ ๐Ÿ’Ž Full-Cycle Salesforce Delivery | BA โ†’ Admin | Build + Adopt ๐Ÿ’Ž After 14 years running my own business independently, I bring the ownership, organization, and client-facing communication that solo operators develop โ€” now applied to Salesforce delivery. I'm comfortable owning the loop from discovery through build, documentation, and training. Core Salesforce Competencies ๐Ÿ‘‰ Requirements Gathering & Discovery ๐Ÿ‘‰ Declarative Configuration (Objects, Fields, Layouts) ๐Ÿ‘‰ Process Automation (Flows, Validation Rules) ๐Ÿ‘‰ Data Management, Imports & Cleanup ๐Ÿ‘‰ Reports & Dashboards ๐Ÿ‘‰ Stakeholder Alignment & Consultative BA ๐Ÿ‘‰ User Training & Adoption ๐Ÿ‘‰ Documentation & Salesforce Best Practices ๐Ÿ“…๐Ÿ“…๐Ÿ“… LET'S HAVE A CHAT ๐Ÿ“…๐Ÿ“…๐Ÿ“… Schedule a call to talk through what you're trying to build in Salesforce and how I can help you ship it clean. Happy to dig into the details. Thanks, Jad Talhouk

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Services

ERP/CRM Software

I'm a Salesforce Certified Professional who helps you with your Salesforce needs. I am a Certified Salesforce Administrator and a Business Analyst

Skills

Business Analysis
High-Ticket Closing
Sales
Salesforce App Development
Salesforce CRM
Salesforce Lightning
Salesforce Marketing Cloud
Salesforce Sales Cloud
Salesforce CPQ
CRM Software
Sales & Marketing
Salesforce
CRM Development
CRM Automation
Sales Call
100% Job Success

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Upwork activity

Hourly rate

$60.00

Total earned

$2K+

Total jobs

2

Member since

Dec 5, 2025

Company information

Agency size

1 worker

Year founded

2016

Client focus

Large business

Medium business

Very small business

Small business

Languages

English: Native or Bilingual