Silva BI

Strategic Information Technology BI Manager skilled in guiding the organization's navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering, and supporting strategic plans. Passionate about creating and delivering the vision for the organization's needs and goals. Demonstrated ability to translate technical requirements to business solutions. Excellent interpersonal skills-building positive relationships with internal and external stakeholders. Proficient in the ETL process automation with python (pandas, BS, selenium, etc.). Full-stack developer seasoned in pure PHP, Javascript, and SQL database structure and design. Experience in the implementation of Microsoft's Business Intelligence Semantic Model. Proficient in the use of Zendesk, Salesforce, Stella, Cisco Unified, Five9, Vici dial (DB data mining and web interface),PureCloud & Genesys (API Connection and JSON scripting), SQL SERVER, SSMS,SSAS,DAX, MDX, MYSQL, Python,ODBC connections, Excel Professional Level, PowerPivot, Power Query, PowerBI, Tableau, Data Studio, Zoho Analytics.