Ridgeline Agency

We believe in providing the kind of experience that's so good—so seamless—that your customers will tell their friends about it. We're here to provide you and your team with the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or e-commerce software configured from A-to-Z? Our team of expert-level consultants is here for you and your business! We have more than 12 years of experience implementing customer service and CRM/sales software for clients large and small. This includes launching a platform for the first time, relaunching failed projects, optimizing how your team uses a platform, and more. We specialize in sharing when and how to use features like automation—and, based on your use case, when *not* to. We also specialize in add-ons and upgrades to platforms such as phone, email, social media, chat, and nearly any other type of integration. We believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. We love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. We excel at automation and workflow configurations and improvements. Here are some of the help desk platforms we work in: Gorgias, Freshdesk, Intercom, Zendesk, Helpscout, HubSpot Service Hub, Podio, Front, And here are a few of the CRMs we love to work in: Pipedrive, Freshsales, Zendesk Sell, Salesmate.io, and HubSpot Sales Hub. Additionally, we have expert-level experience in implementations of e-commerce platforms like: Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, Loop Returns, Gorgias automation, Wonderment, and more. Our team can provide yours with expert-level standard operation procedures and process documentation. Our RidgelineRemote team also provides *elite* level, outsourced customer service. The price point for this particular service starts at $15/hour because we truly are turnkey and can administer your entire Customer Service team or department. Our founder is Robert Durrette, a veteran of the Customer Service and e-commerce industries. He was the founder of a coffee company (top 1% all-time "beverage" launches on Kickstarter) with a split focus on D2C subscriptions and wholesale, he honed his skills for providing world-class customer service and sales team management. The startup experienced 440% YoY subscription growth and 102% YoY wholesale growth, and Robert successfully exited in 2021. Robert is also the owner of an independent lodging that, depending on whom you ask, is one of the "Top 10 rated" properties (TripAdvisor) and "Top 5 Places to Stay" (Lonely Planet) in Honduras. Whenever we take on a project, we work to meet and exceed all expectations and requirements and we always meet or beat a deadline. Let's give your customers an experience that they'll rave to their friends about.