OCC247

Located in Lille, Lima and Los Angeles, OCC247 is specialized in Customer Experience. We assist our clients over different scopes linked to sales and customer service. At OCC247 we offer our clients the ability to build a team around a project, guaranteeing a stable team and scaled team with the growth of the client. We offer 3 mains services: ★ Workforce: by deploying agile and multilingual agents , adapting to any kind of structure. ★ Services: with audit and optimization services, setting-up processes and identifying KPIs and their tracking. ★ Technology: Setting-up and support to implement multi-channel tools such as Zendesk. OCC247 is specialized in the start-up and travel industry, fast growing companies, and international structures. - Helping, and providing help to companies for their Zendesk implementation or improvement. Setting: business rules, macros, triggers, automation, views, groups, organization. Data tracking: Creation of dashboard, follow up on data tracking, and KPIs settings, and follow-up Providing admin and agent training to optimise the use of the software and integrate best practice! Knowledge on: -Zendesk Support: settings, e-mail integration, macros, automation of the workflow, satisfaction survey implementation, groups and roles, custom zendesk fields, schedule and business hours settings, brand management... -Zendesk Talk: settings, IVR, call transfer.... -Zendesk Guide: FAQ structure creation and implementation, roles definition, ... -Zendesk Explore: report creation, Data analysis, Follow-up on major KPI, Dashboard creation