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"Is your team losing hours to IT issues? I provide fast, reliable remote support resolving tickets, fixing network issues, and keeping systems running smoothly. I provide expert-level technical support for desktops, networks, and software. With over 10 years of experience, I have helped businesses streamline their IT operations. Let’s solve your tech challenges today!" Remote Desktop & Network Troubleshooting Office 365 / Google Workspace Setup & Support Microsoft Exchange & Active Directory Administration VPN Configuration & Security Support Software Installation, Maintenance & Support DNS, DHCP, and Server Management Firewalls, IDS, and antivirus systems IT Helpdesk & End-User Support

With over a decade of experience in Microsoft services and products, I commenced my career as a support engineer, specializing in troubleshooting and resolving customer issues related to: 1. SharePoint 2. Exchange Online 3. Exchange migration 4. Active Directory dirsync issues 5. Calling systems in Microsoft Teams 6. All Microsoft applications Subsequently, I transitioned to freelancing, securing my first project on Upwork in 2018. I collaborated closely with a single client for over 7 years, during which I experienced significant professional growth. I became a subject matter expert, particularly in SharePoint Online and Exchange Online. I proactively developed documentation and self-help tools for new joiners, often serving as the primary resource for training others on program procedures. Eventually, I was appointed as the onboarding personnel, where I managed: 1. Account provisioning 2. Account offboarding 3. New hire coordination 4. New hire training I was typically the first point of contact for new joiners, setting the tone for their success within the organization. As the organization expanded from fewer than 100 to over 600 freelancers, the necessity for an internal IT team became evident to address tooling issues and serve as the first responders for freelancers experiencing technical difficulties. The tools utilized for customer interaction included: 1. Azure Virtual Desktop 2. Quick Assist 3. Several internal tools that remain confidential. In recent years, the organization peaked at approximately 849 employees. At this juncture, I established a support process/service desk framework, which encompassed: 1. A platform for issue submission 2. A dashboard for monitoring issue status 3. Automated follow-ups 4. Service level agreements based on request urgency 5. Power BI reporting to provide management with insights on areas for improvement and to engage the engineering team. I led a team of 6 site administrators responsible for: 1. Resolving day-to-day tooling issues for freelancers 2. Account provisioning and offboarding 3. Process changes and creation 4. Access-related concerns 5. Infrastructure outlines 6. SharePoint Online management 7. Communication management.

📣 FREE technical consultation (details below) 🐻 Proud UC Berkeley graduate (Applied Mathematics & Economics) and an entrepreneurial, reliable full-stack software developer with broad expertise across modern technologies (listed below). 💪💪💪 With experience as: • Full-Stack Team Lead at Camping World, a publicly traded company • Lead Technical Teaching Assistant at Hack Reactor, a leading software engineering bootcamp • Founder of Atini Studio, a high-performance software development agency With years of experience working with clients and leading engineering teams, I prioritize accountability, clear communication, and efficient execution. 🌈🌈🌈 I’m the founder of Atini Studio, a vibrant software development agency and a team I like to call software doctors: highly skilled engineers and creative UI/UX designers who diagnose, fix, and elevate digital products. ⌨️⌨️⌨️ What I help clients with: 📌 MVP development for startups 📌 Full-stack web applications 📌 Cross-platform mobile apps 📌 AI-powered features & integrations 📌 Clean implementation from Figma to production 📌 API integrations (Stripe, OpenAI, Google, Zoom, etc.) 📌 Performance optimization 📌 Technical architecture planning 📌 Product roadmap & scaling strategy We also leverage AI internally to accelerate development workflows and improve efficiency, so you get faster delivery without sacrificing quality. 🧩 Complimentary Technical Consultation Not sure how to move forward with your product? I can help you clarify: • The right tech stack • MVP scope • Timeline and budget expectations • System architecture decisions • Whether your current product is built correctly I offer a complimentary strategy session to help you create a clear and practical execution plan. 💻 Tech Stack: • Front End JavaScript | TypeScript | React | Next.js | React-Native | Angular | Vue.js | Tailwind CSS • Back End Node.js | NestJS | Python | Django | PostgreSQL | MongoDB | MySQL | ORM | GraphQL • API Integrations ChatGPT / OpenAI | Stripe | Google | Zoom | and more... • DevOps Amazon Web Services (AWS) | Firebase/GCP(Google Cloud Platform) | Azure | Docker • Testing Jest | Mocha | TDD • Developer Tools Git | npm | Webpack | Babel | Agile Methodology | Nginx • Design Adobe XD | Figma

My extensive experience includes Microsoft 365 migration, Technical Support, Infrastructure Management, Cloud Computing, and Network/System Engineering. I am proficient in a wide range of products and technologies, including ✅ Microsoft Exchange Server [All Versions] Exchange SE and Exchange Online ✅ Migrate Microsoft 365 workloads such as Exchange Online, SharePoint Online, Teams, and OneDrive using Bittitan MigrationWiz. ✅ Microsoft 365 (Office 365) Tenant to Tenant migration (Email, Teams, OneDrive, and SharePoint) ✅ Google Workspace to Microsoft 365 migration ✅ Deploy and optimize Azure Virtual Desktop (AVD) ✅ Remote Desktop Services (RDS) ✅ Microsoft Windows Active Directory [All Versions] ✅ Microsoft Windows Server [All Versions], DNS, IIS ✅ Windows Server Remote Access VPN (SSTP, PPTP) and DirectAccess ✅ Hyper-V [All Versions] ✅ Microsoft Azure Backup Server (MABS) & Microsoft Azure Recovery Services (MARS) ✅ SharePoint [All Versions] ✅ Microsoft SQL [All Versions] ✅ Windows 7/8.1/10/11 . I hold several industry certificates, including Microsoft Microsoft Certified for the following titles. ⚡️Microsoft® Certified: Azure Virtual Desktop Specialty ⚡️Microsoft® Certified: Azure Solutions Architect Expert ⚡️Microsoft® Certified Azure Administrator Associate ⚡️Microsoft® Certified Solutions Expert: Productivity ⚡️Microsoft® Certified Solutions Associate: Windows Server 2016 ⚡️Microsoft® Certified Solutions Expert: Exchange Server ⚡️Microsoft® 365 Certified: Teams Administrator Associate ⚡️Microsoft® Certified Solutions Associate: Office 365 ⚡️Microsoft® Certified Solutions Expert: SharePoint 2013 ⚡️Microsoft® Certified Solutions Associate, Windows Server 2012 ⚡️Microsoft® Certified IT Professional (MCITP) Enterprise Administrator: Windows Server 2008 If you're looking for a reliable and experienced Infrastructure and Cloud Solutions Architect who can deliver results, please don't hesitate to get in touch. I look forward to the opportunity to work with you. Key Points Over 20 years of experience as an Infrastructure and Cloud Solutions Architect with Microsoft Certified Solutions Expert (MCSE) credentials. Deliver high-quality technical solutions and support with a strong focus on long-term client relationships and continuous value. Full-time independent consultant passionate about helping businesses navigate the digital landscape. Open to short-term, long-term, and ad-hoc projects, offering tailored solutions based on individual client needs.

I help businesses manage, secure, and troubleshoot Microsoft 365, Intune, Entra ID, Exchange Online, Outlook, SharePoint, OneDrive, and endpoint environments with a focus on stable operations, secure access, and fast issue resolution. I currently serve as an IT Administrator supporting India and USA operations, handling user lifecycle management, device compliance, email administration, identity and access control, server support, and security operations. My recent Upwork work includes Microsoft Intune device management, Microsoft 365 administration, GoDaddy+ Microsoft 365 DNS setup, shared mailbox troubleshooting, Exchange Online, Outlook support, SMTP authentication, SPF, DKIM, DMARC, and Microsoft 365 consultation work. What I can help you with: • Microsoft 365 Administration User management, licensing, admin roles, Exchange Online, Teams, OneDrive, SharePoint, and tenant setup or troubleshooting. • Exchange Online & Outlook Mailbox issues, shared mailboxes, Outlook errors, SMTP authentication, mail flow, email access problems, and practical Exchange Online administration. • Intune & Device Management Windows device enrollment, compliance policies, app deployment, endpoint security configuration, and device troubleshooting. • Entra ID & Access Control MFA, Security Defaults, Conditional Access review, SSO, user lifecycle management, SCIM provisioning, and access troubleshooting. • Email & DNS Configuration MX, SPF, DKIM, DMARC, GoDaddy, Cloudflare, cPanel, Google Workspace, Microsoft 365 email setup, and mail flow troubleshooting. • Endpoint Security Microsoft Defender setup, security policy configuration, alert review, device protection, and basic Microsoft 365 security hardening. • SharePoint & OneDrive Document access, sync issues, permissions, cleanup, library structure, and basic migration planning. • Windows Server & AD Support Active Directory, Group Policy, permissions, Windows Server troubleshooting, and user/ device support. • Network & Firewall Support FortiGate firewall configuration, VPN setup, DNS checks, and basic network troubleshooting.

As a dedicated and customer‑focused IT Specialist, I deliver end‑to‑end cloud, infrastructure, and security solutions that help businesses stay productive, secure, and future‑ready. With 14+ years of hands‑on experience across Microsoft 365, Azure, Intune, Windows Server, and enterprise security, I ensure every client receives reliable, efficient, and scalable IT outcomes. My approach is simple: 👉 Maximize uptime 👉 Strengthen security 👉 Enhance user experience 👉 Deliver consistent, proactive IT support 🔹 Core Areas of Expertise ☁️ Cloud & Modern Workplace Microsoft 365 / Office 365 Administration Exchange Online, Teams, SharePoint, license management, and tenant optimization. Exchange Online Migration Cutover, Staged, and Hybrid migrations — seamless mailbox transfers with zero downtime. Azure Cloud Services Virtual Machines, Web Apps, Storage, Recovery Services Vault, Service Bus, and cost optimization. Azure Active Directory (AAD) Secure identity management with Conditional Access, MFA, SSO, and role-based access. Microsoft Intune / Endpoint Manager Device compliance, security baselines, configuration profiles, app deployment, and mobile device management. Windows Autopilot Zero‑touch provisioning, standardized device rollout, automation, and endpoint readiness. Email Security Anti‑spam/anti‑phishing configuration, Defender for Office 365, DKIM, DMARC, SPF hardening, and secure mail flow. G Suite / Google Workspace Setup, migration, administration, and workflow improvements. 🏢 On-Premises Infrastructure Windows Server (2003–2025) – Installation, configuration, patching & optimization Active Directory Domain Services (ADDS) – Group Policy, DNS/DHCP, domain hardening RDS (Remote Desktop Services) – Secure remote access setup WDS (Windows Deployment Services) – Automated OS deployment File, Print & Application Servers – Centralized, secure, and optimized configurations Desktop Support (L1–L3) – Fast & proactive issue resolution for all end-user environments 🔒 Network & Security Solutions Firewall Configuration & Management Expertise in WatchGuard, Fortinet, security policies, VPN, traffic rules, and threat prevention. Azure Security Center & Microsoft Defender Threat analytics, vulnerability management, secure score improvements, and compliance enforcement. Backup & Recovery Solutions DPM, Symantec Backup Exec, Windows Server Backup, Datto, MSP360 — complete continuity planning. Access Control & System Hardening BitLocker, GPO security, RBAC, and best-practice-driven security design. ⚙️ Additional Skills Server & Network Performance Optimization Virtualization & Hybrid Cloud Integrations (On‑prem + Azure) Incident, Problem & Change Management (L1/L2/L3) Root Cause Analysis & Long-term Fix Implementation 🚀 Why Work With Me? ✔️ 12+ years of real-world IT experience ✔️ Strong Microsoft 365 & Azure technical background ✔️ Proven ability to design secure, stable & high-performing infrastructures ✔️ Excellent communication, documentation, and client service ✔️ Commitment to reliability, transparency & continuous improvement 🤝 Let’s Work Together Whether you need Exchange Online migration, Autopilot deployment, Microsoft 365 management, Azure setup, firewall configuration, Windows Server optimization, or ongoing tech support, I can help you build a secure, efficient, and future-ready IT environment. 📩 Let’s connect and elevate your IT infrastructure to the next level.