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Vance D. Status: Offline
Kingfisher, United States

Customer Service Specialist/Support

With over 20 years of comprehensive experience in customer support, including 8+ years in remote-based and supervisory roles within technology-driven environments, I bring a unique blend of deep operational understanding and a proactive problem-solving mindset. My extensive career has provided a robust foundation in managing real-time customer interactions and efficiently prioritizing work within ticketing systems. As both a Customer Service Representative and Call Supervisor, I've honed my skills in troubleshooting technical issues and delivering clear solutions via phone, email, text, and chat, consistently maintaining professionalism and empathy. My significant remote experience has prepared me for the demands of independent work where clear communication and self-directed problem-solving are paramount. Beyond daily inquiries, I am particularly proud of my consistent ability to significantly improve workflow and operational efficiency. I actively identify root causes of recurring issues, implementing solutions that prevent future problems, demonstrating a commitment to continuous improvement. This dedication, coupled with my success in de-escalating complex customer situations, has been a defining aspect of my journey. I am adept at maintaining performance metrics, adhering to support protocols, and collaborating effectively. My supervisory background further instills a "team-first" attitude. I am also fully available to work flexible schedules, including non-traditional shifts, to effectively support customers across different time zones. I am confident that my proven ability to excel in remote support, commitment to operational excellence, and customer-focused approach make me an ideal candidate for your customer support needs. I look forward to discussing how my comprehensive experience can benefit your projects.
Work history
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Skills

Skills

  • Phone Support
  • Customer Support
  • Microsoft Word
  • Customer Service
  • Microsoft Excel
  • Order Entry
  • Email Communication
  • Google Apps Script

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