Moe N. Status: Offline
KarachiPakistan
100% Job Success
Top Rated Plus

eCommerce Support | Zendesk Admin | Phone Support| Email & Chat Expert

🎀 𝐓𝐎𝐏 𝐑𝐀𝐓𝐄𝐃 𝐏𝐋𝐔𝐒 ✅ 𝐔𝐏𝐖𝐎𝐑𝐊 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐄𝐃 🎖️𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 👌𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐓𝐢𝐜𝐤𝐞𝐭𝐬 & 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 💼 9+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖 𝐀𝐰𝐚𝐫𝐝𝐞𝐝 "𝐔𝐩𝐰𝐨𝐫𝐤 𝐒𝐤𝐢𝐥𝐥 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 I am a highly capable, experienced administrative professional and customer service provider. For over a decade, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile to satisfy my client. I am experienced in handling sales and billing complaints as I have worked with some of the top US, UK and Australian-based companies as Customer Service Operations Supervisor. My top skills are Customer service through phone, email, and chat. I’m also skilled and expert in Administrative work, Online research, Social Media Management, and Data management. I am reliable and can handle a great deal of pressure and given a chance, I will exceed your expectations. I am skilled, expert and knowledgeable in the following: * MS Office * G Suite * Salesforce * Stripe * Shopify * Zopim * Zendesk * Gorgias * FreshDesk * Helpscout * ShipStation * Airtable * Responsebid * HouseCallPro * Copper * Pipedrive * ConnectWise * Zoho * Ring Central * Talk Desk * LimeLight In my current role, I have been responsible for managing email, chat, and phone support for the past five years. During this time, I have trained numerous new hires and implemented processes to improve efficiency and enhance customer satisfaction. As a result, I have consistently achieved CSAT scores above 90%. I am a reliable and punctual employee, with two reliable internet connections to ensure I am always available for work. I take my job seriously and am committed to meeting deadlines and exceeding customer expectations. Thanks for your interest.
Work history
Skills

Skills

Testimonials

Endorsements from past clients

"Moe is the real deal!!!! ★★★★★ Absolutely professional, quick & and tech savvy, he implemented some changes to our company which helped us make a strong social presence. If you have any work hire him without any doubt. ⭐⭐⭐⭐⭐"

Alex K. | Marketing Director
Customer Success & Social Media Marketing Oct 2023

Verified


"Moe's natural capabilities as a leader are balanced by his respect and consideration for everyone around him within the team structure. As one of the most dedicated and conscientious on the project, he was our top performer within a group of 9 others. His metrics were tirelessly the highest, without sacrificing content quality through record keeping on HubSpot CRM. Moe is always thinking strategically about the business and how we could improve as a group. He is an absolute asset against a backdrop of fast-paced change and relentless challenges. Furthermore, Moe's warmth and motivation kept the spirit of our Team going from day to day. Anyone would be lucky to work alongside him"

Muhammad A. | VP Sales
Admin Support May 2023

Verified


"My company hired Moe to help with lead generation. Moe was a joy to work with! Very professional, hard working and always had a great attitude! During his time with us, Moe was one of our top performers with cold calling and appointment setting. Moe’s innovative ideas and willingness to problem solve helped drive results. Moe is an amazing team player, any company would be lucky to have him! "

Anika R. | Sr, Relationship Manager
Customer Service May 2023

Verified


"I am beyond impressed with the work that Moe has done for our customer service team. From the start, he has demonstrated a high level of professionalism, dedication, and expertise in the field. His communication skills are exceptional, and he has an amazing ability to connect with our customers and resolve any issues they may have. He has also been proactive in identifying areas for improvement and suggesting solutions. Rob"

Robert K. | CEO
Ecommerce Customer Service Jan 2023

Verified


"I hire him for my project. He show his good experience. I happy to work with him. Great Experience with Muhammad Sajid. "

Olivia E. | Operation Manager
Customer Service Jul 2022

Verified


"I hired Muhammad Sajid N. for our cleaning company Customer Service Manager Role, he manages our staff and clients really well, he is Customer Service Rockstar, very friendly and punctual. He is amazing with bookings and clients communication, 5 Stars to Muhammad. Christian P. CleaningPros NY"

Christian P. | Owner
Customer Service Apr 2022

Verified