Isaac T.
NairobiKenya
100% Job Success
Top Rated Plus

Technical Writer| User Guides |Knowledge base| SaaS|API Documentation

Expert Technical Writer with 3 years of experience in creating user documentation, instructional manuals, and other technical documents. Proven success in working collaboratively with software engineers and product managers to ensure accuracy and clarity in all technical documents. Experienced in using a variety of software tools to develop high-quality documentation that meets customer requirements. My areas of expertise include: Knowledge Articles User Guides/End-user Documentation How-to Guides API Documentation Online Help Centers Knowledgebase systems Release Notes Technical Articles Here is an overview of some of the tools I work with. Swagger Confluence Gitbook Google Docs Markdown Document 360 GitHub ServiceNow FreshDesk Eniston My primary focus is on delivering tangible results. I assist clients in improving their search engine rankings and generating revenue through my content creation. I have had the privilege of collaborating with leading SaaS companies across diverse industries, such as Hosting, EdTech, Marketing, API providers, and B2B enterprises. This extensive experience enables me to craft content that resonates with tech enthusiasts, developers, and industry leaders, including CTOs. Leveraging my background in software development, I collaborate closely with developers and founders to create customer-facing documentation and knowledge base systems, ensuring end-users have a clear understanding of how to utilize their products. Additionally, I possess proficiency in the following programming languages: Python SQL JavaScript Node.js/Express.js Java I am deeply passionate about assisting businesses in achieving success through meticulously crafted content. If you are seeking to enhance your online presence, attract a larger customer base, and drive revenue growth, I am here to collaborate with you. Together, we can create content that effectively communicates the value of your products and addresses the needs of your target audience.
Work history

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Skills

Skills

  • User Manual
  • Documentation
  • Product Documentation
  • Process Documentation
  • Procedure Documentation
  • Content Localization
  • Knowledge Management

Testimonials

Endorsements from past clients

"I had the pleasure of working with Isaac on various technical articles, and I must say that his dedication and promptness have been outstanding. Isaac consistently met all deadlines, demonstrating a high level of professionalism and commitment. His availability and effort throughout the collaboration were truly impressive."

Lee S. | Marketing Content Manager
Technical writing Jun 2023

Verified