Upwork home
Sign up
Secondary
Muhammad Zafar S. Status: Offline
Rawalpindi, Pakistan
95% Job Success
Top Rated Plus

HubSpot | Zendesk | Freshdesk | Intercom | Gorgias | Zoho | EXPERT PRO

I'm a 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 consultant with over 15 years of experience (𝟐𝟎𝟏𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬) specializing in CRM and customer support system configuration, customization, and implementation. My expertise ensures solutions tailored to your specific business needs. I have a proven track record of developing thousands of integrations, automations, and workflows across various platforms such as: ⭐ Zendesk ⭐ Freshworks (Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller) ⭐ HubSpot ⭐ Intercom ⭐ Zoho CRM & Zoho Desk ⭐ Jira ⭐ Gorgias 🟧 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✔️ 14 years (19900+ hours) of proven experience on Upwork. ✔️ 460+ jobs & projects on Upwork. ✔️ 24 years of total professional experience working with companies all across the globe. 🎓 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 ✔️ Email & SMS Deliverability Certification - Klaviyo Academy ✔️ Marketing Hub Software - HubSpot Academy ✔️ Contextual Marketing - HubSpot Academy ✔️ Sales Hub Software - HubSpot Academy ✔️ Frictionless Sales - HubSpot Academy My dedication to client satisfaction has earned me over 400 five-star ⭐ reviews on Upwork, contributing to my Top Rated Plus status throughout my career. ✅ 𝐋𝐄𝐓'𝐒 𝐆𝐄𝐓 𝐒𝐓𝐀𝐑𝐓𝐄𝐃! Whether you have a clear vision or a vague sense of what needs improvement, I'm here to guide you step-by-step toward streamlined workflows. 🎖️ 𝐇𝐔𝐁𝐒𝐏𝐎𝐓 𝗦𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐓𝐈𝐄𝐒: ✅ Responsive email template design & customization ✅ Email Campaigns ✅ Sales and marketing process optimization ✅ Attribution tracking and reporting ✅ Integrations and cross-platform automation ✅ Data hygiene and management ✅ Reporting and Dashboards 🎖️ 𝐙𝐄𝐍𝐃𝐄𝐒𝐊 & 𝐅𝐑𝐄𝐒𝐇𝐃𝐄𝐒𝐊 𝗦𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐓𝐈𝐄𝐒: ✅ Help Center / Helpdesk design and theme branding ✅ Automatic email alerts and reminders ✅ Messaging and Live Chat setup ✅ AI and automation (Intelligent Triage, Advanced Bots) ✅ Agent Workspace configuration ✅ Voice, Talk, and Text implementation (including IVR) ✅ Freshchat setup and Chatbot development ✅ Freshcaller (Phone) setup ✅ Zendesk Explore reporting and analytics ✅ Workflows, Triggers and Automations ✅ Service level agreements (SLA management) ✅ Integration with external systems and CRMs ✅ Support channels and social media integration (Email, WhatsApp, Chat, Chatbot, Contact Form, Facebook, Twitter, Instagram, etc) ✅ Multi-brand / Multi-product deployment ✅ Zendesk Sell setup ✅ Multi-lingual support setup ✅ Training and ongoing support 🎖️ 𝐈𝐍𝐓𝐄𝐑𝐂𝐎𝐌 𝗦𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐓𝐈𝐄𝐒: ✅ Improve customer onboarding by sending users helpful onboarding messages after they sign up or initiate meaningful actions in the system ✅ Set up a help center that includes an optimized set of articles with screenshots, animated images, and short videos (as applicable) that make it easy for users to get the help they need directly from the articles ✅ Advanced qualification options to help categorize new leads, owner assignment for leads and users ✅ Custom Chatbot configuration to automatically provide quality answers to your Leads and Users 𝐖𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐨𝐟𝐟𝐞𝐫 𝐲𝐨𝐮: ► Configure, optimize and manage your help desk to streamline support operations. ► Stronger customer relationships with personalized interactions and segmentation. ► Intuitive ticketing systems. ► Comprehensive reports and dashboards, allowing you to make data-driven decisions. ► 𝐀𝐍𝐃 𝐌𝐔𝐂𝐇 𝐌𝐎𝐑𝐄! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. 👉 Thanks for taking the time to read thus far. One last thing - there's a reason I have a plus 90% job success score and Top Rated Plus status on Upwork. It's because I do it right, or I'll work for free until you're happy. You're guaranteed to get my support even after we close the project. It is important to me you are always comfortable with your system! 🤝 Let's connect for further discussions. I am just a message away! 𝐊𝐄𝐘𝐖𝐎𝐑𝐃𝐒: Service Hub | Operations Hub Omnichannel | Technical support | Customer service Answer Bot Knowledge base Administrator | Developer | Specialist | Guru
Work history
Muhammad Zafar S. has more jobs. Create an account to review them
Skills

Skills

  • Zendesk
  • Zendesk API
  • Freshdesk
  • Zoho Desk
  • Jira
  • Intercom
  • HubSpot
  • Freshworks CRM
  • Ticketing System
  • Helpdesk
  • Chatbot Development
  • AI Chatbot
  • Email Automation
  • CRM Automation
  • CRM Development

Get started working with Muhammad Zafar quickly with these predefined projects.

Get started working with Muhammad Zafar quickly with these predefined projects.

You will get a fully automated conversational AI Chatbot in Intercom

From $100
1 day delivery

Browse similar freelancers