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Muhammad Zafar S.

Muhammad Zafar S.

Rawalpindi, Pakistan
Job Success

CRMs & Helpdesks | HubSpot Certified | Zendesk | Freshworks | Intercom

🟧 CERTIFICATIONS ✔️ Marketing Software - HubSpot Academy. ✔️ Contextual Marketing - HubSpot Academy. ✔️ Sales Software - HubSpot Academy. ✔️ Frictionless Sales - HubSpot Academy. 🟧 EXPERIENCE ✔️ 13 years (18,700+ hours) of proven experience on Upwork. ✔️ Completed 415+ jobs & projects on Upwork. ✔️ 23 years of total professional experience working for companies all across the globe. ⭐ Zendesk (13+ yrs) ⭐ Freshworks/Freshdesk/Freshservice/Freshsales (12+ yrs) ⭐ Intercom (8+ yrs) ⭐ HubSpot (5+ yrs) ⭐ Klaviyo (2+ yrs) ⭐ ActiveCampaign (2+ yrs) ⭐ Any other CRM since they operate almost the same Are you seeking a specialist who can completely revamp any CRM and Customer Support system, specifically tailored for your business needs? I am your reliable guy if the answer to the above question is YES! TESTIMONIALS FROM MY UPWORK CLIENTS: 👍 [You should hire Muhammad] I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He is fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He does extra things that will make your life easier and if you need something changed or customized he makes it happen quickly. He made our life easy and had us up and running with Zendesk very quickly. Thank you so much Muhammad! -Nick 👍 Muhammad has been a strength to our project to optimize use of Zendesk. He has really helped to elevate the system so that the customer is communicated properly and effectively. He helped us set up several Zapier and Wufoo forms to help assist our returns processing. He is an asset to any project that looks to make the most out of Zendesk tools. I hope him the best on his future endeavors. We would surely bring him back to work on our projects in the future. 👍 Muhammad did an outstanding job helping me get started with FreshDesk. I knew very little about the platform myself, so not only did he perform the necessary setup, he also served as a consultant/trainer to help me understand the platform. Any time I had a question, he was available to help me figure out how things worked. Now things are running smoothly without his assistance so I have ended the contract, but I would not hesitate to hire him again if needed. FEW CONSULTANTS WILL PROMISE THAT YOU WILL LOVE THEIR WORK... I PROMISE ✅ My ultimate goal is to save Cost and Time for my clients. If I cannot, then I am no different than what is already out there... just noise! My proven methods of structuring and implementing a CRM/Helpdesk will save you a ton of time and manual efforts... no more boring repetitive tasks after I have automated your systems. I can prove that a fully optimized and automated system saves you from unnecessary headaches. After applying my best practices and procedures, you will get the following results: ✔️ Peace of mind... that only comes when the systems are running on autopilot ✔️ No more worry about what is going on in your Support, Marketing and Sales departments ✔️ Your leads and customers being treated in the best possible manner ✔️ The system will tell you the state of affairs in real-time ✅ The only thing I require from you is a detail of your requirements or problem description. If you are unsure, don't worry; I can present you with a step-by-step action plan to improve your workflows. I have in-depth experience in setting up the following areas of a CRM / helpdesk. There are 100s of other features I can implement, but obviously, cannot mention everything here: ► Help center design and theme customization ► Help center content creation - migration from other systems ► Multi-brand setup ► Business rules and workflows (Triggers and Automations) ► Optimizations, that can minimize the number of issues reported ► Integration with external systems, CRMs and applications ► Social media integration (Facebook, Twitter, WhatsApp, Instagram etc.) ► Contact segmentation ► Auto-assignment of tickets to relevant groups and agents ► Creation of End Users, Agents, Groups and Organizations ► Phone and Text setup ► Zendesk Explore reporting ► Multi-lingual configuration ► Service level agreements (SLAs) ► Live chat, Chatbot and Answer Bot configuration ► Email automation - Sequences - Flows (Abandoned Cart, Browse Abandonment, Post Purchase, Win Back, Welcome - Key flows that maximize your email ROI) ► Email strategy + consulting - What to send, to which segment/audience and when ► Email marketing and automation (just getting started or thinking of moving?) 👉 All my clients are guaranteed to have unlimited support after we finish the project. It is really important to me that you feel comfortable with your system after the contract is completed! Feel free to contact me, and I will get back to you ASAP. Cheers, Zafar
Feb 23, 2023 - May 22, 2023

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Jan 2, 2023 - Apr 18, 2023

"Muhammad was a great Hubspot support specialist and helped us navigate the hubspot space very effectively."

Private earnings
Rating is 4 out of 5.
4.00 Apr 14, 2023 - Apr 17, 2023
Private earnings
Rating is 4.2 out of 5.
4.20 Mar 25, 2023 - Apr 17, 2023
Private earnings
Rating is 5 out of 5.
5.00 Feb 9, 2023 - Apr 14, 2023
Private earnings
Rating is 5 out of 5.
5.00 Dec 22, 2022 - Mar 2, 2023
Private earnings
Rating is 5 out of 5.
5.00 Aug 17, 2022 - Feb 1, 2023

"Zafar is great to work with and experienced in setting up the FreshWorks CRM. We had automation that had to be configured and he implemented it all very well. He is very dedicated and professional. I recommend you to work with him."

Private earnings
Nov 4, 2022 - Jan 21, 2023

No feedback given

Private earnings
Rating is 4.8 out of 5.
4.80 Dec 14, 2022 - Jan 1, 2023

"I'd recommend Muhammad to everybody who wants to set up an intercom account. He works fast, reliable and communicates good!"

Private earnings
Rating is 5 out of 5.
5.00 Nov 14, 2022 - Dec 15, 2022
Private earnings
Muhammad Zafar S. has more jobs. Create an account to review them

Skills

Muhammad Zafar S.

Muhammad Zafar S.

Rawalpindi, Pakistan
Job Success
416
Total Jobs
18,716
Total Hours

View profile

CRMs & Helpdesks | HubSpot Certified | Zendesk | Freshworks | Intercom

Specializes in
🟧 CERTIFICATIONS ✔️ Marketing Software - HubSpot Academy. ✔️ Contextual Marketing - HubSpot Academy. ✔️ Sales Software - HubSpot Academy. ✔️ Frictionless Sales - HubSpot Academy. 🟧 EXPERIENCE ✔️ 13 years (18,700+ hours) of proven experience on Upwork. ✔️ Completed 415+ jobs & projects on Upwork. ✔️ 23 years of total professional experience working for companies all across the globe. ⭐ Zendesk (13+ yrs) ⭐ Freshworks/Freshdesk/Freshservice/Freshsales (12+ yrs) ⭐ Intercom (8+ yrs) ⭐ HubSpot (5+ yrs) ⭐ Klaviyo (2+ yrs) ⭐ ActiveCampaign (2+ yrs) ⭐ Any other CRM since they operate almost the same Are you seeking a specialist who can completely revamp any CRM and Customer Support system, specifically tailored for your business needs? I am your reliable guy if the answer to the above question is YES! TESTIMONIALS FROM MY UPWORK CLIENTS: 👍 [You should hire Muhammad] I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He is fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He does extra things that will make your life easier and if you need something changed or customized he makes it happen quickly. He made our life easy and had us up and running with Zendesk very quickly. Thank you so much Muhammad! -Nick 👍 Muhammad has been a strength to our project to optimize use of Zendesk. He has really helped to elevate the system so that the customer is communicated properly and effectively. He helped us set up several Zapier and Wufoo forms to help assist our returns processing. He is an asset to any project that looks to make the most out of Zendesk tools. I hope him the best on his future endeavors. We would surely bring him back to work on our projects in the future. 👍 Muhammad did an outstanding job helping me get started with FreshDesk. I knew very little about the platform myself, so not only did he perform the necessary setup, he also served as a consultant/trainer to help me understand the platform. Any time I had a question, he was available to help me figure out how things worked. Now things are running smoothly without his assistance so I have ended the contract, but I would not hesitate to hire him again if needed. FEW CONSULTANTS WILL PROMISE THAT YOU WILL LOVE THEIR WORK... I PROMISE ✅ My ultimate goal is to save Cost and Time for my clients. If I cannot, then I am no different than what is already out there... just noise! My proven methods of structuring and implementing a CRM/Helpdesk will save you a ton of time and manual efforts... no more boring repetitive tasks after I have automated your systems. I can prove that a fully optimized and automated system saves you from unnecessary headaches. After applying my best practices and procedures, you will get the following results: ✔️ Peace of mind... that only comes when the systems are running on autopilot ✔️ No more worry about what is going on in your Support, Marketing and Sales departments ✔️ Your leads and customers being treated in the best possible manner ✔️ The system will tell you the state of affairs in real-time ✅ The only thing I require from you is a detail of your requirements or problem description. If you are unsure, don't worry; I can present you with a step-by-step action plan to improve your workflows. I have in-depth experience in setting up the following areas of a CRM / helpdesk. There are 100s of other features I can implement, but obviously, cannot mention everything here: ► Help center design and theme customization ► Help center content creation - migration from other systems ► Multi-brand setup ► Business rules and workflows (Triggers and Automations) ► Optimizations, that can minimize the number of issues reported ► Integration with external systems, CRMs and applications ► Social media integration (Facebook, Twitter, WhatsApp, Instagram etc.) ► Contact segmentation ► Auto-assignment of tickets to relevant groups and agents ► Creation of End Users, Agents, Groups and Organizations ► Phone and Text setup ► Zendesk Explore reporting ► Multi-lingual configuration ► Service level agreements (SLAs) ► Live chat, Chatbot and Answer Bot configuration ► Email automation - Sequences - Flows (Abandoned Cart, Browse Abandonment, Post Purchase, Win Back, Welcome - Key flows that maximize your email ROI) ► Email strategy + consulting - What to send, to which segment/audience and when ► Email marketing and automation (just getting started or thinking of moving?) 👉 All my clients are guaranteed to have unlimited support after we finish the project. It is really important to me that you feel comfortable with your system after the contract is completed! Feel free to contact me, and I will get back to you ASAP. Cheers, Zafar
Feb 23, 2023 - May 22, 2023

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Jan 2, 2023 - Apr 18, 2023

"Muhammad was a great Hubspot support specialist and helped us navigate the hubspot space very effectively."

Private earnings
Rating is 4 out of 5.
4.00 Apr 14, 2023 - Apr 17, 2023
Private earnings
Rating is 4.2 out of 5.
4.20 Mar 25, 2023 - Apr 17, 2023
Private earnings
Rating is 5 out of 5.
5.00 Feb 9, 2023 - Apr 14, 2023
Private earnings
Rating is 5 out of 5.
5.00 Dec 22, 2022 - Mar 2, 2023
Private earnings
Rating is 5 out of 5.
5.00 Aug 17, 2022 - Feb 1, 2023

"Zafar is great to work with and experienced in setting up the FreshWorks CRM. We had automation that had to be configured and he implemented it all very well. He is very dedicated and professional. I recommend you to work with him."

Private earnings
Nov 4, 2022 - Jan 21, 2023

No feedback given

Private earnings
Rating is 4.8 out of 5.
4.80 Dec 14, 2022 - Jan 1, 2023

"I'd recommend Muhammad to everybody who wants to set up an intercom account. He works fast, reliable and communicates good!"

Private earnings
Rating is 5 out of 5.
5.00 Nov 14, 2022 - Dec 15, 2022
Private earnings
Muhammad Zafar S. has more jobs. Create an account to review them

Skills

More than 30 hrs/week

< 24 hrs response time

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