Ugochi E.
IkejaNigeria
100% Job Success
Top Rated

Virtual Assistant | Customer Service | Digital Project management

💥 TOP-RATED FREELANCER with about 4 years of experience. 💥I am a professional virtual assistant with diverse skill set in administrative support, customer service, project management, and trust and safety, I believe I can contribute significantly to the success of your organization. 💥Over the past 4 years, I have honed my administrative skills through various roles in which I successfully managed multiple tasks, maintained efficient office operations, and coordinated schedules and appointments. I am proficient in using a wide range of software tools, including Microsoft Office Suite, Google Workspace, project management platforms, and CRM systems, allowing me to streamline administrative processes and enhance productivity. 💥Throughout my career, I have gained extensive experience in various administrative tasks, including managing calendars, organizing meetings and events, coordinating travel arrangements, and preparing reports. I have a keen eye for detail and excel in maintaining accurate records and documentation. My exceptional organizational skills allow me to prioritize tasks effectively, ensuring deadlines are met and projects are completed efficiently. 💥In addition to my administrative expertise, I possess exceptional customer service skills. I have experience in handling customer inquiries, resolving complaints, and providing support through various communication channels, including email, chat, and phone. I strive to ensure every customer interaction is positive and personalized, aiming to exceed their expectations and foster long-term relationships. Furthermore, my project management background equips me with the ability to plan, execute, and oversee complex projects from inception to completion. I have successfully led cross-functional teams, prioritized tasks, and ensured timely delivery of projects while adhering to quality standards. My strong organizational skills, attention to detail, and problem-solving abilities allow me to excel in managing multiple projects simultaneously and adapt to changing priorities swiftly. 💥One area where I believe I can make a significant impact is in trust and safety. I am well-versed in implementing and maintaining policies and procedures that ensure a safe and secure environment for both customers and employees. I possess a keen understanding of privacy regulations, data protection, and risk assessment, enabling me to identify potential threats and develop robust security measures to mitigate risks effectively. 💥Moreover, I am a highly motivated and self-driven individual with excellent time management and communication skills. I am adept at working independently and collaboratively, adapting to different work environments, and handling sensitive and confidential information with utmost discretion. 💥I am excited about the opportunity to contribute my skills and expertise to your organization. I am confident that my combination of administrative, customer support, project management, and trust and safety skills make me a well-rounded candidate for your team. 💥I am open to learning new programs, processes, and systems to help solve my client's problems. Why Choose Me? 💥 I focus on providing VALUE to all my clients and earning their TRUST. The client reviews and feedback on my profile are of immense importance to me. 💥 The core of my work as a virtual assistant is overdelivering. My focus is giving more than I promised. 💥 I am extremely responsive, and I keep all lines of communication readily open with clients. 💥 You can reach out to any of my former or current clients and ask them about my resilience. I am a problem solver; I always find solutions to problems. 💥 I treat everyone with respect, understanding and IMPROVE my client's situations. I am eager to work with you to provide reliable, consistent, and high-level solutions to your challenges. Please contact me to discuss how we can work together to meet your business goals. The Clients Review below can be found in my review section and numerous others like that. It describes the quality of work you expect from working with me. "Ugochi is an exceptional freelancer. We have worked with her for well over a year and her work ethic and performance was never in question during our time together. If you need a talent that is reliable and consistently improving at their work, we highly recommend considering Ugochi for your next hire. Ugochi handled many aspects of our agency's operations and was a quick and adaptive learner throughout each process. A true self learner; Ugochi handled each assigned task with grace and was able to work independently when needed".

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Skills

  • Business with 10-99 Employees
  • English
  • Customer Acquisition
  • Customer Satisfaction
  • Research & Strategy
  • Email Marketing Strategy
  • Customer Experience Research
  • Community Management
  • Project Management
  • Process Safety

Get started working with Ugochi quickly with these predefined projects.

Get started working with Ugochi quickly with these predefined projects.

You will get a professional customer support (email and live chat) for your business

From $600
10 days delivery

You will get a professional Virtual Assistant service that will help grow your business

From $200
7 days delivery

You will get a professional Customer Service Representative

From $70
3 days delivery