Hire the Best AccountAbility Specialists in Atlanta, GA

Hello, and thank you for taking the time to read my profile. My name is Kiah and I have over 15 years of experience in healthcare and customer service. In the past, I have worked as an Integration Specialist for a healthcare technology organization, a Patient Care Coordinator, and various healthcare admin positions. I am also a certified Doula and Childbirth Educator with an abundance of knowledge in maternal health. I am looking to freelance in healthcare and writing opportunities. I am also open to working as a virtual assistant as I am able to adapt to any field and can complete tasks in a timely manner. Thank you and I am looking forward to speaking with you soon.

Hi! I’m Rondra, an Executive Virtual Assistant with 10+ years of experience supporting entrepreneurs, CEOs, and small teams who need someone they can fully rely on. I specialize in calming the chaos—managing your inbox, calendar, social media, client communication, and backend systems so you can focus on growth, revenue, and the work only you can do. My clients hire me because I’m proactive, organized, detail-driven, and bring a calm, solutions-first energy to every project. I step in, figure out what needs to be done, and make it happen without hand-holding. Executive & Administrative Support -Calendar and inbox management -Travel research and coordination -Meeting notes, agendas, and follow-ups -CRM and data organization -Customer service assistance Social Media & Digital Support -Content scheduling across platforms -Engagement and community management -Canva graphics and simple video editing -Content planning and organization -Analytics tracking and reporting Business Systems & Operations -SOP creation -ClickUp, Asana, and Monday.com setup -Client onboarding workflows -Lead tracking and follow-up systems -Light bookkeeping (QuickBooks, FreshBooks, Wave) Results I’ve Delivered -Increased engagement by 40% for a lifestyle brand within 8 weeks -Improved client retention by 25% with structured communication workflows -Reduced a founder’s administrative workload by 30% through ClickUp workflow redesign -Managed full executive support across multiple time zones for a director-level client -My support typically frees up 10–15 hours per week for my clients. Tools I Use -ClickUp, Asana, Trello, Monday.com -Meta Business Suite, Later, Planoly -Canva, CapCut -Slack, Zoom, Google Workspace, Microsoft 365 -QuickBooks, FreshBooks, Wave What It’s Like to Work With Me -Clients describe me as reliable, detail-oriented, organized, intuitive, proactive, and someone who gets things done without being asked twice. -I offer a strong combination of executive support, digital skills, and operations experience that makes me ideal for founders who wear many hats. Availability -Ongoing support (retainer preferred) -10–30 hours per week -Project-based systems setup and clean-up Let’s Work Together If you're a founder, coach, or small business owner who needs dependable, high-quality support: Send me a message — I’d love to learn more about your business and how I can help.

I’m a Fractional COO and Operations Strategist with 15+ years of experience building the structure, teams, and systems that allow founders to scale without burning out. I turn scaling from a scramble into a system. 🚀 HOW I HELP • Do a full operational audit so we know exactly what’s working, what’s not, and what to fix first • Take what’s in your head and turn it into documented workflows, SOPs, and a rhythm the team can run with • Hire and onboard the right people, set clear roles, and create accountability so you’re not managing every detail • Set up systems that cut out repetitive work and give you visibility into what’s happening without chasing updates • Lead big projects from idea to done — making sure the results stick, not just look good in a launch week 📈 RESULTS I’VE DELIVERED • Cut client onboarding from 3–4 weeks to 2–3 days by reworking and automating the process • Grew a team from 4 to 12 with clear roles, leadership layers, and a reporting structure that worked • Built a full SOP library and tracking system so new hires could get up to speed fast without constant hand-holding • Rolled out a global HR system across 20 locations and 8 regions, meeting compliance requirements and tight deadlines 🛠 BONUS EXPERTISE While I cover all areas of operations, I also have deep experience implementing HR systems like HRIS and ATS. I make sure the tools actually fit the business and the team — not the other way around. If you want your business to run smoothly without you holding it all together, I can help you get there. 💼 EXPERIENCE 🚀 FRACTIONAL COO | HR CONSULTING FIRM Brought in to prepare the business for scale. • Conducted a full operational audit and created a step-by-step growth roadmap • Automated client onboarding, reducing turnaround from 3–4 weeks to 2–3 days • Built a centralized SOP library and tracking system for all departments • Scaled team from 4 to 12 with clear roles, leadership layers, and accountability structures • Implemented finance tracking for real-time cashflow visibility, enabling faster decision-making 📈 OPERATIONS LEAD | ECOMMERCE BRAND Hired to streamline operations for a growing product-based business. • Standardized workflows for product launches, marketing campaigns, and fulfillment • Integrated inventory, order management, and customer service platforms to reduce delivery errors by 26% • Hired and trained cross-functional team members, cutting founder workload by 20 hours per week 🛠 HR SYSTEMS IMPLEMENTATION SPECIALIST | GLOBAL ORGANIZATION Led BambooHR implementation across 20 worldwide locations in 8 regions. • Aligned configuration with regional compliance and operational requirements • Managed stakeholder communication across executive teams and regional directors • Met aggressive implementation timeline without sacrificing adoption or accuracy 🤝 PROGRAM & PROJECT MANAGER | INSIGHT DATA SCIENCE Supported program operations for a global fellowship program. • Streamlined program setup and execution for 4 annual cohorts • Created centralized resource hub, program calendars, and session tracking tools • Improved prep and execution timing for each cohort through process refinement 📢 READY TO SCALE WITHOUT THE CHAOS? If you’re ready to grow your business without getting stuck in the weeds, I can help you build the structure, systems, and team to make it happen. Send me a message and let’s talk about how we can get you out of the day-to-day and back to leading your vision.

✅Growth Marketing Strategist & Paid Media Director | 5+ years agency, 8+ years digital — specializing in PERFORMANCE MARKETING, PAID MEDIA STRATEGY, CREATIVE DIRECTION, CAMPAIGN MANAGEMENT & REVENUE GROWTH ✅ Proven track record managing $3.7M+ in revenue pipelines and contributing to $40M+ in client revenue across e-commerce, beauty, CPG, financial services, and the coaching industry WHY I STAND OUT FROM OTHER MARKETERS? 🧠 Most marketing strategists will hand you a plan and leave you to figure out how to execute it. I don’t. What makes me different is that I bring strategy, operations, and project management together in one person. I build the marketing strategy , and then I can manage the execution and implementation of it. That means I’m not just telling you what to do, I’m building the systems and processes that make it actually happen in an organized, efficient, and repeatable way. I’ve led cross-functional teams of over 40 people inside a full-service agency, managing multiple 6 figure client contract accounts at once ,which means I understand how to keep moving parts aligned, hold teams accountable, and make sure nothing falls through the cracks while we’re driving toward a revenue goal. You get the strategy. You get the execution plan. You get the systems and workflows that support a cohesive team and a consistent process. And you get results that are trackable and tied back to your bottom line. 👉🏽If you’re ready to stop piecing together marketing and start building a strategy that actually converts — let’s talk. I take on a limited number of clients at a time so I can give each one the level of attention and strategic focus they deserve. HOW I ADD VALUE TO MY CLIENTS: 📌 Strategy First: Every recommendation I make is rooted in data, market research, and a clear understanding of your business goals — not guesswork or trends. 📌 Agency-Level Execution: I bring the systems, SOPs, and workflows of a full agency to your project — without the agency overhead or account handoffs. 📌 Communication: I believe clear and consistent communication is non-negotiable. You will always know where things stand, what’s next, and what I need from you to keep things moving. 📌 Relationship-Driven: I don’t just want to complete a project — I want to understand your business deeply enough to see opportunities you may have missed and bring them to your attention. 📌 Quality with Accountability: From the moment we start working together, I operate with the same standards I hold my agency teams to — no cutting corners, no vague deliverables, no disappearing acts. HOW MY CLIENTS WOULD DESCRIBE WORKING WITH ME ⭐️⭐️⭐️⭐️⭐️ Most of the CEOs I work with come to me with the same problem, they’re running their business but they’re also running their marketing department. They’re in every content decision, every campaign detail, every team conversation, and it’s pulling them away from the work only they can do as the CEO. That’s the first thing I fix. Clients say that working with me gave them their role back. By coming in and taking full ownership of the marketing strategy, managing the execution, and building the systems their team needed to operate independently, they were finally able to step out of the day-to-day and back into leading their company. The marketing department stopped being a place they had to live and started being a department that reported to them. And the results followed. With a clear strategy in place, a team that knew how to execute, and processes that kept everything moving without constant CEO involvement, their campaigns started converting, their launches started hitting revenue goals, and their marketing spend started producing a return they could actually measure. What clients say surprised them most was how much stronger their marketing team became in the process. Clear workflows, defined roles, and real structure transformed their teams from reactive and dependent to organized, capable, and confident. The consistent theme: they came to me stuck inside their marketing department, and left with strategy, a functioning team, revenue generating results, and the freedom to actually be the CEO their business needs. 👉🏽 If you’re ready to stop piecing together marketing and start building a strategy that actually converts , let’s talk. I take on a limited number of clients at a time so I can give each one the level of attention and strategic focus they deserve.

I build customer success systems that have driven $5M+ in revenue impact and lifted client retention to 94%+, protecting revenue and reducing churn at any volume. As the owner of my own consulting practice, I understand the operational reality of running a business firsthand, which means I build systems that work within real budget and bandwidth constraints, not theoretical best practices. Proven Results: ➢ $5M+ Total Revenue Impact: Spearheaded client success, account expansion, and retention strategies, engineering a $2M revenue surge at Rhithm and driving 25% revenue growth through strategic portfolio management. ➢ Efficiency at Scale: Designed a 90-day roadmap that enabled 25% top-line growth with near-flat headcount (expanding the team by only one member), while concurrently lifting Net Promoter Score (NPS) by 15%. ➢ Massive Portfolio Retention & Expansion: Revamped enterprise customer models for 165 enterprise clients to accelerate Net Revenue Retention (NRR) from 100% to 110% and elevate client retention to 94%. ➢ Solution Engineering: Partnered with Product and Engineering to design 5 technical solutions that resolved severe product gaps, immediately saving $1M+ in at-risk Annual Recurring Revenue (ARR). Core Competencies: Strategic Leadership: Executive Relations & Partnership Building | GTM Strategy | Coaching & Mentorship Operational Excellence: Process & Workflow Improvement | Change Management | Cross-Functional Alignment | Revenue & Churn Forecasting | Team Building & Leadership | Business Transformation Customer Success & Enablement: NRR Optimization | Customer Experience Optimization | Voice of the Customer (VoC) Integration | Client Attrition Reduction What I specialize in: - Customer onboarding design — structured, documented journeys that reduce time-to-value and lower early churn - Health scoring and churn prevention — early-warning models, risk segmentation, and re-engagement campaigns - CRM setup and hygiene — HubSpot, Zendesk, FreshWorks, Intercom, Airtable; workflow automation and pipeline management - Account management and QBR facilitation — translating usage data into client-facing ROI narratives - Playbook and SOP development — support documentation, escalation paths, and knowledge base builds - AI-assisted support optimization — bot training, knowledge base refinement, resolution rate improvement - Cross-functional alignment — coordinating between CS, Product, Engineering, and coaching teams to resolve client-impacting issues - Team development and performance management — hiring, coaching, and rebuilding CS teams around modern standards Industry experience: SaaS | Coaching & Career Development | Travel & Leisure | K-12 EdTech | HealthTech | NFT / Web3 | IT / Systems Administration Tools and platforms: GoHighLevel | Salesforce | HubSpot | Zendesk | FreshWorks | Intercom | Airtable | Slack | Skool | Zapier | n8n | Notion | Google & Microsoft Suite | AI Support Bots | Claude Code If you need someone to come in, assess what's broken, build what's missing, and get your clients to a place where they're not just staying, they're expanding, let's talk!

I help busy teams and founders keep projects organized, on schedule, and moving. I've built project management systems from the ground up and coordinated complex programs, events, and stakeholders, most recently managing a $1M+ program portfolio with a 100% on-time closeout record. Here's what I bring: Project & program coordination — boards, workflows, timelines, and follow-through (Asana, ClickUp, Monday, Trello) Operations support — scheduling, vendor coordination, logistics, and process documentation Event coordination — end-to-end logistics, including a global convening of 92 participants across 18 countries Stakeholder communication — clear updates, reports, and documentation that keep everyone aligned Alongside coordination, I have a strong writing and research background. I can draft the stakeholder update, write the report, and document the process clearly. Most coordinators can't, and it means I take more off your plate. I'm organized, responsive, and I follow through without being chased. Bilingual (English/Spanish). Master's degree, with experience across health, nonprofit, and community programs. Tell me what's on your plate and what's getting stuck, I'll help you get it running smoothly.