Hire the Best Combit CRM Specialists

I'm a CRM Operations & Marketing Automation Specialist with 4+ years of experience helping businesses streamline operations, automate customer journeys, and improve sales processes using GoHighLevel and modern automation tools — the kind of work that stops leads from falling through the cracks and turns missed inquiries into booked appointments. I specialize in building scalable CRM systems that reduce manual work, improve lead management, and create seamless customer experiences, and I use internal automation and documentation tools to keep every build organized, tested, and easy to hand off. Whether you need a complete CRM implementation, workflow automation, or technical troubleshooting, I can help you build a system that actually holds up.

I help businesses organize daily operations, clear support backlogs, and run reliable workflows without micromanagement. After a sabbatical to complete my MBA, I collaborate directly with growing teams to bridge the gap between operational strategy and daily execution. You get someone who takes ownership and brings more answers than questions from Day 1. Core areas I handle: Customer Support & Helpdesk Operations - Managing support queues and resolving tickets across Zendesk | Gorgias | Freshdesk | Shopify - Building macro libraries, return/refund workflows, and order-tracking SOPs - Handling live chat, email inquiries, and escalation cases calmly and quickly Process Organization & Project Workspaces - Setting up and structuring task boards in ClickUp | Asana | Notion | Trello - Converting messy meeting notes, voice memos, and loose ideas into prioritized action items - Documenting 1-page runbooks and team checklists to prevent recurring questions Data Hygiene & Administrative Coordination - Cleaning, deduplicating, and standardizing datasets across Excel | Google Sheets | Airtable - Contact list verification and CRM updates to keep pipeline records organized - Coordinating calendar workflows and structured file management How I work: - Fast turnaround: Clear timelines with proactive check-ins at task start and completion. - Zero micromanagement: You outline the objective, and I execute the steps to get it done right. - High standards: Every small task receives the same rigor and precision as an enterprise operational review. If you have a backlog to clear or a workflow that needs immediate hands-on support, send a message with the details and I can jump in today.

I help founders and growing teams bring structure, accountability, and execution across business operations, technical support, CRM, customer success, onboarding, reporting, and internal workflows. Growing companies usually don’t struggle because people are not working hard. They struggle because ownership is unclear, systems are fragmented, follow-ups slip, customer issues repeat, and leadership lacks visibility into what is moving, blocked, or at risk. That is where I bring value. With 8+ years of experience working with U.S.-based clients and around 5 years in Director and Lead-level roles, I operate at the intersection of leadership and hands-on execution. I can support founders, manage teams, improve systems, troubleshoot operational and technical issues, coordinate stakeholders, and stay close enough to the work to make sure execution happens. --- What I Can Help With Business Operations & Execution I help turn priorities into clear action, ownership, deadlines, and outcomes. This includes daily operations, internal coordination, task management, vendor/client follow-ups, reporting, documentation, and making sure important work does not fall through the cracks. Technical Support & SaaS Operations I bring hands-on experience in SaaS technical support, troubleshooting, support operations, escalations, and customer-facing issue resolution. I can support Tier 1–3 troubleshooting, CRM/workflow issues, APIs, webhooks, integrations, automations, reporting issues, data matching problems, ticket management, root-cause analysis, and documentation. My focus is not just resolving issues. I look for patterns, document fixes, and improve the process so the same problems do not keep repeating. CRM, Pipeline & Systems Management I help businesses improve visibility, follow-through, reporting accuracy, and operational control across CRM, helpdesk, project management, and support systems. I can help with CRM cleanup, pipeline management, lead tracking, customer/account management, ticketing workflows, reporting accuracy, CRM hygiene, workflow automation, and process improvement. Project, Task & Team Coordination I help teams stay organized across task management systems, communication tools, shared workspaces, spreadsheets, and internal documentation. I do not simply update task boards. I use them to create accountability, surface blockers, track next steps, and keep execution moving. Customer Success, Onboarding & Support Operations I can help with onboarding flows, client communication, support processes, escalation handling, issue tracking, documentation, customer follow-ups, and internal coordination, while also improving the systems behind the work. SOPs, Documentation & Process Improvement I build practical systems that help teams move faster and operate more consistently, including SOPs, playbooks, checklists, troubleshooting guides, escalation workflows, QA processes, training documentation, internal knowledge bases, and reporting structures. Automation & AI Productivity I use automation and AI tools to reduce repetitive work, improve documentation, summarize calls, organize tasks, clean up reporting, and speed up execution. --- Relevant Experience In a SaaS operations role, I worked across customer success, onboarding, technical support, reporting, automations, escalations, and internal coordination. I helped manage customer-facing workflows, troubleshoot technical issues, improve SOPs, support remote teams, resolve bottlenecks, and coordinate with internal departments to keep work moving. In a performance marketing operations role, I supported operations across clients, vendors, media buyers, CRM follow-ups, reporting, campaign execution, and internal coordination. This strengthened my ability to manage competing priorities, protect delivery timelines, and give leadership visibility into what was on track, blocked, or at risk. --- What You Can Expect I take ownership from day one. I am not the type of person who waits for perfect instructions or stops when something gets unclear. I work to understand the business goal, define what “done” looks like, ask the right questions, work through blockers, communicate clearly, and drive execution to completion. You can expect senior-level ownership, clear communication, strong follow-through, organized execution, technical troubleshooting ability, CRM and systems management, process improvement, discretion with sensitive information, and comfort working directly with founders and leadership. Clients work with me because I can think like an operator and execute like an owner. If you need someone who can bring structure to your operations, improve CRM and workflows, support customers, handle technical support, coordinate teams, and help leadership stay focused on growth, I would be glad to help.

I help sales teams turn a messy sales process into a more organized, measurable, and efficient operation. I bring 10+ years of experience across sales, customer service, appointment setting, sales leadership, and sales operations with hands-on experience managing the people, processes, data, and reporting behind a sales team. I was recognized as a #1 Sales Representative before moving into Sales Management, where I managed a remote team of approximately 30 sales representatives. For about five years, I was responsible for monitoring KPIs, reviewing CRM activity, coaching reps, improving follow-up, and helping the team stay focused on sales goals. I also built sales reporting systems from the ground up using Google Sheets and Looker Studio, bringing together lead, booking, sales, renewal, representative, state, and call-center data into dashboards that made performance easier to track and manage. Today, I combine that sales experience with practical sales operations and automation skills to help businesses: • Organize and improve sales processes and workflows • Maintain and improve CRM and sales data • Build KPI reports and performance dashboards • Track leads, bookings, sales, follow-ups, and team performance • Identify process gaps and repetitive manual work • Build practical automations using tools such as Zapier and Make • Support sales teams with reporting, accountability, and day-to-day operations Tools I've worked with include Google sheets, Looker Studio, Google Workspace, CRM Platforms, Ringcentral, Dialpad, Asana, Clickup, Airtable, Zapier, Make and AI Tools What sets me apart is that I don't look at sales operations purely from the systems side. I've actually worked in sales, managed salespeople, handled high-volume customer conversations, monitored performance, and built reporting around real sales activity. So when I build a report, workflow, or automation, I'm thinking about the person who has to use it and the business decision it needs to support. If you need someone who can understand your sales process, work with your team, make the numbers easier to see, and help improve the systems behind the sales operation, I'd be happy to discuss what you're trying to improve.

Is your CRM helping your team move faster or slowing them down? A well-configured CRM should do more than store contacts. It should automate processes, improve data quality, and provide complete visibility into every stage of the customer journey. As a CRM & Revenue Operations Manager, I help businesses build scalable CRM systems that improve efficiency, automate repetitive tasks, and create streamlined sales processes that support predictable revenue growth. With 10+ years of experience in CRM, Revenue Operations, and Sales Process Automation, I've partnered with startups and growing businesses to optimize HubSpot, streamline workflows, improve data quality, and build scalable systems that increase productivity and operational efficiency. Here's how I can help: • HubSpot Administration & CRM Management • CRM Setup, Configuration & Optimization • Sales Process & Workflow Automation • Pipeline Design & Lifecycle Management • Lead Routing & Assignment Automation • Custom Properties, Objects & Data Management • CRM Cleanup, Governance & Deduplication • Dashboards, Reporting & KPI Tracking • Email Sequences & Automation • HubSpot Integrations (Apollo, Instantly, Zapier, Make, and more) I specialize in building organized, scalable CRM systems that help teams work more efficiently, maintain clean and reliable data, and automate repetitive processes. My goal is to eliminate manual work, improve visibility, and create systems that support long-term business growth. Whether you need help setting up a new HubSpot CRM, optimizing an existing workspace, improving reporting, automating workflows, or managing your revenue operations, I can help you build a CRM that works for your business—not against it. Core Expertise: • HubSpot Administration • CRM & Revenue Operations • Sales Process Automation • Workflow Automation • CRM Implementation & Optimization • Pipeline Management • Reporting & Dashboards • Data Cleanup & CRM Governance • HubSpot Integrations • Process Improvement Let's connect and discuss how I can help optimize your HubSpot CRM and streamline your operations.

Hi there, Let me get straight to the point. I help business owners free up their time and focus on revenue while I handle the systems, follow-ups, and execution behind the scenes. Here’s what I can take off your plate: * B2B/B2C lead generation using LinkedIn, Apollo, and targeted manual and AI supported research * Outreach and follow-ups via email and DMs to keep leads warm and moving * Email campaigns and basic automations using Mailchimp and GoHighLevel * CRM setup, cleanup, and daily management with clear pipeline tracking * Sales funnel structuring, reporting, and performance monitoring * GoHighLevel workflows, automations, tagging, and system organization * Social media scheduling, engagement, and content coordination * Inbox, calendar, and day-to-day admin support to keep operations smooth * Canva designs for clean, consistent posts, email visuals, and lead magnets * Data tracking and Analysis reports so you always know what’s working CRM experience: * Mailchimp * Apollo * GoHighLevel * Zapier * Shopify * HubSpot * Salesforce *Semrush * Zoho CRM * Pipeline CRM *Canva Pro *Slack *Mondaydotcom *Trello *Asana *Freshdesk *Freshcaller * Gorgias * Zendesk * Live Agent * Microsoft Office (Word & Excel) * Discord * Facebook, IG, Pinterest and Youtube (All Scomed) * MS Outlook * Google Drive * eCommerce tools * Notion * ClickUp * Opencart * Wordpress and Elementor * LinkedIn Sales Navigator * Odoo * Katana * Xero I’m a sales-focused Virtual Assistant with 7 years of hands-on experience across lead generation, GoHighLevel systems, email marketing, e-commerce, Shopify, digital marketing, B2B sales, and customer support. I’ve managed full sales cycles from lead sourcing to follow-up and conversion, supported founders directly, built and maintained CRM systems, and handled admin and operational tasks that directly impact revenue. I understand priorities, deadlines, and what actually moves the needle. I’m organized, proactive, and execution-driven. I don’t just “assist”. I am committed to delivering quality work and improving your business systems because your success matters to me. I focus on long-term results, not short-term effort, and I work with integrity, responsibility, and genuine care for your business. If you value consistency, clear communication, and measurable results, I’d love to support your business. I'm not just a service provider. I'm your partner invested in your success. Let's build something great together! 🤝 Best regards, Maria Mensching