Hire the Best Community Policy(ies) Freelancers
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Trust & Safety and customer support specialist with 5+ years of remote experience helping digital platforms manage users safely, professionally, and at scale. At Yubo, a global youth-focused social platform, I handled identity verification, fraud detection, CSAM investigation, and harmful content enforcement. I reviewed thousands of cases weekly while maintaining 97%+ accuracy under strict SLA conditions. I was recognized as a platform SME for child safety and identity security, consulted on 150+ complex escalations, and contributed to policy updates that improved team-wide enforcement. Alongside that, I bring 7+ years of customer support and remote operations experience across multiple industries; managing high-volume queues, resolving complex queries, and maintaining quality under pressure. I help platforms with: ✦ Trust & Safety operations and content moderation ✦ Identity verification and fraud detection ✦ Customer support and inbox management ✦ Virtual assistance and remote operations ✦ AI safety review and human-in-the-loop tasks If you need a professional for part-time, ongoing projects send a message; LET'S WORK TOGETHER.

You're building a community, a learning program, or a mission-driven online academy and you need someone who can nurture your members, support your customers, communicate with clarity, keep your people engaged, and reduce churn rate to less than 2%? That's what I do best. Online communities don’t fail because of poor tools; they fail because they lack engineering conversations, systems, and trust at scale. Not by “posting more.” Not by “answering tickets faster.” ✔ For communities I've supported, I: 🔥 Built trust-driven communities where members stay, contribute, and refer others 🔥 Implemented engagement playbooks that increased weekly active members by 2–3x 🔥 Achieved up to 89% engagement rates while keeping monthly churn under 2% 🔥 Used social listening and behavioral insights to anticipate member needs before they escalate 🔥 Helped founders and startups, scale their communities without losing safety, structure, or culture 🔥 Built and managed 8+ niche communities across education, youth development, and EdTech ✔ I help EdTech companies, online coaches, and digital products brands turn silent users into active, loyal members, while reducing support overload and increasing retention. The results I helped my clients to achieve? I: 🧑‍🎓Supported EdTech platforms serving K–12 professionals, parents, teens, and educators 🧑‍🎓Transformed passive learners into active contributors through onboarding flows, prompts, and rituals 🧑‍🎓 Managed digital learning communities, responding to student/parent inquiries, supported onboarding, and maintained engagement. 🧑‍🎓 Provided admissions communications, students onboarding, inquiry support, and handled program coordination with excellence, while maintaining institutional compliance. ✔ I Provide: 🔥 Customer Support that reduces churn 🔥 Cut repetitive support tickets by 40–60% by building clear response systems, help docs, and proactive member communication 🔥 Maintained 95%+ customer satisfaction scores by responding with clarity, empathy, and solution-first messaging 🔥 Turned frustrated users into long-term advocates through human-centered support workflows. 🧠 Why Clients Choose Me and Stay: I don’t manage communities like a social media assistant. I manage them like a systems thinker + communication strategist + human behavior expert. ✔ For communities I've supported, I: 🔥 Implemented en ✨ My Top Strengths: Community Management: Led and nurtured online communities of up to 5,000+ members. Customer Success: Helped founders reduce customer churn by up to 49%. Youth Development & Education: Trained 3,000+ teens, managed 200+ parents, and supported learning programs across countries. High-Touch Relationship Building: Build trust with students, donors, participants, and parents Structured Communication: Clear, organized, and culturally sensitive communication style Program Engagement: Monitor progress, guide members through milestones, and maintain accountability Who I Work Best With: 1. EdTech Startup Founders I help you manage your learning community, respond to student/parent inquiries, support onboarding, and maintain engagement. 2. Wellness & Personal Development Coaches I support your members, maintain a nurturing online environment, and ensure students complete your program with confidence. 3. Christian Non-profits & Mission-focused Organizations I help manage donor communities, youth outreach groups, and discipleship programs with warmth and compassion. 4. Higher-Ed Institutions Admissions communication, student onboarding, inquiry support, and program coordination handled with excellence. 5. Global Non-profits in Youth Development Engagement, beneficiary management, reporting, parent communication, and community support. Tools & Platforms I Work With: Facebook, Reddit, Circle, WhatsApp, Discord, YouTube, Instagram or Tiktok, Skool, Circle, Discord, Slack, Kajabi, Thinkific, Podia, Teachable, Zendesk, Intercom, HelpScout, Freshdesk, Notion, CRM platforms, Google Workspace, Airtable. 🔫 I use only the tools that serve the outcome. Because, tools change but outcome doesn't. 🎯 If You’re Looking For Someone Who Can: ✔ Reduce support chaos ✔ Increase community engagement ✔ Improve member retention ✔ Protect your brand voice ✔ Scale without losing humanity Then I’m already thinking about how to solve your problem. If you value warm communication, structure, and reliable support, we’ll be a great fit. Let’s partner to build a community people love to be part of. Send me a message and let’s talk about what you’re building.

When systems go down or users are stuck, businesses need someone who can diagnose fast, communicate clearly, and fix it right without creating new security risks in the process. I'm an ISO/IEC 27001 certified IT support specialist with 5+ years supporting MSP and corporate environments. That certification isn't common at the helpdesk level, and it means every access request, onboarding workflow, and remote session I handle follows international information security standards not just best guesses. WHAT I BRING TO YOUR TEAM: Microsoft 365 Administration: User provisioning, license management, Teams, SharePoint, OneDrive, and Outlook configuration for environments of 50–200+ users. I've managed the full lifecycle, not just password resets. Security-Conscious Support: ISO/IEC 27001-aligned processes for access management, onboarding/offboarding, and data handling. You get helpdesk speed without compliance shortcuts. Helpdesk & Remote Support: Zendesk, Freshdesk, N-able, TeamViewer, AnyDesk, Citrix. I work in your stack, not mine. Onboarding & Offboarding: End-to-end account provisioning, workstation setup, and access control so nothing falls through the cracks when staff join or leave. Customer-Facing Support: Multichannel support via email, chat, and phone using Gorgias, Reamaze, and HubSpot. I communicate in plain language that non-technical users actually understand. WHAT MAKES THE DIFFERENCE: Most helpdesk specialists close tickets. I look for the pattern behind recurring issues. In one MSP engagement, a spike in password reset requests turned out to be a misconfigured MFA policy catching it early saved the client significant support overhead every week. That upstream thinking is what I bring to every engagement. I document everything, flag issues before they escalate, and treat every user's frustration as a real priority, because downtime has a cost, and slow support makes it worse. If you're managing a Microsoft 365 environment and need IT support that's both fast and secure, send me a message describing your setup. I'll respond within 24 hours and let you know exactly how I can help.

Are you looking to strengthen your organization's cybersecurity posture, achieve compliance, or prepare for an audit? I help organizations identify, assess, and manage cybersecurity risks while aligning security programs with industry-recognized frameworks and standards. As a Governance, Risk, and Compliance (GRC) Analyst, I specialize in developing and implementing security governance programs that protect business operations, reduce risk exposure, and support regulatory and certification requirements. My expertise includes: ✅ ISO 27001 Implementation & Compliance * Gap assessments and readiness reviews * ISMS development and maintenance * Security policy and procedure creation * Internal audits and corrective action planning * Certification preparation and support ✅ NIST Cybersecurity Framework (CSF) * Security maturity assessments * Control mapping and implementation * Risk-based security program development * Compliance and governance reporting ✅ Risk Management Framework (RMF) * Risk assessments and risk register management * Security control selection and implementation * Continuous monitoring strategies * Risk treatment and mitigation planning ✅ Governance & Compliance Services * Third-party/vendor risk assessments * Security awareness and compliance initiatives * Audit preparation and remediation support * Security documentation and control testing * Regulatory compliance support Why work with me? ✔ Strong understanding of cybersecurity governance and risk management principles ✔ Detail-oriented approach to compliance and documentation ✔ Ability to translate technical security requirements into business-focused solutions ✔ Commitment to delivering high-quality, actionable results on time I partner with organizations of all sizes to build effective security and compliance programs that support business growth while reducing cyber risk. If you need support with ISO 27001 implementation, NIST assessments, RMF processes, risk management, policy development, or audit readiness, I would be happy to discuss how I can help.

I help organisations strengthen Governance, Risk, and Compliance (GRC) frameworks, conduct risk assessments, and achieve ISO 27001 compliance with practical, audit-ready solutions. With 9+ years of experience in the financial sector, I support businesses in identifying compliance gaps, improving internal controls, and building resilient, secure operations. My approach ensures that risk management and compliance are not just documented, but fully integrated into business processes. Main Services • GRC Framework Implementation (Governance, Risk & Compliance) • Risk Assessment and Risk Register Development • ISO 27001 Gap Analysis and Audit Readiness • Information Security and Compliance Consulting • Vendor / Third-Party Risk Management • Policy and Procedure Development (Security, Compliance, Risk) Why Clients Choose Me • Experience in highly regulated financial environments • Strong expertise in risk management, compliance, and security governance • Ability to translate complex regulations into clear, actionable processes • Focus on audit readiness, operational resilience, and measurable results I am currently advancing my expertise through ISO 27001 certification training and an Executive MBA, combining technical depth with strategic business insight. If you need a GRC consultant, ISO 27001 specialist, or risk management expert who can deliver structured, effective, and business-aligned solutions, I’m ready to support you. Let’s build a secure, compliant, and resilient organisation.

Are you preparing for ISO 27001 certification, struggling with GDPR compliance, or looking to strengthen your organization’s risk and compliance program? I help businesses design, implement, and manage effective Governance, Risk, and Compliance (GRC) frameworks that satisfy regulators, auditors, and stakeholders. With proven experience in the financial services sector, I’ve successfully: Conducted risk assessments and built comprehensive risk registers. Designed and implemented ISMS documentation aligned with ISO 27001. Led internal audits and coordinated with cross-department teams to close compliance gaps. Developed policies covering Information Classification, Incident Management, Access Control, Clear Desk/Clear Screen, Threat Intelligence, and more. Ensured GDPR compliance by creating data protection processes and training staff. 💡 What I can do for you: ISO 27001 & GDPR compliance gap assessments Policy & procedure development (ISMS, vendor risk, access management, incident response) Risk assessment frameworks and templates Audit readiness support (internal/external) Vulnerability management Ongoing GRC advisory and reporting ✅ My approach is practical, clear, and business-oriented ,not just paperwork. I’ll help you build compliance systems that actually work for your business, not against it.