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✅ Competent Executive Virtual Assistant 🏆 6 years committed to one client 🏅 10,000+ Upwork hours 🏅 10+ years of experience 🏅 Worked within multi-national companies Thank you for checking out my profile. I have more than 10 years of professional job experience in a variety of roles, including: ✅ Data Entry ✅ Content Management ✅ QA and Scenario Testing ✅ Transcription ✅ Virtual Assistant ✅ Video Editing ✅ Web research ✅ E-Commerce Website Management. ✅ Multi-task Virtual Assistant ✅ Creating Mail Labels using Microsoft Word ✅ Chemical Related Works. I'm seeking a position that will last longer than 6 months and am also open to any offer. I'm all set to start right away. I have a quick learning curve, am achievement-oriented, detailed-oriented, trustworthy, and have a strong work ethic. Highly responsive to my clients for an interview and updates on the task. Kindly get in touch with me so that we can collaborate and develop as professionals.

Hello, I'm Catherine. I'm experienced in data entry and English-to-Chinese translations. Here are some tools that I use during my current work: - • Microsoft Excel (with vlookup, if formula, and more); • Microsoft Word; • Microsoft Teams • Google Sheets; • Google Ads; • Slack; • Sharefile Link; • Zoom • Canva Here are my strengths in my work experience: Leadership: Experienced as an Operations Delivery Manager, which requires strong leadership skills to manage and develop a team of team leaders. Goal-oriented: I will be responsible for ensuring that teams reach the goals set by the Operations Manager and Operations Management Team, which requires a goal-oriented mindset. Analytical: I am also responsible for developing and delivering reporting in accordance with business requirements, which requires analytical skills to interpret data and identify trends. Communication: Experienced as an Operations Delivery Manager, I am required to provide regular feedback to the Operations Manager regarding the status of the market and any issues affecting the Malaysia Operations Service Centre, which requires effective communication skills. Problem-solving: I am responsible for managing market-related issues and coordinating with internal departments, which requires problem-solving skills to identify and resolve issues. Time management: I am responsible for managing team leader workloads and ensuring all clients in the market are closed within agreed deadlines, which requires excellent time management skills. Employee development: I am responsible for training, mentoring, developing, and providing regular feedback to direct reports in accordance with performance management guidelines, which requires a focus on employee development. With my strengths and tools, I can deliver your project professionally and comprehensively.

Technical Project Manager and Product Manager with 8+ years of experience leading SaaS, AI, data, ERP, and FinTech products. I manage requirements, roadmaps, backlogs, engineering delivery, QA, and releases from discovery to production. ✅ Top Rated ✅ 100% Job Success ✅ $50K+ earned ✅ 1,000+ Upwork hours WHAT I HELP YOU: - I turn company goals into clear tasks for engineers. - I run daily progress checks so leaders can focus on growth and funding. - I spot technical blocks before delays hurt the business. - I keep projects on schedule and stop scope creep from wasting money. SOFTWARE DELIVERY & PRODUCT MANAGEMENT - Requirements gathering and business analysis - Product requirements, user stories, and acceptance criteria - Product roadmap and backlog prioritization - Agile project management, Scrum, and sprint planning - Engineering delivery and cross-functional team leadership - QA coordination, UAT, release management, and production readiness - Stakeholder management and executive reporting - Risk, dependency, budget, and scope management - Vendor and implementation management - Process improvement and workflow automation MY DELIVERY FRAMEWORK • Understand YOU (business owners) • Understand your business goals • Define product requirements • Build technical roadmap • Lead engineering execution • Launch and continuously improve WHY CLIENTS HIRE ME ✔ I bridge business and engineering teams. ✔ I translate complex technical discussions into business decisions. ✔ I proactively identify delivery risks before they become expensive problems. ✔ I keep projects moving while maintaining quality. ✔ I focus on business outcomes, not just shipping features. KEY ACHIEVEMENTS Marketing Attribution • Built a marketing attribution platform that gave full visibility across advertising channels. • Increased daily advertising spend from USD 20K to USD 100K within 3 months. Fraud Detection • Built a real-time fraud alert system for a Gaming company. • Detected an attempted USD 50K fraudulent withdrawal and helped prevent financial losses. Fraud Investigation • Discovered fraudulent activity between vendors using marketing attribution analysis. • Prevented ongoing financial losses and strengthened fraud monitoring. ERP Implementation • Led Odoo ERP implementation, vendor management, and system integration. • Improved operational efficiency by 15%. Business Intelligence • Built Power BI dashboards for sales, marketing, finance, and operations. • Enabled faster reporting and better business decisions. Data Migration • Led migration to Google BigQuery using Fivetran. • Reduced migration time by 30% and improved data accuracy. AI Assistant • Led the development of an AI Assistant for an iGaming company, enabling operations teams to instantly access business knowledge, automate routine tasks, and improve day-to-day decision-making. TOOLS & TECHNOLOGIES • Product: Agile • Scrum • Jira • Confluence • Product Roadmaps • Cloud: Google Cloud • AWS • Azure • Data: BigQuery • Snowflake • SQL • Power BI • AI: OpenAI • LLMs • AI Agents • Machine Learning I WORK BEST WITH • SaaS Startups • FinTech Companies • iGaming Platforms • AI Startups • Scale-ups • SMEs modernizing their data platforms ------- I don't work alone. Depending on the project, I build and lead a team of Solution Architects, Software Engineers, Data Engineers, Data Analysts, and AI Engineers to deliver the best outcome for your business. Are you building a new product, modernizing your data platform, or leading a complex technical initiative? I'd be happy to discuss how I can help. Send me a message, and let's explore the best solution for your business.

Determined, a word that describes me. I wish to build myself to be an independent woman who less likely to depend on others. I am fond of working together in a team but at times, working alone has its own perks. I have strong commitments to my responsibilities, and I believe my big dreams with my own effort will someday take me to a higher destination. I am an organized and ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am an observer in most situations which indirectly makes it easier for decision-making and understanding the root cause. As a graduate from Universiti Teknologi PETRONAS, I’ve gained knowledgeable skills in terms of communication and management that has helped throughout my journey. I am experienced in daily Excel work, managing and analyzing data to produce accurate, insightful reports that support business decision-making. I have worked extensively with sales reporting tools such as Niagawan to monitor sales performance, inventory, and generate comprehensive sales analyses. My skill set also includes developing interactive analytics dashboards using QlikSense and R, transforming complex data into clear, actionable visualizations. I am committed to delivering high-quality work that helps businesses make informed, data-driven decisions. Additionally, I have deployed IBM BigFix for efficient endpoint management and compliance across systems.

An Upwork Top Rated Plus specialist with over 21,000 tracked hours and 10+ years of hands-on experience, I help eCommerce brands launch, manage, and scale their daily operations. I bridge the gap between technical web development (Liquid, HTML, CSS) and seamless operational execution, allowing store owners to step away from daily logistics and focus entirely on growth. Throughout my career, I have supported high-revenue online businesses across the health & wellness, supplements, fashion, beauty, and retail industries. I provide reliable, comprehensive support to keep operations organized, efficient, and customer-focused. My expertise includes: ***eCommerce Store Management Shopify store management and daily administration Product uploads, edits, collections, categories, and catalogue management Product descriptions, images, pricing, variants, and SEO optimisation Website content updates and store maintenance Promotion setup and discount management ***Marketplace Management Amazon Seller Central management eBay store management Lazada/Shopee Store management Product listing creation and optimisation Inventory updates and stock monitoring Order processing and fulfilment coordination Marketplace customer support Managing product variations and catalogue data ***Operations & Inventory Management Stock tracking and inventory updates Managing low-stock and out-of-stock products Working with suppliers and fulfilment partners 3PL coordination and order fulfilment workflows Creating reports and maintaining product databases Improving daily operational processes ***Customer Support & Customer Success Managing customer enquiries professionally Order issue resolution Returns, refunds, and replacements Building positive customer relationships Supporting customer retention ***Email Marketing & Promotions Klaviyo campaign setup and management Promotional email campaigns Seasonal campaigns and product launches Customer segmentation and campaign planning Supporting eCommerce growth activities ***Tools & Platforms I Work With Shopify Amazon Seller Central eBay WooCommerce Klaviyo Google Merchant Center Meta Commerce Manager Canva CapCut Microsoft Excel / Google Sheets Various inventory and order management systems Why clients choose me: ✓ 10+ years of eCommerce experience ✓ Experienced working with international brands and marketplaces ✓ Detail-oriented and organised approach ✓ Strong understanding of online store operations ✓ Reliable long-term support partner ✓ Able to manage tasks independently with minimal supervision Whether you need help managing your Shopify store, improving marketplace operations, keeping inventory organised, supporting customers, or handling daily eCommerce tasks — I can help you keep your business running smoothly. I am available for ongoing eCommerce support and long-term partnerships.

● Need more sales or potential clients? I provide lead generation services to help you find high-quality prospects, increase your sales opportunities, and grow your client base. ● Stop wasting time on repetitive admin work. From data scraping and labeling to organizing information and research, I can handle your data entry tasks efficiently and accurately. ● Accurate Malay ↔ English Translation. I offer precise and reliable translation services between Malay and English to ensure your message is clearly communicated. ● Audio Transcription Services. I can transcribe audio recordings in Malay or English with high accuracy and attention to detail.