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  • $9 hourly
    • 5.0/5
    • (12 jobs)
    🥇🥇 TOP RATED and Certified In Customer Service by Upwork 🥇🥇 Airbnb and Short-Term Rental Experience With a solid track record in the Airbnb and short-term rental industry, I have garnered extensive experience in hosting and managing properties that cater to a diverse clientele. My journey began as a passionate host, driven by a commitment to providing exceptional hospitality and creating memorable stays for guests. Over the years, I have honed my skills in several key areas: Property Management Listing Creation and Optimization: Crafting compelling property listings with professional photographs and detailed descriptions to attract potential guests. Pricing Strategies: Utilizing dynamic pricing tools and market analysis to set competitive rates, maximizing occupancy and revenue. Property Maintenance: Ensuring the property is in excellent condition through regular inspections, maintenance schedules, and timely repairs. Guest Relations Communication: Providing prompt and clear communication with guests from the inquiry stage to post-checkout, ensuring their needs and questions are addressed effectively. Personalized Experiences: Tailoring guest experiences based on their preferences, including providing local recommendations, personalized welcome amenities, and customized itineraries. Conflict Resolution: Handling any issues or disputes professionally and efficiently, ensuring guest satisfaction, and maintaining positive reviews. Operations Management Check-In/Check-Out Procedures: Streamlining the check-in and check-out process with keyless entry systems, clear instructions, and flexible timing to accommodate guest schedules. Housekeeping and Cleanliness: Coordinating with reliable cleaning services to maintain high standards of cleanliness and hygiene, meeting or exceeding guest expectations. Compliance and Safety: Staying updated on local regulations, ensuring the property complies with safety standards, and providing necessary safety equipment and information to guests. Marketing and Growth Online Presence: Leveraging various online platforms and social media to increase property visibility and attract a broader audience. Guest Feedback and Improvement: Collecting and analyzing guest feedback to continually improve the property and guest experience, leading to higher ratings and repeat bookings. Networking and Partnerships: Building relationships with local businesses and tourism boards to enhance guest experiences and promote the property. Overall, my experience in Airbnb and short-term rentals is characterized by a proactive approach, attention to detail, and a genuine passion for hospitality. I am dedicated to creating a welcoming and comfortable environment for guests, ensuring their stay is not just a visit, but a memorable experience they would love to repeat.
    Featured Skill Hospitality
    Travel & Hospitality
    Property Management
    Customer Satisfaction
    Administrative Support
    Online Chat Support
    Phone Communication
    Email Support
    Virtual Assistance
    Customer Service
  • $8 hourly
    • 5.0/5
    • (25 jobs)
    ⭐️ Upwork TOP RATED | 100% Job Success Score Short-Term Rental / Airbnb management Founder @ lodginggurus ✅With a degree in Management Sciences and 3+ years of hands-on experience managing 600+ Airbnb/VRBO listings, I specialize in streamlining STR operations, driving occupancy rates and getting Super Hosts their time back to spend on growing their portfolios and prioritizing their family moments. *Because this is a lean, client-focused agency, I'm unable to offer free listing audits. Please refer to my work history here in my profile or our agency account to determine our qualifications. 🚀 Results with past clients: 🎉 5-star Rating on Communication across 98.6% of Bookings within a Single Quarter 🎉 18% Improvement in Cleaning Quality Scores in a Single Quarter 🎉 23% Ancillary Revenue Growth from Upsold Services Monthly 🎉 88% damage claim success rate 🎉 10-min First Response Rate ✨Recent Upwork reviews: "Ahmad and his team were INCREDIBLE to work with......Thanks again man, if you are ever in California, the drinks are on me! :)" "Lodginggurus shared some amazing metrics and Ahmad didn’t just give me advice but backed it with data with spreadsheets and tips to clean up redundant data and improve our pricing strategies." "Ahmad has proven to be a close partner managing every aspect of my Airbnb portfolio. His team's professionalism and timely responsiveness is commendable." Services: ☑️24/7 Guest Support (no more 2 AM noise complaints!) ☑️Cleaning Coordination ☑️Maintenance Coordination ☑️Review Disputes & Damage Claim Wins (we fight for your revenue and reputation) ☑️Dynamic Pricing Implementation ☑️Cross-Platform Listing Optimization ☑️Courtesy Calls to Guests ☑️Engaging Welcome Guidebooks ❗Our performance reports, tailored to your cadence (monthly/quarterly) provide clarity & accountability. 💬 Message me for a FREE consultation! I'd love to help out and provide guidance, even if we don't decide to work together. 🛑 TOOLS & PMS Platforms - Airbnb | VRBO | Booking.com | Glamping Hub | Google VR PMS - Hostaway | Hospitable | Hostfully | OwnerRez | Guesty | Smoobu | Lodgify | Uplisting | Tokeet Cleaning Coordination - Breezeway | Operto | Turno Dynamic Pricing - PriceLabs | Beyond Pricing | Wheelhouse Guidebooks - Touch Stay | Happy Guest | Charge Automation | Canva
    Featured Skill Hospitality
    Basecamp
    Track Hospitality Software
    Email Campaign Optimization
    Management Consulting
    Issue Tracking System
    Zendesk
    Email Automation
    Mailchimp
    Customer Support
    Property Management
    Property Management Software
  • $7 hourly
    • 4.8/5
    • (32 jobs)
    Looking for someone who can manage your short-term rental business, has excellent verbal and written communication skills, and can add value to your hospitality services? Well guess what.. you've landed at the right profile! During the past few years, I've gained a fair amount of experience in the STR sector. Currently, I'm working with multiple clients (both property managers and houseowners) across various US states. My expertise include: - Guest Communication - Cleaner Communication - Maintenance Communication - Channel Manager/Vacation Rental Software Integration - Calendar Management - Listing Management - Review Management - Filing Damage Claims - Setting Up Automations - Listing Optimization I'm quite well-versed with all the aspects of the short-rental business. If you are interested to get assistance with guest-side communications or any other VA-related services for your short-term rental business, I'm just a text away! :) In addition to this, I've always had a passion for writing. My portfolio includes blogs, articles, eBooks, review guides, business documents, etc. I have written articles within the STR business space as well. So yeah, that's my journey so far. Never quit learning, and never will! Let's talk and take your business to the next level!
    Featured Skill Hospitality
    Travel & Hospitality
    Blog Content
    Content Writing
    Blog Writing
    Hospitality & Tourism
    Article Writing
    Copywriting
    Customer Service
    Ebook Writing
    Editing & Proofreading
    SEO Writing
    White Paper Writing
    Email Copywriting
  • $50 hourly
    • 0.0/5
    • (1 job)
    I am known for being able to motivate and encourage my fellow colleagues to meet high-performance standards. I can work with others in a professional manner while attempting to achieve a common goal and would like to highlight my key strengths in areas such as customer service, research, and data entry. I am a sociable person who has a natural ability to talk to and building relationships with, people of all kinds. I also consider myself to be a personable professional whose strengths include emotional sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. One of my strongest points is my self-motivation which allows me to handle pressure and against aggressive deadlines in any pressurized environment. Being a highly analytical thinker I am able to quickly identify, scrutinize, and streamline complex work processes.
    Featured Skill Hospitality
    Business Consulting
    Customer Relationship Management
    Customer Retention
    Business Operations
    Customer Service
    Business Development
    Marketing Communications
    Key Account Management
    Phone Support
    Email Support
  • $15 hourly
    • 5.0/5
    • (3 jobs)
    Juggling to find an experienced property manager? You've come to the right place! I've unlocked the secrets of the rental world. I help STR hosts and LTR Managers to maximize rental potential with optimized listings, seamless guest communication, and efficient property management on all OTAs. With a passion for enhancing the guest experience, I ensure your property stands out in a competitive market. WHAT I HAVE ACHIEVED? ✅Over 5000+ Listings Optimized ✅ Increased Occupancy Rates by 65% ✅ Maintained an average guest rating of 4.8 stars across all properties ✅ Efficient Issue Resolution with 95% of guest issues resolved within 24 hours ✅ Streamlined Operations and communication between cleaning and maintenance teams. ✅ Successful Portfolio Expansion by 200% in 1 year ✅ Revenue Growth by 85% through optimized pricing strategies ✅ Cost Savings by 15% via negotiating better rates with cleaning & maintenance vendors ✅ Successfully removed several unjust negative reviews with an 80% success rate. ✅ Claims and Dispute Management resulting in recovering over $50,000. TECHNICAL SKILLS I OFFER? ⚜️ Listing Optimization ⚜️ Guest Communication ⚜️ Pricing & Revenue Management ⚜️ Cleaning & Turnover Coordination ⚜️ Property Maintenance & Pest Control ⚜️ Analytics & Growth ⚜️ Reviews Management & Removal ⚜️ Claims Handling OTA's: ✔️ Airbnb ✔️ VRBO ✔️ Booking.com ✔️ Bed24 ✔️ Uplisting ✔️ Zillow ✔️ Furnished Finder ✔️ Apartments.com SOFTWARE PROFICIENCY! I'm well versed with the CRM to optimize the performance. ✔️ Zoho ✔️ Zapier ✔️ Zendesk ✔️ Salesforce I’m highly skilled in using top property management software PMS to optimize your OTA operations. ✔️ Guesty ✔️ Hospitable ✔️ OwnerRez ✔️ Hostaway ✔️ Hostfully ✔️ Buildium ✔️ Appfolio ✔️ Breezeway ✔️ Turno For Pricing, I'm well-versed in setting-up Dynamic Pricings. ✔️ Price Labs ✔️ Beyond Pricing Additionally, I excel in utilizing organizational tools to keep everything running smoothly. ✔️ Slack ✔️ Asana ✔️ Monday ✔️ Trello For seamless communication, I’m proficient with tools ensuring you stay connected with your guests and team effortlessly. ✔️ RingCentral ✔️ OpenPhone ✔️ Google Voice Let me put these powerful tools to work for your property management success! WHY WORK WITH ME? 🌟 Proven track record of boosting occupancy rates and guest satisfaction for Airbnb hosts. 🌟 In-depth knowledge of Airbnb policies, pricing tools, and industry trends. 🌟 Personalized solutions to fit your unique property needs and business goals. 🌟 Strong attention to detail, ensuring your property is managed to the highest standards. Whether you're new to Airbnb or looking to take your property to the next level, I’m here to help you succeed. Let’s work together to enhance your Airbnb experience and increase your rental income! Feel free to reach out.
    Featured Skill Hospitality
    SEO Keyword Research
    Product Listing Ad
    Case Management
    Technical Analysis
    Project Management
    Phone Support
    Communication Skills
    Rental Agreement
    Resolves Conflict
    Competitive Analysis
    Sales Optimization
    Customer Support
    Virtual Assistance
    Hospitality & Tourism
  • $10 hourly
    • 4.7/5
    • (28 jobs)
    I offer 8+ years of experience as a team manager, customer support expert, and Amazon/E-commerce store manager and promotor. I've been working as a project manager at a local BPO and maintained a steller profile on Upwork. I am able to manage Live Chats, email support, property management (AirBnB, VRBO, Booking.com, etc). I believe in quality work and have a proven record showing the same. I am flexible in working hours. I've assisted clients (e-commerce store mostly) from the U.S. Canada, Australia, and the U.K. during the COVID crises and helped them achieve results. So, let connect today and let me serve your customers for you while you concentrate on increasing your business :)
    Featured Skill Hospitality
    Email Etiquette
    Customer Support
    Customer Service
    Technical Support
    Dropshipping
    Inbound Inquiry
    Real Estate
  • $20 hourly
    • 5.0/5
    • (45 jobs)
    ✅ A Certified IT professional freelancer on Upwork specialized in Microsoft SQL Server Database Administrator (DBA), SoftwareAG webMethods API Gateway, Integration Server, Universal Messaging, Developer Portal, Command Central Implementations and Administration, Oracle database administrator, Oracle Middleware Weblogic Administrator, Oracle EBS, Oracle Hospitality Micros E7, RES 3700, Oracle Simphony POS implementation and support, Oracle Hyperion, Windows and Linux system administrator, IT Helpdesk and technical Support. I have worked on several different jobs with 100% 🏆reliability and long term repeated clients in the following; ✅ 24/7 | Remote | Call | Operational support. ✅ Microsoft Server Implementation and Administration Support. ✅ Microsoft SQL Database Administration. ✅ Server Administration including Windows / Linux / OEL. ✅ Oracle Products Implementation, Administration, critical, security patching and support. ✅ Backup and Disaster Recovery of Oracle Database using RMAN. ✅ Designing Oracle DR site using Dataguard. ✅ Implementation and Support of IBM webMethods, API Gateway, ESB, Integration Server, Universal Messaging, Command Central, Developer Portal, SoftwareAG Products. ✅ Oracle EBS Technical and Administration Support. ✅ Oracle Fusion Middleware Implementation and Administration Support Weblogic / OHS / SOA / OSB / BPM / Integrated JDeveloper / Forms & Report/ LDAP integration with Fusion Middleware. ✅ Tomcat Apache Middleware Administration. ✅ Performance Monitoring and auditing support. ✅ Upgrade / Migrate Database and Fusion Middleware. ✅ Support Amazon AWS Services. ✅ Schedule Performance Monitoring and administration task for your business. ✅ Training and Management. SKILLS: 🔶 Microsoft SQL Database Administration. 🔶 Oracle Database Administration 🔶 MySQL Database Administration. 🔶 Oracle Forms & Report Configurations. 🔶 Oracle FMW Weblogic Administrator. 🔶 24/7 for Mission-Critical Environment Support. 🔶 Technical & Help Desk Customer Support. 🔶 Oracle EBS Administration. 🔶 Microsoft SQL, Oracle products critical patching. 🔶 SQL DB Backups, IMPDB / EXPDB, RMAN Incremental Level 0 and Differential backup & recovery. 🔶 Oracle utilities Customer Card and billing technical and functional support (CC&B / CCB / MDM / WAM, MWM, NMS and OUA). 🔶 Oracle Micros E7 POS complete support. 🔶 Oracle Micros RES 3700 POS implementation and support. 🔶 Oracle Simphony POS implementation and support. 🔶 Oracle POS RVC, Touchscreen, MI, Deals, Combo, Reports, EOD/SOD, Reports, database Designing staff training and support. 🌟 WHY YOU CONTACT ME OVER OTHER FREELANCERS? 🌟 🏆 Upwork employer’s excellent satisfaction feedback. 🏆 I have hands-on experience more than 8+ years in relevant products. 🏆 Officially certified in products cum having Master’s Degree in Computer Science. 🏆 Maximum availability for your mission-critical environment 🏆 Providing functional team support for Oracle products. 🏆 Pay after your satisfaction. ✉ Do you have any urgent query or requirements? Kindly open PMB and feel free to contact!
    Featured Skill Hospitality
    Energy & Utilities
    Oracle E-Business Suite
    API Integration
    Oracle WebLogic Server
    Technical Support
    System Administration
    Point of Sale & Payment Systems
    Oracle Fusion Middleware
    Customer Support
    Oracle Database Administration
    Linux System Administration
    Database Administration
    MySQL
    Microsoft SQL Server
  • $4 hourly
    • 5.0/5
    • (1 job)
    Greetings, Welcome to my profile :) I'm an experienced customer service specialist and Airbnb co-host, ready to handle all types of projects with expertise. With over 3 years of experience in customer support and Airbnb guest communication, I handle everything from resolving customer complaints through phone, email, or social media, to assisting with orders, refunds, and exchanges as a customer support representative on shopify, amazon and eBay stores. As an Airbnb co-host, I can expertly manage bookings, check-ins, check-outs, and online listing management as Airbnb co host. With a proven track record in Airbnb property management and e-commerce support, I help businesses optimize efficiency and maximize revenue. Services as an Airbnb Co host: Responding to guest inquiries Listing management and optimization Creating Airbnb guest communication message templates Managing guest check-ins/check-outs Managing early check-ins/late check-outs Scheduling cleaning Calendar management Sending welcome messages to guests Managing bookings as Airbnb co host Coordinating with cleanings, maintenance, laundry services, repairs, and more Handling and resolving disputes Replying to reviews Data entry Services as a customer service representative: Email Support Paypal and klarna disputes. Live Chat Support and customer support Shopify customer support services. E-Commerce. Dropshipping Management. Taxi / Cab / Limo booking and dispatch services. Appointment setting. Inbound customer support services. Solving tickets. Shopify chargebacks and refunds. Data entry. Why Working With Me: ✔️ Organized: I pay attention to details and stay proactive to ensure everything is done right as Airbnb co host and customer service representative. ✔️ Personal Touch: I build strong relationships through calls, emails, and live chat support. ✔️ Great Communication: I speak fluent English and communicate clearly and effectively as a Customer support & Airbnb guest communication. ✔️ Commitment: I deliver high-quality work, meet deadlines, and go beyond expectations as an Airbnb co-host and customer service specialist. I'm available full-time, seven days a week, with flexible working hours to meet your needs. Let's work together to elevate your Airbnb listings and customer support services with efficiency and professionalism!
    Featured Skill Hospitality
    Online Chat Support
    Order Management
    Email Support
    Customer Support
    Customer Service
    Team Management
    Communications
    Property Management
    Virtual Assistance
  • $15 hourly
    • 5.0/5
    • (1 job)
    Customer-focused professional with a background in customer service and a strong foundation in psychology. Skilled in communication, problem-solving, and conflict resolution to enhance customer satisfaction and retention. Experienced in handling inquiries, managing escalations, and utilizing CRM systems for efficient service delivery. Passionate about understanding customer behavior and applying psychological insights to improve the customer experience. As an experienced Airbnb co-host and customer support specialist, I specialize in delivering exceptional guest experiences, optimizing property performance, and ensuring seamless operations for hosts. With a background in customer service and psychology, I bring a customer-first mindset, strong problem-solving skills, and attention to detail to every interaction. What I Offer: ✔️ End-to-End Property Management – Handling guest communication, bookings, and issue resolution for a hassle-free hosting experience. ✔️ Exceptional Guest Support – Ensuring prompt responses, smooth check-ins, and personalized service to enhance reviews and ratings. ✔️ Review & Reputation Management – Professionally managing guest feedback to maintain a high host rating and attract more bookings. ✔️ Operational Efficiency – Coordinating with cleaning and maintenance teams to ensure properties are always guest-ready. ✔️ CRM & Multi-Channel Support – Skilled in handling customer queries across platforms, ensuring a smooth and professional experience. My Achievements: ✅ Successfully managed multiple Airbnb properties, increasing occupancy rates and guest satisfaction scores. ✅ Resolved guest escalations and service issues efficiently, ensuring positive reviews and repeat bookings. ✅ Experienced in using property management systems (PMS) like Guesty, Hostaway, Uplisting, and Hospitable. I am committed to helping hosts maximize their revenue, enhance guest experiences, and maintain a top-rated Airbnb profile. Whether you need a dedicated co-host or a customer support expert, I am here to streamline your operations and elevate your hosting success! Let’s connect and take your Airbnb business to the next level! 🚀
    Featured Skill Hospitality
    Booking Management System
    Property Management
    Time Management
    Multitasking
    Problem Solving
    Lead Generation
    Customer Experience
    Customer Relationship Management
    Information Technology
    Virtual Assistance
    Email Communication
    Customer Support
    Customer Service
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    I Am customer service ,and have also experience in hospitality, Marketing ,And Management of business , Tour and travel experience is connected with My job
    Featured Skill Hospitality
  • $10 hourly
    • 1.9/5
    • (2 jobs)
    Key Skills & Competencies: *** Experienced in dealing with the public & comfortable in a selling role. *** Well spoken, approachable, with great attention to detail & a professional attitude. *** Experience of working with customers from different cultures & Background. *** Self-motivated, self-disciplined and having the ability to work to tight deadlines, including some late working when required. *** Ability to rapidly establish a high degree of trust, rapport and gain cooperation with the sales team and the rest of the business. *** First rate planning and organization skills and experience. *** Ensure confidentiality is maintained at all times. Personal Summary: A well-presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that customer leave with a lasting positive impression of our service. Having an outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and minimal supervision. Comfortable working in a fast-paced environment and able to build and maintains good relationships with work colleagues and customers through a genuine desire to understand their needs and support them. Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self-motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. Work Experience: I worked with ADNH Compass (UAE) for overall 11 Years as a HR Sector Coordinator, (wherein we manage over 11000 employees, in which we manage Cleaning, Hospitality, and manpower supply contracts). Project Manager. (Galleria Mall, ADGM Square and Dolphin Energy where manager over 5oo employees) and Administrator for ADEC and Musanada School Projects. Education: I have done the Facility of Science (Intermediate) from Govt. Degree College Zarobi Swabi in 2008. Computer Proficiency: Microsoft Soft Office, Outlook, Internet & Email & ability to handle modern & latest software SAP & Portal. Regards, Waqas Ahmad Zia
    Featured Skill Hospitality
    Professional Development
    Mental Health
    Customer Service
    Problem Solving
    Team Management
    Microsoft Office
    Typing
    Data Entry
    Administrate
    Human Resource Management
    HR & Business Services
    Microsoft Project
    Communications
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Hi! Kanza here, a dedicated Customer Service and Virtual Assistance professional with 4+ years of experience working with tech startups, eCommerce giants like Walmart.com, and multiple Shopify stores. -My expertise includes: Assisting customers with technical issues, refunds, returns, order tracking, and chargebacks. Managing short-term rental businesses on platforms like Airbnb, Booking.com, and Expedia, with hands-on experience in property setup and channel manager integration (Eviivo, Zeevou, Guesty). Providing technical support by troubleshooting hardware, software, and network issues, along with creating knowledge base articles and FAQs. I specialize in Chat, Phone, and Email Support and have worked with clients across the US, UK, Canada, and Australia. My goal is to deliver outstanding service and help businesses succeed. Let’s connect and take your business to the next level!
    Featured Skill Hospitality
    Customer Retention
    Customer Support
    Email Communication
    Customer Service
    Customer Care
    Ecommerce Support
    Phone Support
    Online Chat Support
    Email Support
  • $30 hourly
    • 0.0/5
    • (0 jobs)
    I am an experienced hospitality operations specialist and travel booking assistant with expertise in managing reservations, optimizing guest experiences, and streamlining processes for U.S.-based hotels, vacation rentals, and travel businesses. I excel in platforms like Airbnb, Booking.com, and Cloudbeds, ensuring smooth property management and excellent customer service. Whether it’s creating tailored travel itineraries, resolving guest issues, or handling day-to-day operations, I bring a proactive and detail-oriented approach to every task. Let me help you elevate your hospitality services or travel plans—reach out today!
    Featured Skill Hospitality
    Customer Service
    Writing
    Coursework Assignment
    Data Entry
    Management Skills
    Travel
    Travel & Hospitality
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    I am a dedicated Airbnb and short-term rental expert with a strong background in property management, guest satisfaction, and revenue optimization. My goal is to help hosts maximize their bookings while providing top-tier hospitality that keeps guests coming back. What I Offer: ✅ Listing Optimization: Crafting compelling property descriptions, selecting high-quality images, and using SEO-driven content to boost visibility. ✅ Dynamic Pricing Strategies: Implementing market-driven pricing models to increase occupancy rates and maximize revenue. ✅ Guest Communication & Experience: Providing prompt, professional, and friendly interactions to ensure smooth check-ins, personalized stays, and positive reviews. ✅ Operations Management: Coordinating cleaning services, maintenance, and check-in/check-out procedures for seamless guest transitions. ✅ Policy Compliance & Safety: Ensuring all Airbnb regulations, safety standards, and local laws are met for a hassle-free hosting experience. Whether you're an Airbnb Superhost looking to scale or a new host trying to set up your first listing, I can help streamline your operations and elevate your hosting experience. Let's work together to make your property stand out! 📩 Message me to discuss how I can help you achieve success in short-term rentals!
    Featured Skill Hospitality
    Customer Satisfaction
    Administrative Support
    Online Chat Support
    Travel & Hospitality
    Property Management
    Phone Support
    AI Content Writing
    Content Writing
    Email Support
    Customer Support
    Digital Marketing
    Virtual Assistance
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Hello! I’m Mirza Hamza, a seasoned Property Manager Specialist with extensive experience in managing vacation rental properties across diverse markets. I have had the privilege of working with Conmigo Vacation Rentals in Utah, Nested.life in Brussels, Belgium and Elite Property London in London, UK. With a proven track record managing over 250 listings on platforms like Airbnb, Booking.com, VRBO, and Expedia, I excel in various services that will streamline and enhance your business achieving potential revenue goals and much more! Here’s what I can bring to the table: 🏠 Property Management Proficient with Property Management Systems including Breezeway, Hostaway, Hospitable, Guesty, Cloudbeds, Whistle, and OwnerRez, ensuring efficient and seamless operations. 💬 Guest Communication Skilled in handling all aspects of guest interactions, from resolving inquiries and issues promptly to ensuring a smooth and enjoyable reservation process. 💲 Pricing Optimization Utilizing dynamic pricing tools like Price Labs and Rank Breeze to adjust rates based on market conditions, seasons, and special events to maximize occupancy and revenue. 📈 Comprehensive Listing Management Expertise in listing optimization, SEO, managing maintenance requests, scheduling cleaners, coordinating with local vendors, and handling check-in/check-out instructions. 📅 Platform Management Experienced in setting up and managing new listings across multiple platforms and adept at writing and responding to guest reviews. 📢 Social Media Marketing Leveraging social media to boost property visibility, engage with potential guests, and drive bookings through targeted marketing strategies. 🏢 Property Sourcing and Acquisition Identifying and acquiring properties that align with market demand and investment goals, expanding your portfolio effectively. 🛠️ Review Management Specializing in the removal of reviews to maintain and enhance your property’s reputation. I am dedicated to bringing my expertise, professionalism, and commitment to your property management needs. I am committed to bringing my expertise, dedication, and professionalism to your property management needs.
    Featured Skill Hospitality
    Real Estate Listing
    Revenue Management
    Phone Communication
    Online Chat Support
    Email Support
    Real Estate
    Travel & Hospitality
    Hospitality & Tourism
    Event, Travel & Hospitality Software
    Sales & Marketing
    Customer Support
    Price Optimization
    Property Management
    Virtual Assistance
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    I am an Interior Architectural Designer with two years of experience, specializing in functional yet aesthetically appealing spaces. With a strong foundation in AutoCAD, SketchUp, Enscape, and Photoshop, I bring concepts to life with high-quality 3D visualizations and space planning solutions. What I Offer: Innovative Space Planning – Efficient layouts that maximize usability & aesthetics 3D Visualization & Rendering – Realistic, high-quality renders to showcase design concepts Residential & Commercial Interiors – Tailored solutions for homes, offices, cafes & hospitality spaces Concept Development & Mood Boards – Aligning designs with brand identity & user needs
    Featured Skill Hospitality
    SketchUp
    Autodesk AutoCAD
    Theatre Design
    Interior Design Consultation
    Mood Board
    Space Planning
    Design Concept
    3D Rendering
    Interior Architecture
    Commercial Design
    Residential Design
    Interior Design
    Modeling
    CAD
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    • Result oriented professional with over 12 years of experience in Revenue Cycle Management @ Production operations. • Proven track record of developing procedures, service standards, and operational policies, planning and implementing effective control measures to improve the service standards. • Expertise in designing and implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. • Passion for leading and building a team, conducting counseling, training and development sessions. Strong ability to communicate ideas effectively through written and verbal material. • Skilled at learning new concepts quickly, working well under pressure, completing tasks on time and highly effective with time management. • Ability to multi-task and work aggressive time frames with minimal supervision. Strong decision making skills and the ability to document issues, solutions and strategies effectively. • Excellent written, communication, interpersonal and problem-solving skills with the ability to work in multi-cultural environment.
    Featured Skill Hospitality
    Decision Making
    Customer Satisfaction
    Healthcare Common Procedure Coding System
    Problem Solving
    Business Strategy
    Compensation & Benefits
    Performance Management
    Training & Development
    Operations Management Software
    Leadership Skills
    Client Management
    Payment Processing
    Medical Billing & Coding
    Revenue Cycle Management
  • $4 hourly
    • 5.0/5
    • (1 job)
    Hello There! I'm Kiaa, a dedicated virtual assistant and experienced short-term rental manager. I specialize in Airbnb co-hosting, property management, and general admin support, helping property owners and real estate investors streamline operations, enhance guest experiences, and maximize revenue. How I Can Assist You: ✔ Airbnb Co-Hosting & Management – I handle guest communication, bookings, listing optimization, and cleaning coordination to ensure a seamless hosting experience. I've successfully managed multiple properties across the USA, UK, and Canada! ✔ Property Management – From tenant relations and maintenance coordination to rent collection and performance monitoring, I take care of it all. ✔ Project Coordination – Keeping your tasks, deadlines, and operations organized so your business runs smoothly. ✔ Administrative Support – Data entry, customer service, research, lead generation, and other essential tasks to keep things running efficiently. Tools & Platforms I Use: 🔹 Microsoft Office, Google Workspace 🔹 Communication: Slack, Zoom 🔹 Project Management: Trello, Asana, ClickUp 🔹 Property & Rental Platforms: Airbnb, VRBO, Booking.com, Zillow, Guesty, Hospitable, Airdna, and hostway, Boom, Smoobu and a lot more I’m tech-savvy, quick to adapt, and always focused on delivering results. Looking for a reliable assistant to take your Airbnb business to the next level or need support with property management and admin tasks? Let’s connect! Best, Kiaa
    Featured Skill Hospitality
    Computer
    Excel Formula
    Real Estate Listing
    Calendar Management
    Email Management
    Light Bookkeeping
    Personal Administration
    Administrative Support
    Property Management
    Real Estate Virtual Assistance
    Virtual Assistance
    Online Chat Support
    Communication Skills
    Customer Support
  • $4 hourly
    • 0.0/5
    • (0 jobs)
    I have over two years of experience in sales, specializing in both inbound and outbound calls. During this time, I developed strong skills in customer engagement, lead generation, and closing deals. I also have a solid background in customer service, where I handled inquiries, resolved issues efficiently, and ensured customer satisfaction. Additionally, my experience in the hospitality industry has honed my ability to communicate effectively, manage client relationships, and work in fast-paced environments. With my combined skills in sales, customer service, and hospitality, I’m confident in delivering exceptional results for your business.
    Featured Skill Hospitality
    Sales Development
    Virtual Assistance
    Microsoft Word
    Microsoft Excel
    Sales & Marketing
    Phone Communication
    Customer Service
    Community Management
  • $3 hourly
    • 0.0/5
    • (0 jobs)
    Welcome to My Profile! 😊 I’m an experienced Customer Support Specialist and Airbnb Co-Host ready to handle your projects with professionalism and care. Whether it's resolving customer issues via phone, email, or social media, managing orders, refunds, and exchanges, or handling Airbnb bookings, check-ins, check-outs, and listings, I’ve got you covered. With 2 years of experience, I’ve worked across industries like education, virtual reality, and e-commerce, ensuring customers feel valued and heard. My Services As an Airbnb Guest Communication Agent: ✅ Responding to guest inquiries ✅ Managing and optimizing Airbnb listings ✅ Creating Airbnb message templates ✅ Handling guest check-ins/check-outs, including early check-ins & late check-outs ✅ Scheduling cleaning, maintenance, and repairs ✅ Managing bookings and calendar updates ✅ Sending welcome messages and replying to reviews ✅ Coordinating with cleaning and maintenance teams ✅ Resolving disputes As a Customer Service Representative: ✅ Email and Live Chat Support ✅ Shopify Customer Support & Chargebacks ✅ E-commerce & Dropshipping Management ✅ Taxi/Cab/Limo Booking & Dispatch Services ✅ Appointment Setting & Inbound Customer Support ✅ Ticket Resolution (Zendesk & other platforms) Why Work With Me? ✔️ Highly Organized– I pay attention to details and stay proactive. ✔️ Personalized Service – I build strong customer relationships. ✔️ Clear Communication – Fluent in English, ensuring professional and effective interactions. ✔️ Reliable & Committed – I meet deadlines and exceed expectations. I am available full-time, 7 days a week, with flexible working hours to fit your needs. 💬 Let’s work together to deliver top-notch customer experiences!
    Featured Skill Hospitality
    Communications
    Property Management
    Live Chat Software
    Email Support
    Customer Support
    Technical Support
    Technical Project Management
    Phone Communication
    Customer Service
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    ✔️ 5+ Years Project Management Experience ✔️ Worked with Leading Companies ✔️ Guarantee of Quality & Timely Delivery ✔️ Expert in Data Entry & Admin Support ✔️ Skilled Executive Assistant Are you struggling ? I can help! As a passionate and experienced Executive Assistance and Virtual Assistant, I have a proven track record of transforming struggling companies and businesses into high level industry businesses. I possess a versatile skill set, strengthened by my background as an Executive Assistant to CEOs, an Account Manager in the short-term rental industry, and a specialist in appointment setting and cold calling for U.S. , U.K and multinational companies. My expertise lies in efficiently managing administrative tasks, refining property management operations, and driving successful lead generation. ✅ How do I operate? ✔️ 𝗧𝗼𝗼𝗹𝘀 & 𝗖𝗥𝗠𝘀 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 CRMs: Hospitable, Hostaway, HubSpot, Notion, Breezeway Collaboration: Slack, Teams/Zoom, Google Workspace Project Management: Asana, Trello, Monday.com and Jira Docs: Google Docs, Sheets, Slides Why hire Me? ✔️Unlimited Revisions ✔️Fast Turnaround ✔️Provide Video tutorial of the Reports ✔️Excellent communication ✔️Client satisfaction is my priority ✔️ High-Quality work You can look and check my profile to see my proven skills and impressive work history. If you're looking for the best for your business, I'm here to deliver efficient solutions tailored to your needs. Let's connect and bring your project to success! With Love and Respect Sami U.
    Featured Skill Hospitality
    Team Management
    Microsoft Excel
    Problem Solving
    Calendar Management
    Real Estate Cold Calling
    Appointment Setting
    Administrative Support
    Administrate
    Google Sheets
    Customer Care
    Data Entry
    Microsoft Project
    Virtual Assistance
    Project Management
  • $3 hourly
    • 0.0/5
    • (0 jobs)
    I'm an experienced Operation Executive currently working in the travel and tourism industry. I bring a comprehensive set of skills that I believe will be valuable to employer needs. In my operation and reservation Executive role, providing a firm foundation. My communication, people-centric nature, and compassion have afforded me excellent customer service skills. I am excited to contribute my talents and proficiency in motivation to your team’s efforts. As an engaging communicator with a proven track record in building strong professional relationships has been a beneficial asset throughout my career. I choose up-work to provide my services in Data entry, Video Transcription, Audio Transcription, English subtitling, Data collection, and travel & tourism-related projects.
    Featured Skill Hospitality
    Information Analysis
    Subtitling
    Data Entry
    Customer Satisfaction
    BPO Call Center
    Management Skills
    Audio Transcription
    Video Transcription
    Online Chat Support
    Travel & Hospitality
  • $20 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I am kamzi, with my multi skills as you need, with experience of content writing for websites, bolgs and pages. I have good typing speed to enter data, have good experience of MS Excel for implementing formulas. Have experience of hospitality sector from 5 stars properties. May can help you to bulid polices for control of inventories related to store and management. May also to help you regarding procurement issues and suggestions to keep operation smooth. Have also animal lover, can assist to animals and birds related manament.
    Featured Skill Hospitality
    Hospitality & Tourism
    Animal Welfare
    Engineering, Procurement & Construction
    Stored Procedure Development
    Store Management Reporting
    Procurement
    Store Management
    Photo Editing Software
    Writing
    Data Analysis
    Excel Formula
    Typing
    Content Creation
    Travel & Hospitality
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Virtual Assistant | Hospitality & Short-Term Rental Management I specialize in managing short-term rentals and hotel operations, ensuring seamless experiences for guests and property owners. With expertise across Airbnb, Booking.com, Expedia, and I handle: Guest inquiries, reservations, and check-ins/check-outs Property listings, pricing optimization, and performance tracking Cleaning schedules, maintenance coordination, and issue resolution Vendor and team management to keep operations running smoothly I ensure every aspect of property management is handled efficiently, so you can focus on growing your business. Let’s connect!
    Featured Skill Hospitality
    Team Management
    Problem Solving
    Time Management
    Customer Service Chatbot
    Customer Service
    Project Management
    Data Entry
    Virtual Assistance
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