Hire the Best Fast Track Specialists in Lahore, PK

★ ★ ★100% Job Success - 35+ Successful Dispatch & Customer Support Projects ★ ★ ★ Detail-oriented and client-focused Customer Support and Logistics Specialist with over 4 years of experience in delivering high-quality support on Shopify with Reamaze/Gorgias, Tiktok shop order management, Veeqo inventory and shipping managemnt, NEMT dispatch, Truck Dispatch, Freight Coordination, and CRM management. I’ve successfully completed 29+ freelance contracts on Upwork with a 100% Job Success Score and over 1,600 hours logged. I specialize in customer success, freight and truck dispatch, NEMT (Non Emergency Medical Transport), telemarketing, and CRM implementations. My strong communication, critical thinking, and project management skills have helped me build lasting relationships with clients and consistently exceed expectations. Whether it’s resolving complex billing issues, managing client onboarding, or handling logistics, I bring proven results and a professional approach to every project.

I've spent 3,789 hours and 24+ months as a Tier 2 Customer Support Specialist for a fintech platform (Atlas), maintaining a 5.0 rating while handling escalations, KYC verification, payment disputes, and account issues under SLA pressure. That client relationship alone earned $26,000+, a track record of consistency clients can check for themselves. Before that, I supported customers and drivers on a global mobility platform (inDrive) and a major food delivery marketplace (Uber Eats), handling KYC checks, fare and payment disputes, refunds, and account troubleshooting across phone, email, and chat. Always maintaining accurate CRM documentation. I'm comfortable working independently across Zendesk, Salesforce, Intercom, and Freshdesk, and I pick up new tools and internal processes quickly. Clients don't need to hand-hold me through onboarding. I document as I go and keep tickets moving without dropping SLA. Core strengths: - Tier 2 escalations & complex issue resolution - KYC verification, payment disputes, account investigations - Zendesk, Salesforce, Intercom, Freshdesk - Clear written and verbal communication under pressure - Fast onboarding, minimal supervision needed If you need someone who can walk into your support queue and start resolving real tickets, not just answer FAQs, let's talk.

I help founders and small teams keep the clients they already have, and see what is actually happening in their pipeline. Sixteen years in B2B customer success and account management, most of it in SaaS. What I can take off your plate - Renewals - Chase and close renewals, with a next action and a date against every account - Spot accounts going quiet before the renewal date rather than on it - Build account health tracking: revenue tier, contact recency, usage, renewal date CRM and reporting - Set up or clean up your CRM, including pipeline stages and required fields - Import and de-duplicate contact and deal data - Build the reports and the dashboard you will actually look at - A weekly one page summary you can read in five minutes Clients and onboarding - Onboarding sequences that get new clients to value quickly - Day to day client communication, follow ups and escalations - Coordinate between your clients and your internal team Some numbers from recent work - Net revenue retention around 110% across a 3,000 account base, up from about 45% retention - Implemented Pipedrive from scratch at a mobile financial services company. Monthly sales tripled within six months - Single commercial contact for 50+ accounts across several countries Tools: HubSpot, Pipedrive, Salesforce, Zendesk, Monday, Jira, Confluence, Excel, Google Sheets, Slack, Microsoft Teams I do the work myself. No subcontracting. If you have a book of clients that needs holding, or a pipeline nobody can see clearly, I can step in and take ownership of it.

I’m a proactive and detail-oriented General Virtual Assistant with nearly 4 years of experience supporting businesses across various industries. My background in appointment setting and telemarketing has equipped me with exceptional communication, organization, and multitasking skills—making me a reliable partner for administrative support, customer service, and lead management. I’ve worked in fast-paced, results-driven environments, handling a wide range of virtual assistant tasks including client communication, CRM management, calendar coordination, inbox handling, data entry, and follow-ups. I bring efficiency, professionalism, and a problem-solving mindset to every task. Key Skills & Strengths: • Administrative support (calendar management, inbox handling, scheduling) • CRM management: HubSpot, Salesforce, Zoho, GoHighLevel, Pipedrive • Client communication via phone, email, SMS, and live chat • Lead generation and qualification (B2B and B2C) • Appointment scheduling and follow-ups • High-volume outreach across U.S., UK, Canada, and Australia • Strong rapport-building and objection-handling abilities • Familiar with dialers: Mojo, CallTools, ReadyMode, Aircall • Tech-savvy with strong organizational and time management skills • Fluent in English with a neutral, professional tone I’m adaptable, self-motivated, and committed to helping businesses streamline operations, manage client relationships, and increase productivity. Whether you need help with daily admin tasks, customer outreach, or backend support, I’m ready to contribute with precision and care.