Hire the Best Knack Specialists
in Colombia

With over 6 years of experience providing remote support to U.S.-based law firms and companies, I specialize in Personal Injury as a Case Manager. I’ve developed a strong track record of delivering efficient, empathetic, and detail-oriented service—from client intake and case setup to document management and communication follow-ups. My deep understanding of legal CRMs and case management platforms like Lead Docket, Case Peer, Justice Bolt, Knack and Filevine has allowed me to help firms streamline operations, improve client experience, and stay organized. Upwork and remote work platforms have empowered me to collaborate with legal teams across different time zones while maintaining high standards of professionalism and reliability. I'm here to help your firm operate smoother and smarter—let’s work together!

I help teams bring structure to fast-moving environments — across web development, marketing, and operations. With 4+ years of experience in client-facing roles, I’ve worked across product, QA, and operations, supporting teams that need clarity, execution, and scalable systems. Experience: • Managed and supported 60+ projects end-to-end • Coordinated operations across 120+ team members • Supported 100+ services daily in high-volume environments • Worked with global brands including Google, Coca-Cola, Audi, Ubisoft, and Axe Impact: • Reduced delivery delays by 30–40% through workflow restructuring • Decreased bug leakage by 40%+ with stronger QA processes • Improved operational efficiency by 35–45% using automation and system design • Increased marketing execution speed by 25%+ through better coordination and tracking What I do: • Workflow & operations optimization • ClickUp systems, automation & AI workflow s• Project & client management (end-to-end execution) • QA processes & structured testing • KPI dashboards & performance tracking • Web development & marketing ops coordination Tools: ClickUp, Airtable, Slack, Notion Zapier, n8n (automation) Next.js, Supabase, Bubble, GitHub Figma, FigJam Claude, Gemini, Perplexity Antigravity + marketing tools I don’t just manage tasks — I build systems that improve execution, visibility, and scalability. If your team feels disorganized, overloaded, or growing too fast, I can help you structure and optimize how things run.

Growing businesses don't usually struggle because they lack ideas. They struggle because their operations can't keep up. That's where I come in. I'm a Business Operations & Executive Support Specialist with over 8 years of experience helping founders and growing businesses build the operational infrastructure they rely on every day. My career began in administrative and legal operations, where I learned the importance of organization, precision, and exceptional client service. Over time, that foundation evolved into designing scalable systems, improving workflows, leading large teams, implementing AI-powered automations, and managing complex cross-functional projects. Today, I combine hands-on executive support with business operations, allowing me to not only keep day-to-day operations running smoothly but also improve the systems behind them. What I can help you with: Business Operations & Process Improvement - SOP creation and documentation - Workflow design and optimization - Business process mapping - Operational audits - Internal systems organization - Team coordination and project management Executive & Administrative Support - Executive support - Client onboarding and communication - CRM organization and maintenance - Document preparation and quality control - Cross-functional communication AI & Automation - AI-assisted workflow design (Claude & ChatGPT) - Zapier automations - Business process automation - Documentation and knowledge management - AI-enhanced reporting and internal resources Content & Business Growth - SEO strategy - Website content - Technical and legal writing - Process documentation - Internal knowledge bases - Tools I regularly work with Claude • ChatGPT • Asana • Lovable • Zapier • Astro • GitHub • Cursor • Cloudfare • Formspree • Google Workspace • Calendly • DocuSign • Stripe • Salesforce • Litify • MyCase • Filevine • Clio • Squarespace • WordPress • Thinkific • ThriveCart • ManyChat Why clients hire me: I build systems that continue creating value long after the project is finished. Whether I'm managing an executive's day, organizing complex legal operations, implementing automations, or designing new workflows, my goal is always the same: reduce friction, improve efficiency, and help businesses scale with confidence. I'm proactive, highly organized, and naturally drawn to solving operational challenges. I enjoy taking complex or disorganized processes and turning them into systems that are clear, efficient, and easy for teams to maintain. Testimonials: "Working with Daniela is a great experience. She consistently delivers exceptional, high-quality work on time." "Daniela is one of those professionals who is hard to find. Her creativity is remarkable, and she's able to engage any audience through her writing." "Excellent work done effectively and efficiently."

I help teams bring order to complex delivery. I’m a Technical Project Manager, Operations Manager, and Delivery Systems Lead with 15+ years of experience improving execution across SaaS, consulting, and multi-department environments. Clients usually bring me in when delivery is messy, priorities are unclear, systems are weak, or teams need better visibility without adding unnecessary complexity. I’m strongest in: ▣ delivery governance ▣ workflow and systems design ▣ backlog refinement and acceptance criteria ▣ UAT and release readiness ▣ Notion, Jira, ClickUp, HubSpot, n8n-based and Openclaw operations ▣ cross-functional coordination across product, engineering, QA, GTM, and operations My work focuses on turning fragmented execution into structured, trackable systems that support better handoffs, clearer reporting, and more reliable delivery.

Automation Specialist with experience in CRM management, process automation and customer experience. I specialize in develop and improve automated workflows, implement email marketing campaigns, design funnels and landing pages, use of no-code tools. Integration with other platforms for data-driven insights, and engaging content to maximize conversion rates and drive sustainable growth