Hire the Best Broadnet BoomeRang Specialists

Experienced Project Manager with cross-functional expertise and customer-centric focus. Technical expertise in webcasting and supporting both end users and clients. Project Management | Streaming Media Proven project manager with strong technical skills and understanding of webcasting requirements, networking, troubleshooting, vendor management, and business analysis. Worked with clients ranging from small businesses to enterprise level, and guided them to successful events and provided unwavering support for over 12 years. Established strong relationships with new and existing key vendors to expand our offering and keep company costs in check. Provided detailed analysis and troubleshooting for internal teams and clients if issues arose. CORE COMPETENCIES • Strong Managerial and people skills • Experience working in Agile and PMP Project Management methodology (Scrum Fundamentals Certified) • Streaming Media technologies (HLS, Flash) • WebRTC • 12 plus years’ experience in the webcasting and IT space. • 10 years’ experience in cross-functional roles, acting as a bridge between Development/Engineering and Sales/Operations teams. • Strong project documenting and tracking skills. ACCOMPLISHMENTS • Created new company department, Reservations Desk, to streamline company order intake processes. Held weekly meetings with Reservations Desk staff in the US and UK offices to coordinate order intake processes for US and EMEA teams. • Increased global presence by working with bridge vendors and Development and Engineering teams to add local dial-in numbers in non-US countries for “Integrated Audio” platform feature. • Expanded company reach to non-English speaking clients in Europe, South America, and Asia by working with Development and Engineering teams to create new language template. Please contact me for any Project Management or Customer Support opportunities.

I'm Erick, an AI Engineer and System Administrator specializing in self-hosted solutions. I deploy and manage secure server environments to help businesses operate independently from third-party SaaS platforms. My expertise includes Linux server administration, Docker containerization, virtualization with Proxmox, and VPN configuration using WireGuard, Tailscale and OpenVPN. I set up, troubleshoot, and optimize self-hosted services, ensuring efficient and reliable infrastructures tailored to your needs. I also provide Twilio services to help businesses efficiently reach out to customers.

I help organizations secure their applications, infrastructure, and users without adding unnecessary complexity. With experience across Cloudflare, CrowdStrike, Proofpoint, and enterprise security projects, I’ve worked on everything from Zero Trust deployments and WAF implementations to incident investigations and security assessments. I enjoy solving technical challenges, simplifying complex concepts, and helping teams make confident technology decisions. Practical, detail-oriented, and focused on outcomes that matter.

Network and Cloud Systems Administrator with 5+ years of experience in IT infrastructure. Proficient in: | Networking & Security | Linux & Windows Servers | Hypervisors | AWS& Azure | M365 |Storage Solution Here is a detailed breakdown of my technical expertise: Infrastructure & Networking Networking: I have extensive experience with L2/L3 Switches from vendors like Cisco and Huawei, as well as other managed and unmanaged switches. Firewalls: My security expertise includes working with a wide range of firewall solutions from Cisco, Palo Alto, FortiGate, Huawei, Mikrotik, and Sophos. Wireless: I'm proficient in deploying and managing Wi-Fi solutions from Ubiquiti (UniFi), Ruckus, TP-Link, and Tenda. VPNs: My skills extend to implementing secure remote access using OpenVPN, WireGuard, and Cisco AnyConnect. Network Monitoring: I use industry-standard tools like Zabbix, Nagios, Checkmk, Cacti, and Solaris to ensure network health and performance. Systems & Virtualization Microsoft: I have a strong background in Windows Servers, Active Directory, Office 365, Azure AD, SharePoint, Exchange Online, and Teams. Linux: My Linux administration skills cover a variety of distributions, including Red Hat, Debian, SUSE, Kali Linux, CentOS, Ubuntu, and Fedora. Virtualization: I am an expert in virtualization technologies, including VMware vSphere, Hyper-V, Proxmox VE, Citrix Xen, and XCP-ng. Containerization: I am proficient in Docker, Kubernetes, and OpenShift for modern application deployment. Storage Solutions: I have hands-on experience with Synology NAS, SAN, Unraid, and TrueNAS. Mail Servers: My skills in email management include working with MS Exchange, Modoboa, Postfix, and Dovecot. Cloud & Security Cloud Computing: I am well-versed in cloud services, including SaaS, PaaS, and IaaS, and have practical experience with AWS, Azure, Hetzner, and Contabo. Endpoint Protection: My security skills include managing endpoint protection solutions like EDR, XDR, CrowdStrike, Falcon Sensor, Vipre, and ESET. SIEM Solutions: I have experience with Wazuh and Splunk for security information and event management. Applications & Tools Linux Applications: I have a strong command of common Linux applications such as Nginx, Apache, Gitlab, dhcpd, Bind9, and PowerDNS. Ticketing Systems: I'm proficient in using ticketing and project management tools like Redmine and Jira. VoIP: My experience includes working with VoIP platforms such as Vicidial and Issabel.

With a specialized focus on systems administration, I returned to Upwork after a long time.I have accumulated over 4 years of dedicated experience as a RMM Administrator(SuperOps ,ConnectWise Automate, Continuum,Nable and Datto). My professional journey has been enriched through significant tenure with Managed Service Providers (MSPs), where I have not only honed my expertise but have also become intimately familiar with the intricacies of MSP processes and products. I have accumulated a solid four years of comprehensive experience as a skilled System Administrator. During the last three years, I dedicated myself to advancing my proficiency within the IT industry while actively contributing to an esteemed IT company. This period allowed me to deepen my technical expertise, broaden my skill set, and stay abreast of the latest industry trends. Having recently returned to the Upwork platform, I am now eager to leverage my enhanced capabilities and extensive background in system administration to deliver exceptional services to clients. My commitment to continuous learning and professional growth ensures that I bring a well-rounded and up-to-date skill set to any project. Below are my following skills : 1. ConnectWise Automate/Datto Administrator/ SuperOps:-  Setup for Startup MSPs  Alerting and automation  Customized Monitoring : Monitor creations as per requirements for different issues.  Patching : Patching setup via RMM. I always make sure that machines are getting patched by schedule, Patches are getting approved or deny according to policies. I always keep my eyes on faulty patches and then deny them immediately to avoid any issue on machines.  Reports : Creating report and modifications  Migrations : Automate/LabTech, Control/ScreenConnect , Antivirus, Backup Migrations.  Plugin Integrations : Integrate Automate/LabTech with various available plugins. Connectwise Manage Integration.  Antivirus Management, Integrations (webroot, Sophos, Symantec, ESET , Trend Mirco) and custom infection definitions  Virtualization Manager arrangement  Backup Integration and Monitoring (Acronis, Datto, Symantec and Veeam and so on)  Customized alerting  User permissions and groups permission , security  Windows Server 2008/R2,2012,2016 2.Office 365:- Migrate from on premise exchange, google or imap system to O365 Implement MFA, manage O365 admin for MSPs, Powershell for report and update mailbox 3. ConnectWise Manage Administrator: -  Setup for Startup MSPs  Create Agreements, Workflows, Custom Reports , Project Templates, Quotes. Tickets dispatching and handling  Upgradation and migrations. 4. Desktop Support: -  Desktop Support  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.  Documenting hardware and software usage.  Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.  Update and maintain computer inventory and surplus equipment.  Ensure desktop computers interconnect seamlessly with diverse systems.  Maintain passwords, data integrity and file system security for computing environment.  Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.  Recommend and implement upgrades on systems to ensure longevity.  Identify and repair hardware and network connectivity issues.  Assist in technical upgrading and maintaining of entire desktop systems.  Support in testing and deployment of new applications and systems. I have worked with following projects: - 1. Continuum to Automate migrations 2. Windows 7 to windows 10 migrations 3. ConnectWise Manage On premise to Cloud migration. 4.Created customize dashboards on Brightgauge. Throughout my career, I have had the privilege of collaborating with more than 15 MSPs, contributing to the optimization of their operational efficiency by streamlining ConnectWise Automate (LabTech),Datto, SuperOps, N-Able configurations. My efforts have consistently aimed at enhancing system stability and driving profitability for these organizations. If I got a chance to work with you and your team, I'd be managing your infrastructure 24 hours. I look forward to the opportunity to discuss how my skills and experiences align with your needs. Thank you for considering my application Thank you

• Experience in designing and developing custom Power Apps Canvas applications, Power Automate workflows, and SharePoint Online solutions in a Global Tech company. • Experienced in administration, configuration, and maintenance of enterprise network security (Fortigate, Sophos UTM), Windows Server 2008/2012/2016, Shell scripting. • Experienced in Trend Micro Apex Central/Apex One/Vision One/MDM/CloudApp Security/Deep Discovery, Peplink, Cyberoam, Ubiquiti, FlowMon, Nagios XI, WatchGuard, BackBox Linux, Kali Linux, Cisco/Linksys/3COM devices, Ubuntu Linux, Exinda Orchestrator, Windows 7/8/10, MacOS X, Sophos Access Point, Sophos Endpoint Protection (Cloud) and Linux Server. • Experienced in using VOIP Cloud Server, Microsoft 365, Google Workspace, VMWare ESXi 6.7, VirtualBox, Linux Shell Scripting and WiFi Tools (Mobile Apps). • Excellent knowledge on Remote Desktop tools: TeamViewer, RDP, AnyDesk, Remmina Remote Desktop Client, TightVNC. • Strong interpersonal skills and management skills, with ability to adapt to new technologies and applications proficiently. • Experienced in using disaster recovery tools, Timeshift, Network IP Cameras/CCTV, and configuration of Biometric Door Access. • Excellent English written and communication skills.