Hire the Best Knack Specialists

For more than a decade, I've helped businesses eliminate manual work through automation, custom systems, and intelligent workflows. Today, my primary focus is building AI agents, chatbots, and automation platforms that save time, reduce costs, and allow teams to scale without adding overhead. Over 171 completed Upwork projects, 8,700+ billed hours, Top Rated Plus status, and a 100% Job Success score have given me the opportunity to help companies of all sizes streamline operations and modernize the way they work. I'm the Founder of Automaton Solutions, an AI automation agency and certified partner of Make_com, Knack, Kintone, Formstack, and PDF_co. What We Do AI Agents & Chatbots Build intelligent assistants for customer support, lead qualification, employee onboarding, knowledge management, and internal operations using OpenAI, Claude, and custom LLM integrations. Workflow Automation Design and implement end-to-end automation systems using Make_com, n8n, and Zapier. We connect CRMs, forms, databases, accounting systems, documents, and communication platforms to eliminate repetitive tasks and reduce human error. AI-Powered Business Processes Integrate AI into your existing tools and workflows for document processing, data extraction, intelligent routing, automated reporting, content generation, and decision support. Custom Applications & Databases When off-the-shelf software isn't enough, we build custom solutions using Knack, Kintone, React, Node.js, Python, PHP, JavaScript, and modern AI frameworks. Why Clients Work With Us Long-Term Proven Experience Thousands of automations, integrations, and business systems delivered across nearly a decade on Upwork. Fast Response Times Most support requests and production issues are addressed within 1–2 hours. Practical Solutions We focus on systems your team can actually use, maintain, and grow. Every project is documented and designed for long-term success. Business-First Approach We don't recommend AI for the sake of AI. We help clients identify where automation and intelligent systems create measurable business value and where simpler solutions make more sense. If you're spending hours each week on repetitive processes, there's a good chance automation or AI can help. Send me a message describing your workflow, business challenge, or idea. I'll give you an honest assessment of the best solution, expected implementation effort, and potential return on investment.

I help ecommerce and DTC teams run smoother customer operations by building scalable systems, standardizing processes, and keeping support teams accountable to measurable outcomes. Most recently I was CS Operations Manager for a US-based ecommerce operation running 20+ consumer gadget brands on a shared Zendesk Enterprise instance. I owned Zendesk configuration, macro standardization, SLA monitoring, agent performance and QA, omnichannel routing, knowledge base and AI agent setup, and workflow automation across CS and ops. Before that, two years at Amazon processing 500-1,000 investigation cases weekly under strict SLA and accuracy standards, plus an Operations Manager role at an AI content brand where I built workflows, SOPs, ManyChat automations, and social listening systems. What I can help you with: - Zendesk setup: macros, triggers, views, SLA config, omnichannel routing - SOP creation and documentation (Notion, Google Docs) - Agent performance tracking and QA systems - Workflow and email automation (Google Apps Script, Zapier, Klaviyo) - Knowledge base and AI agent setup - CRM cleanup, data QA, reporting dashboards - Process documentation and clean handoffs Typical deliverables: Zendesk audit reports, macro libraries, SOP docs, agent performance dashboards, workflow maps, automation scripts, cleaned data sheets with change logs. How I work: - Clarify scope and success criteria first - Accuracy-first with QA notes and change logs - Structured documentation and clean handoffs - Reliable async communication in remote teams

I am a 🧪 QA Specialist, 📊 Project Management Professional, and 📚 Help Center Specialist with 5+ years of experience, helping teams deliver stable, user-ready products, streamline workflows, and maintain clear, scalable documentation. I work closely with product, engineering, and operations teams to ensure quality, efficiency, and clarity at every stage of delivery. 🛠️ QA, Project & Systems Tools Expertise I work hands-on with industry-standard tools and platforms, including: ⚙️ Jira, ClickUp, Asana ⚙️ Test case management & bug tracking ⚙️ QA documentation, reports & dashboards ⚙️ Process optimization aligned with product goals 📊 Quality Assurance & Project Support As a QA specialist with strong project coordination experience, I support teams by: 📌 Creating and executing test cases (manual QA) 📌 Identifying, documenting, and tracking bugs 📌 Supporting QA cycles across product releases 📌 Coordinating with developers and stakeholders 📌 Improving delivery quality and release confidence 🔄 Workflow Automation & Process Improvement I help teams reduce manual work and errors through structured workflows and automation: 🔁 Automated task flows and status updates 🔁 QA and PM workflow optimization 🔁 Logic-based triggers and process controls 🔁 Clear handoffs between teams and systems 📚 Help Centers & End-User Documentation I design professional Help Centers focused on usability and long-term adoption: 📘 Step-by-step guides, SOPs & internal documentation 📘 Structured knowledge bases for products and tools 📘 Clear onboarding materials for end users and teams 🎥 AI-Powered Video Tutorials for Better Adoption To improve understanding and reduce support load, I create: 🎬 Short, clear AI-generated tutorial videos 🎬 Visual walkthroughs of features and workflows 🎬 End-user training content that improves product adoption 🎯 What You Get ✅ Reliable QA support and release-ready products ✅ Organized project workflows and coordination ✅ Clear documentation and user-friendly help centers ✅ Workflow automation that saves time and reduces errors Best regards, Hashir

Hi, I'm Carsten 👋 I specialize in Attio CRM for fast-growing teams—helping startups and agencies migrate, automate, and scale their sales operations. → 10+ Attio migrations from Notion, Sheets, HubSpot, and legacy CRMs → AI-powered workflows that enrich contacts, automate follow-ups, and sync data → Expert integrations: Clay, Zapier, Make, n8n, Instantly 🔹 Recent work: • Migrated $40M-funded startup to Attio • Automated lead enrichment pipeline using Clay + Attio + Make I build systems that eliminate manual work and help teams focus on high-value activities—whether you're migrating to Attio, scaling your outreach, or need AI-powered automation. ✅ Specialties: - Attio workspace setup & customization - CRM migration (data cleaning, field mapping, pipeline design) - AI workflow automation (enrichment, personalization, routing) - Zapier/Make/n8n integrations - Instantly, Clay, and API connections Let's talk if you're ready to scale your CRM and sales ops.

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉