Hire the Best Network Monitoring Specialists in Maracaibo, VE

Hello! I am an Electronic Engineer by trade and IT Service Delivery and NOC Engineer in agile MSP ecosystems with +5 years of experience. You can call me a generalist when it comes to IT Operations. My Professional expertise lies within Microsoft 365 Environments, Cloud service management, and Supporting multi-vendor networks. Throw me into the fire and I'll clean up your ticket queue, meet SLAs, and ensure your client infrastructure is up and running. My day-to-day ranges from baseline hardware troubleshooting to cloud management for Microsoft 365, Google Workspace, and MDMs (for device lifecycle deployment). I find myself regularly working with SaaS backup solutions, Remote troubleshooting, and configuring that "must have" policies such as access control/MFA enforcement, conditional access, DKIM/DMARC… Loyal to my technical know-how? Yes, but I also like to combine that with efficiency in today's world. I look for opportunities to improve departmental workflows by using AI workflows and smart tools to automate mundane admin tasks and enhance documentation. I’m also familiar with PSA tools such as ConnectWise and Zendesk. You can also expect direct and honest communication to your clients and users. In conclusion, if you need someone that can jump in and start handling your exploding support ticket backlog, managing your cloud services or just general daily system administration. I can help you out. Message me and let's talk!

As a Network Engineer with more than five years of experience in ISP, MSP, and enterprise environments, I have developed strong expertise in designing, implementing, troubleshooting, and optimizing complex network infrastructures. My experience includes managing service provider and enterprise networks, configuring and maintaining routers, switches, firewalls, and network security solutions, as well as implementing scalable architectures using technologies such as BGP, OSPF, MPLS, VPNs, VLANs, QinQ, LACP, and High Availability solutions. I have extensive hands-on experience with equipment from leading vendors including Cisco, Juniper, MikroTik, Huawei, Arista, Datacom, Ubiquiti, and FS. Additionally, I possess strong system administration skills, including Windows Server, Active Directory, Linux administration, Proxmox virtualization, Asterisk PBX, and VoIP systems. I hold a Bachelor's Degree in Electrical Engineering and several industry-recognized certifications, including JNCIA, JNCIS-SP, MTCNA, MTCRE, and MTCINE. I am also fluent in both Spanish and English (C1 level), allowing me to work effectively in international and multicultural environments.

Experienced IT Professional with a Global Reach With 9 years of diverse IT experience, I began as a Tech Support Analyst, mastering basic hardware and software troubleshooting, as well as Active Directory services. I then advanced to my next role, where I honed my skills in Windows Server management, virtualization, firewalls, and antivirus across a dynamic environment. In 2019, I expanded into networking, structured cabling, routing and switching, ISP management, and VPN configurations. My journey then took me to an international and fully remote role that enhanced my communication skills and led to a promotion within the Infrastructure and Security Engineering team. Here, I refined my expertise in Windows Server management, Azure integrations, Office 365 suite, and led a team of four in project planning and execution. Ready to leverage my extensive experience and skills to support your IT needs with reliability and professionalism.