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Building an AI-enabled customer workflow is rarely just a technology decision. For agencies, startups, and founders, it needs to fit the real operating model: who owns an exception, where information goes, and what happens when an automated process cannot resolve the issue. I help teams design and implement practical hospitality systems and AI workflows - from operational process mapping and EPoS/stock-control reporting to voice-agent, CRM, calendar, and API integrations. My background combines a career in hospitality operations with hands-on systems delivery, including EPoS rollouts, stock control, reporting across multi-site restaurant groups, and building sales and support teams from zero. I have implemented systems for over 150 clients throughout my career. Alongside consulting, I built and run FoxEra Calls, my own live multi-tenant AI voice platform. It supports inbound receptionist flows, emergency triage and escalation, outbound qualification, CRM and calendar integration, and call intelligence. That work gives me practical experience of the operational details behind voice automation - not just the demo: routing, fallbacks, integrations, handover, and ongoing iteration. I can work directly with founders or as a specialist delivery partner for agencies: scoping a workflow, documenting requirements, configuring systems, connecting APIs, and helping turn an idea into an implementation the operations team can actually run. I will also tell you when automation is not worth it. If a simpler process, a better handoff, or a manual step is the more sensible answer, I will say so clearly. If you are building, improving, or delivering a hospitality operations system or an AI-enabled workflow, send me a brief outline of the current process and the outcome you need. I will help you identify the practical next step.

I help businesses stay organised by expertly managing day-to-day administration, responding promptly to customer and internal requests, maintaining accurate records, and ensuring all tasks are completed efficiently and on schedule. What I can help you with: ✅ General administrative support ✅ Inbox and email management ✅ Data entry and spreadsheet management ✅ Customer service and client communication ✅ Ticket management, prioritisation & SLA tracking ✅ Document formatting and record keeping ✅ Reporting and data organisation ✅ Project and operations coordination ✅ Process improvement and workflow support ✅ Excel, Google Sheets and Microsoft Office ✅ Technical support and troubleshooting when required With over 7 years of professional experience in administration, operations, banking, project coordination, customer support, and technology, as well as more than 2 years in technical support. I bring a versatile and reliable skill set to every role. I’m comfortable managing busy workloads, prioritising urgent requests, handling confidential information, communicating professionally with clients and colleagues, and working independently in remote environments. My technical background also means I’m particularly well suited to businesses that need an administrator who is confident with systems, spreadsheets, troubleshooting, and process improvement. I’m available for both one-off projects and ongoing long-term administrative support.

Every business has unique challenges—CRM & ERP systems should streamline operations, not complicate them. Whether it's Salesforce, NetSuite, Microsoft Dynamics 365, ServiceNow, SAP, or Sage. Specializes in delivering customized implementations, automation, integrations, and ongoing support tailored to business needs. 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: 🎓Administrator 🎓Advanced Administrator 🎓Platform Developer I 🎓Platform Developer II 🎓Sharing and Visibility Designer 🎓Platform App Builder 🎓Technical Architect 🎓Application Architect 🎓Service Cloud, Sales Cloud, Community cloud, Education Cloud, Marketing Cloud & Pardot 🎓Salesforce CPQ Specialist 🎓 NetSuite Certified Consultant 🎓 Microsoft Dynamics Certified Professional 🎓 ServiceNow Admin 🎓 ServiceNow Implementation Specialist 🎓 ServiceNow Application Developer 🎓 ServiceNow Service Mapping 🎓 Sage Intacct Certified Professional ✅ 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ⭐ Salesforce: Sales | Service | Marketing | Community | Education | Health | Financial | Non-Profit ⭐ NetSuite: Finance | Procurement | Inventory | Order | Supply Chain | CRM | WMS | NSAW | SuiteCommerce ⭐ Microsoft Dynamics 365: CRM | NAV | Business Central | AX | Azure ⭐ ServiceNow: ITSM | ITOM | ITBM | ITAM | CSM | HRSD | SecOps ⭐ Sage: Intacct | 100 | 300 | 50 | X3 | CRM ⭐ Middleware & Integrations: Dell Boomi | MuleSoft | Jitterbit | Zapier | Workato | Celigo ⭐ CPQ & Billing: Salesforce CPQ | Apttus | Oracle CPQ ⭐ Analytics & BI: Power BI | Tableau | Oracle BI ⭐ Web Technologies: PHP | WordPress | Laravel | Node.js | React.js | .NET | Angular.Js Ready to take your CRM & ERP systems to the next level? Contact me for a 𝗙𝗥𝗘𝗘 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗰𝗮𝗹𝗹 to discuss how we can optimize your technology setup and implement solutions tailored to your business.

DevSow has been at the forefront of digital transformation, helping businesses leverage technology to achieve their goals and stay ahead of the competition. Our team of experienced developers from United Kingdom with designers, and IT specialists work collaboratively to deliver innovative solutions that address complex business challenges and drive sustainable growth.

With over ten years of professional graphic design experience in print, e-commerce, layout and sales collateral you can count on me for reliable, high-quality results. I'll help you bring your brand to life through digital brochures, marketing materials, press packs, and stationery—always placing your unique brand guidelines at the forefront.

Expert ERP & CRM Consultant: 10+ years of experience implementing Odoo, Salesforce, SAP, & Android solutions. Proven track record in ERP/CRM implementation, inventory/PoS/eCommerce solutions, & Android app development. Delivering high-quality, on-time results exceeding client expectations. Core Skills: Odoo Implementation & Support: Odoo specialists, with extensive experience in all aspects of Odoo implementation and customization. (Note: Over 50 successful Odoo implementations completed) Salesforce Implementation & Support: Proven expertise in Salesforce implementation, customization, and integration. (Note: Certified Salesforce AppExchange Partner) SAP Development & Support: Skilled in SAP development and support, ensuring seamless integration with your existing systems. (Note: Extensive experience with SAP Fiori and S/4HANA) Android App Development: Build user-friendly and engaging Android apps that complement your ERP and CRM systems. (Note: Featured app developer on Google Play Store) Inventory Management: Optimize your inventory management processes with efficient and scalable solutions. (Note: Successfully implemented inventory management solutions for businesses of all sizes) PoS & eCommerce Implementation: Implement seamless PoS and eCommerce solutions to boost your sales and online presence. (Note: Increased client online revenue by an average of 30%) System Administration & Shell Scripting: Manage and automate your systems efficiently with expert system administration and scripting skills. (Note: Over 10 years of experience in system administration) Web Development & Design: Create user-friendly and visually appealing websites to enhance your online presence. (Note: Skilled in various web development frameworks including React and Vue.js) Angular JS & Magento: Expertise in Angular JS and Magento development for advanced web solutions. (Note: Developed custom Magento integrations for multiple clients) Web Hosting & Version Control: Ensure secure and reliable web hosting with expert version control management. (Note: Utilize secure cloud hosting platforms and Git for version control) Proven Results: 9+ years of experience in diverse projects across various industries. Committed to high business standards, efficient client service, and on-time delivery. (Note: Always available to address client concerns and inquiries) Track record of exceeding client expectations and delivering exceptional results. (Note: Numerous client testimonials available upon request) Specialization: Odoo (formerly OpenERP) Salesforce SAP System Administration & Shell Scripting Graphic Design & Web Development Android App Development Angular JS & Magento Web Hosting & Version Control Website:engagenreap.com