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Capable professional with a proven history of enhancing business operations. Proficient in problem-solving skills. Well-coordinated in addressing problems, investigating root causes, and implementing successful resolutions. 21x Salesforce Certifications ✅ Salesforce Certified Platform Developer II ✅ Salesforce Certified System Architect ✅ Salesforce Certified Application Architect ✅ Salesforce Certified Integration Architect ✅ Salesforce Certified Mulesoft Developer I ✅ Salesforce Certified Development Lifecycle and Deployment Architect ✅ Salesforce Certified Sharing and Visibility Designer ✅ Salesforce Certified Identity and Access Management Architect ✅ Salesforce Certified Data Architecture and Management Designer ✅ Salesforce Certified Platform Developer I ✅ Salesforce Certified Javascript Developer I ✅ Salesforce Certified Data Cloud Consultant ✅ Salesforce Certified Advanced Administrator ✅ Salesforce Certified Services Cloud Consultant ✅ Salesforce Certified Sales Cloud Consultant ✅ Salesforce Certified Experience Cloud Consultant ✅ Salesforce Certified User Experience Design ✅ Salesforce Certified Platform App Builder ✅ Salesforce Certified Administrator ✅ Salesforce Certified AI Associate ✅ Salesforce Certified Associate 10 Salesforce SuperBadges: * Advanced Apex Specialist * Apex Specialist * Data Integration Specialist * Lightning Web Components Specialist * Service Cloud Specialist * Process Automation Specialist * Security Specialist * Business Administration Specialist * Lightning Experience Reports & Dashboards Specialist * Aura Components Specialist

Developer Salesforce, Node JS and Python. Website creation. Visualforce and LWC. Salesforce Data Enrichment and Cleanup Data migration between systems (custom extraction, transformation and load scripts ) Community Sites (Experience Site) Salesforce REST APIs . Webhook and Api Salesforce. Knowledge of Apex and Test Classes. Knowledge of Python and application debugging. knowledge of Git and Salesforce deployment processes. I am proficient in manipulating databases and learn new technologies quickly. Query developer and ETL knowledge for data migrations Mastery in the use of Generative AI 'Chat GPT' and Gemini to assist in complex algorithms.

I am a Salesforce.com professional with 16 certifications and 10 years of experience. Familiar with Apex triggers, Apex batches, Visualforce components, Lightning Components, workflows, processes builder, and any other Salesforce custom functionalities. I also specialized in integrations from/to Salesforce. Furthermore, I am a Mulesoft certified professional and designed several customizations and integrations using this platform (Salesforce's integration platform partner) CERTIFICATIONS • Mulesoft Certified Developer - Integration and API Associate • Salesforce Certified Administrator • Salesforce Certified Advanced Administrator • Salesforce Certified Force.com Developer • Salesforce Certified Sales Cloud Consultant • Salesforce Certified Service Cloud Consultant • Salesforce Certified Experience Cloud Consultant • Salesforce Certified Platform App Builder • Salesforce Certified Platform Developer I • Salesforce Certified Platform Developer II • Salesforce Certified Data Architecture & Management Designer • Salesforce Certified Sharing and Visibility Designer • Salesforce Certified Application Architect • Salesforce Certified B2C Commerce Developer • Salesforce Certified Marketing Cloud Email Specialist • Salesforce Certified Tableau CRM & Einstein Discovery Consultant

I'm a 16x Salesforce Certified Professional used to working with global teams. You can also take a look at some things I’m doing around in my youtube channel (there are English, Spanish and Portuguese materials): youtube.com/@santosforce6170 Trailhead profile: salesforce.com/trailblazer/csantos1 And github repository, where you can really see how I’m coding: github.com/charleston76/interviewChallenge ● Salesforce Certified Platform Developer II ● Salesforce Certified Platform Developer I ● Salesforce Certified Salesforce Certified Application Architect ● Salesforce Certified AI Associate ● Salesforce Certified Salesforce Certified Sharing and Visibility Architect ● Salesforce Certified Salesforce Certified Data Architect ● Salesforce Certified Associate ● Salesforce Certified Administrator ● Salesforce Certified Advanced Administrator ● Salesforce Certified Sales Cloud Consultant ● Salesforce Certified Service Cloud Consultant ● Salesforce Certified Experience Cloud Consultant ● Salesforce Certified Platform App Builder ● Salesforce B2B Commerce For Administrators Accredited Professional ● Salesforce B2B Commerce For Developers Accredited Professional ● Salesforce Certified AI Specialist; Results-driven software engineer with 10+ years of experience integrating innovative features and optimizing user experiences across Salesforce platforms. Skilled in creating tools, implementing full stack features and usability. Strong salesforce knowledge with 16 active certifications. Proficient in HTML, CSS, Git, JavaScript, Node.js, DML statements SOSL, SOQL, Triggers, Apex classes and Tests, Visualforce, Aura Components and LWC, Governor limits, Batch process, Design Partners, AI capabilities like Einstein bots, Agentforce, Prompt Builder and etc. Strong leadership and mentoring abilities, guiding junior developers throughout the software development life cycle. Responsibility, attitude towards the client, proactiveness, dynamism, fluency, objectivity, perseverance, persuasion, logical reasoning, interpersonal skills, communicative, organized, detail oriented, with facility for teamwork, personal competence, resistance to frustration and pressure, adaptability and sociability.

Hi! I’m a Salesforce professional with 3+ years of experience in Admin, CRM Analytics (Einstein), Flow Builder, and Omni-Channel setup. I help small businesses and growing teams build efficient processes inside Salesforce, from automations and dashboards to data integrations and routing strategies. I'm passionate about translating business needs into clean, scalable Salesforce solutions. I'm currently looking for freelance opportunities and ready to start immediately!

I’m Lucas Bertho A Salesforce Flow Specialist focused on building high‑impact CRM automations without code. My background in psychology helps me translate complex business needs into simple, intuitive experiences that drive real user adoption and team alignment. I collaborate closely with sales, service, and operations to reduce manual work, prevent errors, and turn your Salesforce org into a reliable, human‑centered system. What you get from working with me: Declarative automation that’s clean, scalable, and easy to maintain Clear documentation, training, and change management for smooth adoption A partner who listens, co‑creates with your team, and ships value quickly Core expertise: Record‑Triggered Flows (before/after save), Screen Flows, Subflows Flow Orchestrator for multi‑step, cross‑team processes Scheduled Flows, fault‑path and error handling, transaction‑safe design Migration from Workflow Rules/Process Builder to Flow (best practices) Sales Cloud: lead routing, qualification, opportunity stage automation, handoffs Service Cloud: case intake, triage, SLAs/milestones, escalations, routing Data quality: validation via Flow, duplicate prevention patterns, picklist governance Security & sharing alignment with automation, permission‑aware designs Reports & Dashboards aligned to new processes for measurable outcomes Sandbox strategy, UAT support, release notes, and enablement Psychology‑driven approach: Reduce cognitive load with simple screens and clear decision paths Design for trust: predictable outcomes, helpful error messages, safe rollbacks Stakeholder alignment through structured workshops and quick iterations If you want Salesforce to feel lighter, faster, and genuinely supportive for your team, let’s talk.