Hire the Best Technical Support Specialists in Panama, PA

Are you looking for a bilingual dedicated and knowledgeable computer system engineer who can provide exceptional technical assistance to your MSP team, via email, chat, or phone? My skills and experience make me an ideal candidate for the position at your company Throughout my 15 years of experience in technical support roles, I have developed a comprehensive skill set in troubleshooting and resolving hardware and software issues. Providing exceptional customer service is a top priority for me. I am skilled in effectively communicating with end-users, both remotely and on-site, and delivering clear instructions to troubleshoot and resolve technical issues. My problem-solving solid abilities, coupled with my patience and empathy, contribute to a positive support experience and user satisfaction. Skills ◆ Microsoft 365 Admin Center * Managed users and groups across Microsoft 365 services * Administered Exchange Online, SharePoint, and OneDrive environments ◆ Exchange Admin Center * Managed mailboxes, distribution groups, and contacts * Supported email configuration and troubleshooting ◆ Microsoft Entra Admin Center * Managed user lifecycle (onboarding/offboarding), including account creation and access removal * Administered group-based access control using security and Microsoft 365 groups ◆ Microsoft Intune * Managed device enrollment and compliance policies * Deployed and maintained software applications across endpoints ◆ Active Directory * Created and managed user accounts and group memberships * Performed password resets, account unlocks, and basic GPO management

I'm dedicated to customer service with a passion for delivering exceptional support and creating positive experiences for clients. With 11+ years of experience in the field, I aim to excel at resolving inquiries, addressing concerns, and ensuring customer satisfaction in fast-paced environments.

Hi, I'm Ramon! In a nutshell, I bring technical skills to creative endeavors. More in-depth, I'm an experienced video creator that LOVES producing outstanding content. I'm always looking to improve myself and produce the best outcomes achievable. Some of my skills and qualifications: • Over 20 Million views on Social Media • Over 7 years experience outside Upwork • Knows FCPX, Premier Pro, Motion, After Effects, Photoshop, and Illustrator • Specialized in Video Editing, Motion Graphics, and Color Grading/Correction Shoot me a message and let's get to it!