Onsite IT Support Technician (Managed Services Technical Requirements: - Windows 11 - Microsoft 365 Admin Center - Microsoft Entra ID (Azure AD) - Exchange Online - SharePoint Online - OneDrive - Microsoft Teams - Hyper-V - Windows Server - Active Directory - DNS/DHCP - Azure - SentinelOne - TCP/IP - VPN - Wi-Fi troubleshooting - Network printers - Basic PowerShell - Microsoft Intune (preferred) - Ticketing Systems (ConnectWise, Autotask, NinjaOne, or similar) - Hardware troubleshooting - VoIP support The environment includes Microsoft 365, Azure, Windows 11, Hyper-V servers, SentinelOne, VoIP, and leased network printers. **Functional Requirements:** - Provide onsite desktop support and troubleshoot Windows and Microsoft 365 issues - Onboard and offboard users - Install and configure PCs/laptops - Support meeting room equipment and printers - Troubleshoot user-level network issues - Coordinate with remote engineers for escalations - Maintain IT asset documentation - Assist with hardware procurement and deployment - Support Hyper-V server room when required - Provide excellent customer service and document all work performed **Work Schedule:** - 12 hours per week (Monday–Thursday, 9:00 AM – 12:00 PM) This position is onsite in San Jose, CA **Role Description:** You will be the onsite representative for Consultadd. Your responsibilities include user support, endpoint troubleshooting, hardware deployments, conference room support, printer support, and coordination with the remote Help Desk and Infrastructure teams. Strong customer service skills are essential. Experience supporting Microsoft 365/Azure hybrid environments and public-sector organizations is preferred. **Key Responsibilities:** **End User Support:** - Provide onsite Tier 1 and Tier 2 desktop support - Troubleshoot Windows 11 operating system issues - Resolve Microsoft 365 application issues (Outlook, Teams, OneDrive, SharePoint) - Configure desktops, laptops, monitors, docking stations, and peripherals - Install, configure, and troubleshoot printers and scanners - Support conference room and meeting room technology - Assist users with password resets and account-related issues **Microsoft Environment:** - Assist with Microsoft 365 user administration - Support Exchange Online mailbox issues - Assist with Microsoft Teams troubleshooting - Support SharePoint and OneDrive access issues - Coordinate user onboarding and offboarding - Support Microsoft Entra ID (Azure AD) account management **Infrastructure Support:** - Perform basic Windows Server health checks - Support Active Directory user and computer administration - Troubleshoot DNS, DHCP, and basic network connectivity issues - Support Hyper-V host and virtual machine connectivity (basic administration) - Assist remote engineers during infrastructure maintenance **Endpoint Management:** - Deploy new laptops and desktops - Install and replace hardware components - Maintain endpoint inventory - Perform hardware diagnostics and warranty coordination - Support software installation and upgrades **Security Support:** - Assist with endpoint protection troubleshooting (SentinelOne) - Verify endpoint compliance - Escalate cybersecurity incidents following established procedures - Support MFA enrollment and user assistance **Documentation & Coordination:** - Document work performed within the ticketing system - Maintain asset documentation - Update knowledge base articles when necessary - Coordinate with remote Infrastructure and Cloud Engineers - Escalate complex issues appropriately **Networking:** - TCP/IP - VPN - Wireless Networking - Network Printer Support - Basic Network Troubleshooting This position is onsite in San Jose, CA

ConsultAdd Public Services is seeking an Infrastructure Support Engineer to support our Managed IT Services engagement. Lima, Ohio (Onsite) Lima, Ohio (Onsite) This role serves as the local technical resource responsible for onsite infrastructure support, user assistance, and coordination with our remote MSP operations team. The engineer will work across multiple client locations, providing scheduled onsite support, responding to critical incidents, performing infrastructure maintenance, and assisting with projects. While day-to-day help desk requests are handled remotely, this role focuses on issues that require physical presence, infrastructure troubleshooting, hardware deployments, and maintaining strong relationships with client stakeholders. This position is ideal for someone with broad infrastructure experience who enjoys a combination of desktop support, networking, Microsoft technologies, and server administration. Key Responsibilities Infrastructure Support - Support Windows Server and Windows 11 environments. - Perform Active Directory user and computer administration. - Assist with the implementation and troubleshooting of Group Policy. - Manage Microsoft 365 administration, including Exchange Online, Teams, and Entra ID. - Troubleshoot issues related to servers, storage, and infrastructure. - Assist with monitoring backups, testing restores, and disaster recovery activities. - Provide support for virtualization platforms such as Hyper-V and VMware. Network Administration - Troubleshoot switches, routers, firewalls, wireless access points, and VPN connectivity. - Perform basic network diagnostics using TCP/IP, DNS, DHCP, and routing fundamentals. - Assist with firmware upgrades and general network maintenance. - Update network documentation and inventory. - Coordinate with remote infrastructure engineers during major incidents. End User Support - Resolve hardware and software issues that require onsite assistance. - Deploy and configure desktops, laptops, printers, monitors, and other peripherals. - Support user onboarding and offboarding processes. - Perform workstation imaging and hardware replacements. - Assist users with Microsoft Office and Microsoft 365 applications. Preventive Maintenance - Conduct scheduled onsite maintenance visits. - Inspect server rooms and network equipment. - Verify backup jobs and assess hardware health. - Assist with patch verification. - Maintain asset inventory and documentation. Client Engagement - Build strong relationships with client staff. - Provide excellent customer service. - Communicate technical issues clearly to non-technical users. - Escalate issues appropriately to Tier 2 and Tier 3 engineers. - Maintain detailed service documentation. ​​​​​​​Preferred Qualifications - Associate or Bachelor's degree in Information Technology or a related field. - 3-5 years of experience in IT infrastructure or Managed Service Provider (MSP) environments. - Experience supporting public sector, government, education, or regulated environments is preferred. - Experience working within an MSP is highly desirable - Industry certifications such as Microsoft, CompTIA, Cisco, VMware, or Fortinet are a plus.

We are a US healthcare software company.    We are looking for an experienced IT professional to plan and propose an ISP to migrate from our existing colocation and implement a lift-and-shift. We are rehosting multiple VMs on an as-is migration from Rackspace Hyper-V onto another platform. You have experience in lift-and-shifts and have high level experience with IT budgeting. This objective of this contract is to improve performance and optimize consumption costs. This requires understanding of AWS, Azure and Google Cloud and other cloud providers. The consulting aspect of the contract is assisting to ascertain the best hosting or co-location for this V2V project. We are looking for you to develop a focused assessment evaluating the potential cloud providers looking to identify risks, assumptions, rollback planning, and post project validation. The considerations in evaluating your recommendations will be managing downtime, protecting data integrity, configuring security correctly, providing VM backup capability, validating performance, controlling costs, maintaining compliance, and documenting the architecture for ongoing operations. The expected phases for this contract are: colocation cost report migration plan architecture plan access configuration post project validation Absolutely no third party companies please Requirements You have evaluated ISP's on their ability to rent and sell colocation services Candidates should have at least 7 years of DevSecOps and cloud engineering experience Solid foundational knowledge of the costs of the major ISPs Excellent spoken and written English communication skills V2V Cloud migration experience from Microsoft Hyper-V Solid understanding of networking concepts, security principles, and best practices in cloud computing All meeting will be during the business day (do not apply if you have another full time job) You must be a US citizen or have a valid work permit to work in the US Must be physically located in the United States You must be able to start immediately DO NOT CONTACT US IF YOU REPRESENT A COMPANY. ONLY INDIVIDUAL CANDIDATES WILL BE CONSIDERED.

In need of technical advisory assistance to troubleshoot and resolve Microsoft Office 365 cloud administration issues, specifically backup solutions and recovery, Teams management, group/shared email accounts, and security.

Senior Microsoft Cloud Engineer experienced administering Microsoft 365, Azure, Microsoft Entra ID, Microsoft Intune, Exchange Online, SharePoint Online, Microsoft Teams, Defender, Conditional Access, identity management, endpoint security, and enterprise cloud services supporting Federal organizations. CORE QUALIFICATIONS • Microsoft 365 Administration • Azure Administration • Microsoft Entra ID • Microsoft Intune • Exchange Online • SharePoint Online • Teams Administration • Conditional Access • Microsoft Defender • Endpoint Management • Identity & Access Management • PowerShell Automation REPRESENTATIVE RESPONSIBILITIES • Administer Microsoft 365 tenant services. • Manage Microsoft Entra ID identities and authentication. • Configure Conditional Access policies. • Administer Microsoft Intune device management. • Support Exchange Online, Teams, and SharePoint Online. • Maintain Microsoft security services and cloud governance. • Troubleshoot enterprise cloud services. MINIMUM QUALIFICATIONS • Bachelor's Degree (preferred) • 8+ years Microsoft Enterprise Administration CERTIFICATIONS • MS-102 (or current Microsoft 365 Administrator equivalent) • SC-300 (or equivalent identity/security certification)

I am seeking an expert (doesn't have to be a black belt, just someone who knows) in Windows Task Scheduler to assist me with setting up and managing a couple of Python programs that will run on our Windows server every 15 minutes daily 5 days a week. I have next to no knowledge of Windows Task Scheduler and would prefer to find someone that can help for an hour or two, nothing major. I do have quite a bit of Windows background from years ago, but I am no longer in that type of role at all in my company that I run. On a longer-term basis, I'd like to have someone that has much more modern knowledge of Windows to assist with other small tasks like this. Prefer someone in the Eastern or Central US time zone, or someone who can work with that timezone if outside the USA. The Task Scheduler I am envisioning has already been sketched out by Claude.AI for the overall flow of the task, but I don't have the WTS background at all to implement that.

IT MSP needs remote HelpDesk support for its clients desktop issues. This will be a long term need. Common issues: - Basic MS Office/365 Support - Setup Printers/diagnose. - Common application issues - Setting up AD/365 accounts - Basic software/hardware issues diagnoses - Direct phone/remote support to clients - Will train on everything (Remote, RMM, Ticketing, etc) - Most important thing is to be personable to the clients. - Most likely 5-10 Hours per week and more (if you want) as you get settled in - Be able to write up a short ticket when done. - Must be available between 9am-5pm EST - Must have great communication skills, always keeping the team and clients informed of the status of issues. - Will give guidance for any issues, so you won't be alone if you need help with a problem. - We use AutoTask, CW RMM, S1, IT Glue, M365, Ubiquiti, ScreenConnect

We are looking for an experienced Windows Server and Active Directory engineer to work with our team through completion of an Active Directory and server cleanup project. The environment currently has four Domain Controllers. The goal is to safely consolidate the environment down to one properly configured, healthy, and documented long-term Domain Controller. This project has already partially started. We need someone who can assess the current environment, create the remaining plan, and actively complete the work with us during scheduled screen-share sessions. This is not an advisory-only role. The selected partner will work alongside us to complete the approved changes, validate the environment, and provide final documentation. QUICK SCOPE - Review all Domain Controllers and current roles - Confirm Active Directory, DNS, DHCP, replication, SYSVOL, and FSMO health - Identify the correct long-term Domain Controller - Review Azure / Microsoft Entra user sync - Review firewall authentication, SSL VPN, LDAP, RADIUS, and SSO dependencies - Review file server, application server, backup, failover, and replication dependencies - Review the Windows Server 2012 R2 system for migration or retirement needs - Create a written plan before changes - Move roles and services as needed - Safely demote and retire unnecessary Domain Controllers - Validate all major services after each change - Document the final environment and recommendations NOTE: We already have good documentation on the above that can be verified and confirmed before migration is started. LONG-TERM OPPORTUNITY We are also looking for a dependable long-term partner for future on-premise server projects, including Active Directory, file servers, application servers, Windows Server migrations, upgrades, DNS, DHCP, Group Policy, Azure hybrid identity, firewall authentication, backup, replication, failover, and documentation. REQUIRED EXPERIENCE - Windows Server and Active Directory - Domain Controller migration, demotion, and retirement - DNS, DHCP, FSMO, SYSVOL, replication, and Group Policy - Azure AD Connect or Microsoft Entra Connect Sync - LDAP, RADIUS, SSL VPN, and SSO authentication - File servers, service accounts, failover, replication, backup, and recovery - Windows Server 2012 R2 migration planning - Clear technical documentation and change planning Experience with WatchGuard, Fortinet, SonicWall, or similar firewalls is helpful. Please include a brief example of a similar Active Directory cleanup or Domain Controller consolidation project you completed from assessment through final validation.

We are seeking a US-based company to manage our software, focusing on security monitoring, backups, disaster recovery, patch management, network security, and deployments. The ideal candidate will have experience in software management and security, ensuring our systems are secure and efficient. This is a part-time role with a project scale of small, expected to last less than a month.

We are an MSSP company and are looking for a senior migration consultant who has personally led multiple commercial-to-GCC High migrations and can advise on one we’re about to run. This is an advisory role only — my team executes the migration. I need someone who’s been there, done it, and can tell me exactly how to do it right and what to watch out for. The environment: • Source: commercial Microsoft 365 + Box.com • Destination: Microsoft 365 GCC High • Workloads: Exchange mailboxes, Microsoft Teams, SharePoint, OneDrive • Box.com file migration into Microsoft 365 (large dataset, scope being refined) • ~50 users What I need from you: • A clear migration roadmap and sequencing plan (pre-stage, pilot, cutover, decommission) • Tool recommendations for each workload, with specific attention to what actually works into GCC High today (I’m aware some tools have GCC High limitations, so current, hands-on knowledge matters) • The pitfalls, gotchas, and things to plan around before we start — permissions, URL/link breakage, mailbox constraints, throughput, freeze windows, fidelity of versions/metadata, etc. • Guidance on the Box → Microsoft 365 portion specifically • Availability on-call/standby during execution to help troubleshoot if we hit issues You’re a strong fit if you: • Have personally executed commercial → GCC High migrations (not just commercial-to-commercial) • Know the GCC High / government cloud constraints firsthand • Can explain the “why” behind your recommendations, not just the steps • Are responsive and can jump on a call when we’re in a critical window To apply: Briefly describe a GCC High migration you led — the tools you used, the size, and one problem you ran into and how you solved it. I’ll prioritize applicants who show real GCC High experience over general M365 migration work. This is a defense/compliance-sensitive environment, so discretion and familiarity with regulated tenants is a plus.